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Reviews of Triniti Hotel Batam

2.5 out of 5
Triniti Hotel Batam
Jl Raja Ali Haji, Komplek Blvd CC 11-18, Nagoya, Batam, Batam Island

Reviews

6.0
Rating 10 - Excellent. 6 out of 53 reviews" "
Rating 8 - Good. 14 out of 53 reviews" "
Rating 6 - Okay. 17 out of 53 reviews" "
Rating 4 - Poor. 7 out of 53 reviews" "
Rating 2 - Terrible. 9 out of 53 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

5.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Senthan

Disliked: Cleanliness, amenities, property conditions & facilities
My suggestion is Expedia suppose to remove this hotel from their booking list, when I arrived I was given truly bad room with unclean bad... I question about it, and they said sine I booked via online / Expedia... this is only room available. Since the room is not in good condition, they asked me to pay additional cash to upgrade to better room and unfortunately I have no choice and end-up with I paid double the price. If Expedia is standing behind for their customers... I should get my money back. Location of the hotel also I wont visit again.
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Norizan

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Will never come back again...strange noise happened!
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Plus not working and I have to use tv plug
Stayed 1 night in May 2019

2/10 Terrible

Whippingpillow

Disliked: Cleanliness, staff & service, property conditions & facilities
Checked in too late around 4pm, we requested for extra pillow, toothbrush and towel and they ask for extra charge and i was like “are you serious?!” From the time we arrived, then waited too long to check in and now this? The service is really poor, never gonna come back to this hotel. And the worse is each room they provided only one toothbrush, are we gonna share one toothbrush? I was really disappointed 😩
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Good
Stayed 2 nights in Oct 2018

2/10 Terrible

Edwin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in experience was bad. Staff are unprofessional. Gave me the wrong room and I had to go up n down 3 times to get the correct room that I booked and it smelt weird. Breakfast was quite bad and the typical eggs which is supposed to be free was chargeable. Quite disappointing.
Stayed 2 nights in Jun 2018

10/10 Excellent

Ashin Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Room is big. Strong shower with hot water. Ideal place for long stay.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
room is too small and poor. inconvenient location. poor breakfast. only one tooth brush.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Jess Tan

Liked: Staff & service
value for money
Great location & price
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 2 nights in Mar 2017
Thank you for your feedback We do appreciate it Kind regards, Dodi

8/10 Good

Gregory

Liked: Staff & service, room comfort
Good value, surprisingly large and modern room.
It's nothing fancy but compared to other hotels of similar style/price category this was actually a positive surprise. Room is quite large, bathroom modern and fairly clean (by Indonesian standards ...). Hotel is located a bit away from everything but it's actually quite strategic. It's only a 10-15 min. walk (along smaller back streets rather than the busy main road) to nagoya hill or down to kampung bule. Free wifi was working flawlessly and there is even a small desk and chair to get some work done. My only real complaint: the aircon in my room was barely working.

6/10 Okay

Ravindran

Disliked: Staff & service, property conditions & facilities
No comment
Firstly need to mention about location not that good becoz need to go somewhere I can't get taxi so I need to walk outside also at night very noisy becoz people playing football late night beside the football court . Secondly when I stay that night was black out no power at all , nobody come to on back power . I waited quite long until I cal the operator then only on back power . Seriously the service quite bad . Thirdly they say breakfast is free but i pay for half boiled egg that is unacceptable . I'm quite disappointed the hotel service . Thank u

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Clean hotel
Nice room good hotel but in a very lonely lane 150 meters away from a busy street. In night the walk thru the dark alley could make one pensive as there could be a rat or two for company

6/10 Okay

Ricky, Singapore

Liked: Cleanliness, staff & service
Nice hotel new to Shopping..
I love the Hotel stay but supply of slippers,tooth brush and soap only one set for both of us.

4/10 Poor

Ali, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Short Stay
Limited tables for breakfast,small space could not catered big crowed. Limited food and slow to replanish.

10/10 Excellent

syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap & worth the price
Shower is strong, friendly staff only a bit distane to the mall.

8/10 Good

KAMARULZAMAN, Johor Bahru, Malaysia...

