Ratings based on 116 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Beautiful, family friendly resort.

Posted Sep 14, 2014
Pros: Everything.
Perfect in every way. Beautiful rooms, views and pool area. Breakfast to die for. Will definitely be back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Trendy and new hotel

Posted Sep 13, 2014
Had a great stay at W, the staff are young, energetic and polite. Hotel design very trendy and artistic, bad experience from their egg station in the breakfast buffet the staff doing the eggs were unresponsive and organised giving orders to the wrong customers
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

nice hotel excellent staff good food

Posted Sep 3, 2014
Pros: the staff and rooms
Cons: all very good
Location: great location with plenty to do
nice relaxing time good transport to and from all areas great staff
2 out of 5
by A verified traveler

w singapore

Posted Sep 1, 2014
Pros: not much the staff were friendly that is all
Cons: pretty much everything
Location: Centosa what more to say
The hotel facilities were pretty below par for the price paid, most hotels offer similar if not better rooms at a lower cost. Restaurants offered very limited and again over-priced menu (even for Singapore) - breakfast a complete disorganised mess, having to move between two restaurants to serve yourself even then breakfast offerings rather meager. large ques also for breakfast and if hotel had been full not sure how long it might take to actually get seated. wouldn't go again, or on this basis any other 'W' hotel, couldn't in good faith recommend to anyone.
Comment from Hotel Management
Sep 5, 2014 by Stephane, Hotel Management
Hello there, Thank you for taking you time to write us your feedback. I am sorry to learn about your experience and disappointment, we were running very high occupancy during your recent stay that’s why we also opened our second restaurant during breakfast time, it may allow guests to have more space and shorten the waiting time for a table, it is sad to know you did not appreciate our arrangement. As for your comment of our food quality, I will definitely share your comment with our chefs here for evaluation and improvement. We look forward to welcoming you back. Best regards, Stephane Fabregoul General Manager W Singapore Sentosa Cove
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with all facilities

Posted Sep 1, 2014
One issue was that the TV remote was working intermittently. Sometimes wouldn't work. The lighting was excellent in the room but couldn't have mood/low lighting without the large ceiling light on which defeats the purpose.
Comment from Hotel Management
Sep 5, 2014 by Stephane, Hotel Management
Hello frequent travel, Thank you for your review and I am glad you had a pleasant stay with us. I will have our engineering team to repair the TV remote, sorry for the inconvenience it have caused you. We look forward to welcoming you back soon. Best regards, Stephane Fabregoul General Manager W Singapore Sentosa Cove
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur, Malaysia

Nice getaway in busy Singapore

Posted Aug 12, 2014
Pros: Great staff, good service.
Location: Bars and restaurants within walking distance.
My stay in this hotel was nothing short of amazing. I was here for a quick getaway with my partner. Lovely staffs who addresses you buy your name, every time you come down for breakfast. Pool and gym are open 24 hours. The rooms do not disappoint. We had the beautiful marina as our view. There's also bars and restaurants within walking distance should you feel like having a change. There's also a free shuttle for its guest to go to Ion, Vivo and Resorts World. The W provides great service to its guests. I can't be happier.
Comment from Hotel Management
Aug 19, 2014 by Stephane, Hotel Management
Hello Siti Farrah, Thank you very much for your awesome review! I am glad to know my team had brought you a memorable stay, for sure I will share your good words with the team here and I am sure they will be happy to read from you. Please do come and stay with us again soon! Best regards, Stephane Fabregoul General Manager - W Singapore Sentosa Cove
3 out of 5
by A verified traveler

very pretty hotel but mixed messages

Posted Aug 10, 2014
Pros: pools
i originally booked on night at this hote before realizing we arrived 12.20 am and so needed to book an extra night. i have two young kids- one a baby. when we arrived they told us that the hotel was fully booked so they had given us an upgrade to a suite and would let us know the next day when our other room was ready. the suite was great- beautiful amazing rooftop pol etc etc - the next day we were finally contacted and told check out time was 12 and we needed to vacate the room...i informed them that i was waiting for them to call me, waiting for our next room to be ready etc- ok- still by 3 no room ready so we left to take the kids to the zoo- bags packed and waiting in the suite to be moved- when we arrived back they were moved into a new room- but all our bathing suits that were in a seperate bag were missing....they finally found them- minus my favourite kaftan....boooooo! the pools are beautiful, the hotel georgous but it seems the reception had no idea what was going on,,,so it ended up being a stressful two day layover instead of a nice relaxing one.
Comment from Hotel Management
Aug 16, 2014 by Stephane, Hotel Management
Hello there, Thank you for your review and support. I am very sorry to learn about your experience, it is disappointing to know you did not enjoy your stay to its fullest. I have shared your feedback with the team here and we are sorry for the inconvenience caused. Thanks for letting us know and please be rest assured that we will learn from it and we hope to show you true W service on your next visit. We look forward to welcoming you back soon. Best regards, Stephane Fabregoul General Manager - W Singapore Sentosa Cove
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Amazing Hotel

Posted Jul 15, 2014
Pros: The decor, the restaurants and the location.
The W at Sentosa was absolutely amazing. It was worth every cent. We love Singapore and will definitely be coming back to the W again.
Comment from Hotel Management
Jul 18, 2014 by Stephane, Hotel Management
Hello Christine, Thank you very much for your lovely review! I am glad to know you had such an enjoyable stay with us. Do come back and stay with us again soon. Best regards, Stephane Fabregoul General Manager - W Singapore Sentosa Cove
5 out of 5
Recommended
for Everyone
by ariana from Melbourne

Amazing environment

Posted Jun 29, 2014
As soon as you enter the hotel the staff welcome you, it is absolutely beautiful, amazing music which is very different from every hotel and it gives you straight away the felling of holidays. rooms are great, and we got upgraded to a suite which made our experience even better. Swimming pool is stunning with a bar in the middle..
Comment from Hotel Management
Jul 3, 2014 by Stephane, Hotel Management
Hello ariana, Thank you for your great feedback! I am thrilled to know you had such an amazing stay here with us. Music is one of our passion point, followed by fashion and design! I am glad you noticed we are difference and we are W! We look forward to welcoming you back. Best regards, Stephane Fabregoul General Manager
4 out of 5
Recommended
by jackson kong from singapore

Fantastic service

Posted Jun 12, 2014 on Hotels.com
breakfast area is too small and too rush, less food to select also the quality not so "w"