Ratings based on 597 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Upgrading of rooms

Posted May 5, 2015
Pros: The professional staff, the food at breakfast, the spacious room.
Cons: As above
Location: I spent my time with friends who live at Sentosa Cove so spent much of my time with them.
I did enjoy my stay very much at the hotel. The food at breakfast was high quality, the variety was very much appreciated, also that it is varied on a day to day basis. The staff were all very professional and friendly and I felt very safe, particularly as I was travelling by myself. I found the room to be spacious and have all the necessary items but wondered if you are also upgrading the rooms in relation to the wood panelling and tiling, some of it needs replacing or re-varnishing to bring it up to quality standard. However the layout of the room, the appliances, were of a very high standard and I would highly recommend the hotel to anyonel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

Good hotel

Posted May 4, 2015
Fantastic staff, breakfast though good would have been nice to have a change, Hot buffet area is too isolated and easily missed! Overall very good stay despite renovations going on. Great location, excellent shuttle service Enjoyed our 4 nights wish we could stay more!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Friendly staff made our stay special.

Posted Apr 23, 2015
Pros: The general ambience of the resort set in lush gardens on top of a cliff.
Cons: Maybe some lighter meal choices for lunch as we don't eat much at that time.
Location: Located on Sentosa Island, with free transport around the island by bus or tram. Free buses also run to Vivo City and the Paragon Shopping area.
This was our 5th trip here. The resort looks a little tired but major renovations are underway at present. When finished it will be a top class 5 star resort. The staff were professional, caring and accommodating as you would expect but here the staff are friendly. We have struck up some friendships over the past 4 trips there and it was good to see so many familiar faces. They welcomed us back and made our stay very enjoyable. In reception Alan was great, as were the others. In the Pavillion, Irekah, Alex, Tony, Charlie and Gegang were exceptional. In the Cliff Restaurant, Samantha was very helpful and attentive. In the Garden Restaurant, Stella was her usual very friendly,helpful and professional self. In house, Albert and Yvonne were their usual helpful selves. We got to meet the general manager Frederick and Vincent, the Cluster General Manager of Sofitil. Both were very excited about the renovations and Vincent even took the trouble to show us the plans and drawings of what was planned. It always feels like we are visiting friends there and we will be back next year and looking forward to the completion of the renovations.
4 out of 5
Recommended
for Families
by A verified travelerfrom Hong Kong

Nice Hotel but with Poor Transportation

Posted Apr 19, 2015
We stayed in this hotel for 4 nights during my stay in Singapore. The hotel was nice, we got a warm welcome from the hotel staff when we checked in. The staff were mostly polite and friendly. Our room was nice and tidy. Transportation is not too great compared to other hotels on the island. Shuttle Bus to VivoCity is really helpful as the Sentosa Bus 3 didn't really help much. We loved the peacocks running around the hotel premises. Our whole experience was good. Good for a nice and relaxing staycation, but for busy travelers like us, you should find a hotel with better transportation options.
3 out of 5
Recommended
for Couples
by A verified traveler

Singapore Resort and Spa

Posted Apr 18, 2015
Pros: Nice and quiet and not many children.
Cons: Lift on the west wing.
Location: Location was good with excellent services/transport to other places. And I love the quietness.
I realise that the hotel were doing renovations and you didn't really notice any noise. The facilities were great. The food was very good and the staff terrific and attentive. I did see some ware hole in my sheets though. All in all my stay was very pleasant.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Quiet and comfort

Posted Mar 26, 2015
The hotel is nice and quiet but needs to be updated.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

以前と変わっていて残念

Posted Mar 26, 2015
Pros: 全体の雰囲気。
Cons: スッタフの態度
Location: 市街地から離れいますが、シャトルバスもあるのでそれほど不便さは感じませんでした。バス数分で大きなショッピングモールにもいける立地なのに、静かでのんびりできるいいホテルだと思います。
4年ぶりの滞在でした。改装中なことは承知していたのでその点は不満はないのですが、スッタフの態度にはがっかりする部分が多かったです。チェックイン後のスーツケースを自分で運んだのは初めてです!今までこんな対応のホテルはなかったので。それも一番遠い部屋で。帰りのスーツケースの重さを量りたいのではかりを借りにいくと、ないとのこと。空港で量れと言われました。(ふつうにホテルに常備してあるものではないでしょうか?)シャトルバスを待っていたのにドアマンがおしゃべりしていて誘導を忘れバスは行ってしまい、そのことを告げるとスタッフバスに乗れという始末。これらのことすべてに"I'm sorry"と言いませんでした。 楽しみにしていた朝のビッフエも品数、内容とも落ちていたように感じます。 前に何回か利用した際は、評価は5をつけていました。だからより一層残念に思いました。 (日本人スタッフがいるとのことでしたが、5日の利用で一度も会っていないので、再確認した方がいいかも)
5 out of 5
Recommended
for Everyone
by A verified traveler

有點遠,但還是方便的,很多免費接駁巴士

Posted Feb 21, 2015
酒店內設施有點舊,但服務十分好,游泳池也沒什麼特別。酒店離city比較遠,但如果不是很晚回酒店,都有很多免費的接駁巴士來回聖淘沙和city的
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本/東京

コストパフォーマンスレベルの高いリゾートホテル お勧めです

Posted Feb 13, 2015
シンガポール旅行で3泊以上するならセントーサでの滞在を経験して下さい 日本でいえば、東京と軽井沢を同時体験出来る気分です セントーサには色々なホテルがありますが、コストパフォーマンスを考えるとかなり評価できるホテルです ①客室は広く、大きなバスタブがあり〇(スタンダードクラスでの予約) ②ゆったりとした空気感を感じられる施設全体の品の良さ◎ ③クジャクの姿に癒されます◎(朝食テラス、プール、中庭でいつでも身近に見ることが出来ます) ④交通の便について低評価が見られますが、30分毎に循環バスがあるし(8:00-22:00)、プールサイドのビーチに向かう 森の中を通る階段を利用すればビーチトラムが10分毎にピックアップが可能です〇(大きな荷物を持っての登りは チョットきついのでチェックイン時にはお奨めできません) セントーサでは時間にあくせくせず、のんびり行動するには問題はありません 次回もセントーサ滞在時には最優先のホテルです
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Very relaxing hotel near forest and beach

Posted Feb 10, 2015
Pros: The grounds are beautiful and the staff are lovely. Great for families with young children also. The pool is great for kids!
Cons: The beds and pillows are extremely hard and everything was clean except for our shower, which had a lot of mould in it.
Location: Whether you want to stroll along the beach and eat at any of the lovely restaurants or catch the free tram ride for shopping at vivocity.
My wife and I went here for our honeymoon and thought it was amazing! The staff are so lovely and willing to assist you whenever you need and the grounds are just beautiful, being set in the forest of Sentosa and so close to the beach. Would definitely stay there again!