Ratings based on 2,444 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2015
Good hotel in great location. Restaurant on floor 79 great!!!
1 out of 5
by A verified travelerfrom Kuala Lumpur

From a hard sell at checking it just got worse

Posted May 19, 2015
Pros: The hotels location was about the only thing going for it.
Cons: Hotel is in need a full refurbishment; from the lift on up.
Location: You are in the heart of Singapore.
Took us 10 mins to check in while I had to listen to the various 'upgrade' options the young lady was trained to sell us. First option was an extra $100 a night which would get us a 'wonderful harbour view room' and breakfast for two - but we are 2 adults and 2 small children... are then that will be $100 + $45 dollars each for the two children... no thank you but we are very happy with the room we have booked.... the routine then started over and we were offered a $30 a night upgrade option where we would get the 'wonderful harbour view room' only not breakfast. I then asked if the room we had booked was less than wonderful and to that was corrected that is was also 'wonderful' but had a city rather than harbour view. The young lady finally agreed that we would be happy in the room we had booked and proceeded to take copy passports etc. I then asked her for the wifi password and was presented with a form to sign agreeding to a $30 charge per day for the 'Hi Speed WiFi' service... urh most definitely a bad start especially as you can buy a local sim and get 1 GB of 4G WIFI for 3 days for $7. Next on up to the room. All looked and felt very tired, room was not very clean and bathroom left much to be desired; as not somewhere that you wanted to spend much time.
Comment from Hotel Management
May 20, 2015 by Katya Herting, Hotel Management
Dear James, Thank you for the comprehensive feedback from your recent stay. We regret to read that your experience has been marred by a series of incidences, that admittedly are not a typical reflection of the Swissôtel brand. Quality service and customer satisfaction remain our utmost priority, and we sincerely regret that the manner of delivery on this occasion had fallen short of appropriacy. We appreciate your highlighting this feedback so that we can constantly review and improve on our processes and standards. We look forward to an opportunity to be of service again. Warm regards, Katya Herting Executive Assistant Manager, Rooms
5 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

very nice hotel and location

Posted May 18, 2015
Pros: location
good service, pleasant staff, great room and view no issues staying here for business or pleasure
Comment from Hotel Management
May 20, 2015 by Katya Herting, Hotel Management
Dear Guest, Thank you for your review, we are pleased to read that you had an enjoyable stay with us and look forward to having you back! Warm regards, Katya Herting Executive Assistant Manager, Rooms
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cairns

Love this place!

Posted May 18, 2015
Pros: Service is great. Rooms are large and most importantly, the beds are so comfortable.
Cons: Decore is getting a bit old now but still very stylish and elegant.
Location: Central to everything. City Hall MRT directly underneath, walking distance to Bugis St Markets, Marina Bay, Merlion, Chinatown. Little India, etc
We have stayed at this hotel for the last 5 years in a row and they always treat us brilliantly. Excellent service. Large comfortable rooms. Views to die for. Cannot recommend it highly enough.
Comment from Hotel Management
May 19, 2015 by Katya Herting, Hotel Management
Dear Jacqui, It is always such a delight to read from returning guests such as yourself who have stayed with us again! Thank you for sharing what you loved; in particular the beautiful room, great view and our warm service. Your compliments are appreciated and will certainly encourage us in continuing to give our best to enhance our guests’ experiences. We look forward to welcoming you ‘home’ at Swissotel The Stamford. Warm regards, Katya Herting Executive Assistant Manager, Room
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 横浜

絶景なホテル

Posted May 16, 2015
マリーナベイサイド方面が良く見える部屋にとまりました。今のシンガポールを見ることかできて良かったです。 部屋に置いてある紅茶がTWGで美味しかったです。 City Hallの地下街に直結していて便利でした。
Comment from Hotel Management
May 18, 2015 by Katya Herting, Hotel Management
Dear Guest, Thank you for your review, we are pleased to read that you had an enjoyable stay with us and look forward to having you back! Warm regards, Katya Herting Executive Assistant Manager, Room
4 out of 5
Recommended
for Everyone
by A verified travelerfrom HK

Nice location

Posted May 15, 2015
Hotel was quiet enough to rest As I was so tired after travelling
Comment from Hotel Management
May 18, 2015 by Katya Herting, Hotel Management
Dear Guest, Thank you for your review, we are pleased to read that you had an enjoyable stay with us and look forward to having you back! Warm regards, Katya Herting Executive Assistant Manager, Room
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
Location of the hotel is great, close to the harbour, Raffles, also close to the public transportation. Rooms are very clean and the view is awesome.
Comment from Hotel Management
May 14, 2015 by Katya Herting, Hotel Management
Dear Guest, Thank you for your review, we are pleased to read that you had an enjoyable stay with us and look forward to having you back! Warm regards, Katya Herting Executive Assistant Manager, Room
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Osaka, Japan

wifi有料

Posted May 11, 2015
Pros: 立地
Cons: wifiについての詳細説明
Location: ラッフルズホテルに近く、駅に直結で非常に良いロケーションでした
忙しかったようでホテルスタッフの対応が特に良いとは感じませんでした。 wifi込予約だったが、つなぐ画面には1日いくらと表示され、それに関しての説明はこちらから聞くまでなく、困惑しました。 wifi有料というのはやはりネックな気がしますが、ホテルの立地は最高で、ラッフルズのバーに行けたのも、おみやげがゆっくり見られたのも、良かったです◎
Comment from Hotel Management
May 13, 2015 by Katya Herting, Hotel Management
Dear ayyasui1985, Thank you for your comments. We hope to the opportunity of welcoming you back in the near future. Warm regards, Katya Herting Executive Assistant Manager, Room
5 out of 5
Recommended
for Everyone
by A verified traveler

便利、快適

Posted May 7, 2015
Pros: 立地よく、どこへ行くにも便利。高層階で静かに過ごせた。
Cons: プールがイマイチ。
Location: ラッフルズホテルが道挟んですぐ。マーライオンへも、マリーナベイサンズへも歩いて行ける。
地下鉄や地下ショッピングモールに繋がっており、滞在中食事や土産物購入に不便なく過ごせてよかった。チェックイン、チェックアウトもスピーディで、スタッフの笑顔も良かった。シャワーの水圧も良く、清潔で、ベットも固めでよく寝れた。 1つあげるとしたら、プールが子供向け。プールサイドも清潔、といった感じではなく、大人がくつろくには、、、、、でした。
Comment from Hotel Management
May 11, 2015 by Katya Herting, Hotel Management
Dear Guest, Thank you for your review, we are pleased to read that you had an enjoyable stay with us and look forward to having you back! Warm regards, Katya Herting Executive Assistant Manager, Room
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

駅に直結して便利

Posted May 6, 2015
シティーホール駅に直結していて、ショッピングモールありとても便利でした。 部屋の設備はハンドシャワーがない等 古いところもありますが、目の前にマリーナベイサンズが見える夜景には変えがたいです。
Comment from Hotel Management
May 7, 2015 by Katya Herting, Hotel Management
Dear Guest, Thank you for your review, we are pleased to read that you had an enjoyable stay with us and look forward to having you back! Warm regards, Katya Herting Executive Assistant Manager, Room