Liked: Property conditions & facilities, room comfort
Its a wonderful holiday we have there.....Service is good....staff is warmth....Breakfast although it is simple but overall we loved it...will definitely come over here again...tq.
Response from General Manager on Aug 5, 2016
Dear Sir, Thank you for your kind feedback We are looking froward to welcoming you back at Triniti Hotel Batam Kind regards, Dodi

2/10 Terrible

Dewiyana, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the bath room is so slippery

10/10 Excellent

Rui ti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mohanasundari

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Bad experience
No beverages and electric kettle inside the room. Not convenient as shopping mall are far from the hotel.

8/10 Good

CHUN HONG, Singapore

Liked: Cleanliness, staff & service, room comfort
worth staying again, walking distance to shopping
The room was cosy and the shower jet was strong to make bathing enjoyable. The hotel staff was helpful in providing directions to the nearby shopping malls. the breakfast buffet was decent. We would consider staying here again.

10/10 Excellent

Glenn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay at Triniti Hotel Batam
I really enjoyed my stay at Triniti Hotel Batam. For the price that I paid, I find the hotel to be above my expectation. The staff at the reception though slightly poor at english (still able to communicate), are very helpful and friendly. They are also efficient at helping me with my problems such as 'card key not working','lack of towel' because we added 1 person above other requests. The rooms themselves were neat, tidy and clean including the toilets. We only had issue with 1 room where the bed sheet was slightly stained. The general location of the hotel is also ideal as it is located within walking distance of Nagoya Hill shopping centre. However there is a short segment of road (1-2 mins walk) leading to the hotel that is dark. Book this hotel remembering how little you paid and you will be thoroughly surprised at how nice the hotel is. I really enjoyed my stay here and would return in future.

6/10 Okay

Mohd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sandy, Singapore

Location of Hotel
First time to this hotel , it wasn't that bad at all, rooms reasonably clean except they don’t provide room slippery and you got to go down to the counter collect yourself. We dare not go out night time as the hotel location near to the residential areas and a small football pitch in front the hotel where the locals will gather there to play football.

8/10 Good

hui

Liked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

hassan king, singapore

clean
short stay..not much to say

6/10 Okay

Aaron, Toronto

Disliked: Property conditions & facilities
Value for Money
Generally the hotel was value for money. They had a TV, Telephone and Fridge in room but no Coffee Maker

6/10 Okay

Scott, Singapore - From USA

Disliked: Cleanliness, room comfort
Keep you expectations low
Keep your expectations as low as the nightly rate and you'll be OK. This hotel will do in a pinch (could not find another hotel), but the room was dirty and not very comfortable. Staff is very nice - hotel is close to Nagoyah Hill.

8/10 Good

joystars, singapore

Liked: Property conditions & facilities, room comfort
good hotel facility, nice breakfast 4d bugget Htl
everything are ok, the manager allow us to axtance another 30 mins without charge. =) breakfast are delecious ( kuetiaw goreng) . except the toilet bowl cover are dirty at the back of the bowl cover( the 2nd part). the Spa timing. was open at 11am. we didnt know if the spa was open until late. no information from the reception! on 19 augst. the facility for the SPA area are undermaintanance! they give clothes for us to use the jacusi. but the towel are chargeable! the location a bit far from the main road! noon time are ok for walking. but feel unseft during night time! overall.... the hotel are ok!

4/10 Poor

SAA, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good if you are planning just for an overnight stay. 1) Service is alright though I had a tough time trying to get the housekeeping through the phone. 2) Ordered room service at around 12:10am and food (2 dishes) came only at 12:55am. 3) Room is quite clean - acceptable at the price paid. 4) Breakfast buffet is disappointing. 5) The hotel, though quite near Nagoya Hills Mall, is quite tedious to get to. In all, as long as the price does not go beyond SGD$50 per adult, then it's alright. Otherwise, I would recommend another pricey hotel that would be worth your money.

8/10 Good

Verified traveler

Liked: Staff & service

4/10 Poor

Mwoxen

Disliked: Property conditions & facilities, room comfort
Backyard view
Cant recomend it

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely noisy and pathetic
The hotel is located right across from a soccer court, which is in use 24/7, particularly during late hours between 10 pm to 3 am. Soccer competitions are held every night - players and spectators shout and yell all night long. This is in addition to lots of other noises caused by other hotel guests and staffs. It's impossible to get a good night sleep at this hotel. It's extremely hard to communicate with the hotel's staffs as they can barely speak English. The breakfast menus are so pathetic - don't expect a continental breakfast you normally get - there are no decent milk, bread, cheese, yogurt, cereal, juices. The hotel location is so far from the must-see sights.

4/10 Poor

Verified traveler

Disliked: Staff & service
Very bad. The keycard did not work 5 -6 times and each time it didn`t work, I had to come back down to the reception to get it replaced. The hotel stay are not trained propoerly & don`t know how to treat the guests properly. (Don`t know to anticipate the guests requirements).

6/10 Okay

Verified traveler

The street is pretty dark at nite.

8/10 Good

Frans, Lelystad,Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing wrong.
Nice hotel and a good value bij hotels.com.Big room and basic but ok. breakfast.

4/10 Poor

chris, singapore

Liked: Cleanliness
Disliked: Property conditions & facilities
discrepancies noted from the hotels.com website
i read and choose carefully before i decided to book triniti via hotels.com website. the forum is full of good comments and i am ever more excited to go batam this time round. when i reached the hotel, i realized my hotel room window is facing the main road with the curtains not thick enough to ensure privacy in the room. i feel very uncomfortable and unsecured as most of the times, people walked past your hotel room window. as i noted in website, they mentioned lcd tv but i am disappointed to see crt tv 21 inch. there is also no cupboard to hang you clothes decently. lastly, the breakfast is the most pathetic breakfast i had ever encountered in batam but luckily the taste is acceptable. last but not least, i can hear renovating sounds close to midnight on my first night. the service staffs are friendly and helpful though and the distance to negoya is near provided you know your way. my friend and i like the sauna and steam room too.

4/10 Poor

Batam Regular

Disliked: Cleanliness, room comfort
You can give it a miss...
1) The floor is tiled and sticky so I have to wear slippers. 2) The bedsheet do smell alittle and matteress is not comfy when i checked in. 3) The walk towards to main road/ noyagohill maybe challenging for some. I think those who are on a budget can get more value for money deals elsewhere.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
if you are going out at night or want to have a quick city tour , make sure you get from the reception a real taxi not a private car driven by localguy working as part time.

8/10 Good

ismail, sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for a short stay.
I only stayed here for a night. My check-in and checkout process was very smooth. Has lift to every floor. The room was big, very clean and simply furnished. The surrounding is quiet and no disturbance. If u are planning for a short stay and dont wish to spend too much than this is the perfect place to go.

4/10 Poor

Verified traveler

Disliked: Room comfort
Cheap Hotel
If looking for a chaep place to sleep it is an acceptable place to stay

8/10 Good

Tan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Triniti Batam - simply value for money!
I must say that the services and quality of the room is simply way too good for the amt. I paid for! I expected something less as I booked the room at a really loW promotional price!! The room comes with cool air conditional, satelite tv, clean bathroom, 2 cosy beds and even a safe in the wardrobe! The wifi at the hotel atrium is really fast too. Its very close to the biggest mall in Batam as well Nagoya Hill shopping mall. I would recommend this hotel to anyone travelling to Batam:)

6/10 Okay

Anonymous

Liked: Cleanliness
Disliked: Staff & service
bad for solo traveler as street is dark
yes, close to shopping center, but at 8 pm its dark with no one on the street and not safe area to be walking along. used taxi because afraid to walk alone and i am a very, very experienced traveler of over 100 countries and still alive!

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Triniti Hotel Batam
The hotel was very clean and comfortable for the price. Additionally, the room was very spacious. My only draw back about the hotel was the area. The area doesn't seem very safe, especially for family. Also, be weary of the inflated prices for foreigners on this Island, know your exchange rate and translate every transaction with your local currency in mind. We were there for the nightlife and food. Golfing is also prevalent on this Island, and the sea food was very fresh (Golden Prawns Restaurant).

8/10 Good

Anonymous

Liked: Cleanliness, room comfort
Cable ski
It's worth the price you pay for the hotel. The breakfast was great too!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
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