Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur, Malaysia

Nice getaway in busy Singapore

Posted Aug 12, 2014
Pros: Great staff, good service.
Location: Bars and restaurants within walking distance.
My stay in this hotel was nothing short of amazing. I was here for a quick getaway with my partner. Lovely staffs who addresses you buy your name, every time you come down for breakfast. Pool and gym are open 24 hours. The rooms do not disappoint. We had the beautiful marina as our view. There's also bars and restaurants within walking distance should you feel like having a change. There's also a free shuttle for its guest to go to Ion, Vivo and Resorts World. The W provides great service to its guests. I can't be happier.
Comment from Hotel Management
Aug 19, 2014 by Stephane, Hotel Management
Hello Siti Farrah, Thank you very much for your awesome review! I am glad to know my team had brought you a memorable stay, for sure I will share your good words with the team here and I am sure they will be happy to read from you. Please do come and stay with us again soon! Best regards, Stephane Fabregoul General Manager - W Singapore Sentosa Cove
3 out of 5
by A verified traveler

very pretty hotel but mixed messages

Posted Aug 10, 2014
Pros: pools
i originally booked on night at this hote before realizing we arrived 12.20 am and so needed to book an extra night. i have two young kids- one a baby. when we arrived they told us that the hotel was fully booked so they had given us an upgrade to a suite and would let us know the next day when our other room was ready. the suite was great- beautiful amazing rooftop pol etc etc - the next day we were finally contacted and told check out time was 12 and we needed to vacate the room...i informed them that i was waiting for them to call me, waiting for our next room to be ready etc- ok- still by 3 no room ready so we left to take the kids to the zoo- bags packed and waiting in the suite to be moved- when we arrived back they were moved into a new room- but all our bathing suits that were in a seperate bag were missing....they finally found them- minus my favourite kaftan....boooooo! the pools are beautiful, the hotel georgous but it seems the reception had no idea what was going on,,,so it ended up being a stressful two day layover instead of a nice relaxing one.
Comment from Hotel Management
Aug 16, 2014 by Stephane, Hotel Management
Hello there, Thank you for your review and support. I am very sorry to learn about your experience, it is disappointing to know you did not enjoy your stay to its fullest. I have shared your feedback with the team here and we are sorry for the inconvenience caused. Thanks for letting us know and please be rest assured that we will learn from it and we hope to show you true W service on your next visit. We look forward to welcoming you back soon. Best regards, Stephane Fabregoul General Manager - W Singapore Sentosa Cove
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Amazing Hotel

Posted Jul 15, 2014
Pros: The decor, the restaurants and the location.
The W at Sentosa was absolutely amazing. It was worth every cent. We love Singapore and will definitely be coming back to the W again.
Comment from Hotel Management
Jul 18, 2014 by Stephane, Hotel Management
Hello Christine, Thank you very much for your lovely review! I am glad to know you had such an enjoyable stay with us. Do come back and stay with us again soon. Best regards, Stephane Fabregoul General Manager - W Singapore Sentosa Cove
5 out of 5
Recommended
for Everyone
by ariana from Melbourne

Amazing environment

Posted Jun 29, 2014
As soon as you enter the hotel the staff welcome you, it is absolutely beautiful, amazing music which is very different from every hotel and it gives you straight away the felling of holidays. rooms are great, and we got upgraded to a suite which made our experience even better. Swimming pool is stunning with a bar in the middle..
Comment from Hotel Management
Jul 3, 2014 by Stephane, Hotel Management
Hello ariana, Thank you for your great feedback! I am thrilled to know you had such an amazing stay here with us. Music is one of our passion point, followed by fashion and design! I am glad you noticed we are difference and we are W! We look forward to welcoming you back. Best regards, Stephane Fabregoul General Manager
5 out of 5
Recommended
for Everyone
by Naomi from Adelaide, australia

Awesome, hip hotel!!

Posted May 22, 2014
W hotel is awesome! It's very hip and it has different light settings. You kinda feel like quagmire out of family guy. Haha. My favourite light setting was flirt.... It made the room purple!! It's a great hotel for couples. It has an amazing pool and a swim up bar!! So happy with our stay. Hotel staff were super friendly too! Amazing buffet downstairs too. Yum!!!
Comment from Hotel Management
May 26, 2014 by Stephane Fabregoul, Hotel Management
Dear Naomi, Thank you for a fabulous review. W is known for its innovation design and service worldwide. Our team will be happy to know of your wonderful experience, especially when we strive to ensure that all our guests have the best possible stay with us. Thank you again for staying with us and hope to welcome you back very soon. Warm Regards, Stephane Fabregoul
5 out of 5
Recommended
for Families
by Dennis from Muntinlupa, Philippines

Nice hotel with new modern and clean feel

Posted May 12, 2014
Pros: It has a nice new modern clean feel
Cons: 1. Add more meat viand choices for breakfast. 2. Add frequency of shuttle to main sentosa play area. 3. Logitical suggtsions for foreigners.
Location: Quite far from the main action in setosa but very near several good dining places.
Pros: 1. The modern feel of the hotel is ideal for younger families like us. 2. Room (including toilet) amenities nice new looking. Appeciate the chargers but my adaptor plug doesn't seem to fit th outlets. Good sleep. 3. Nice heated pool open the whole day. 4. A lot of fruits and fruit juices for breakfast. For improvement: 1. Quite far from most of the action. Need to add frequency of hotel shuttle. 2. Noticed that a good number of guests are locals on "staycation". However, for foeigners like me, it would be nice if the hotel is ready with logistical suggestions for places of interest in Singapore (without having to ask the concierge). 3. Took the sentosa bus no. 3 one time and almost got lost when we went down the sentosa cove village bus stop. Need more signs to the hotel. 4. Had 3 breakfast in this hotel, and meat viands everyday were chicken sausage and bacon. It would be good if there is more variety.
Comment from Hotel Management
May 14, 2014 by Stephane, Hotel Management
Hello Dennis, Thank you for your nice and contrastive feedback. I will share with my team! And I am glad to read you had an enjoyable stay here with us. Look forward to welcoming you back soon. Best regards, Stephane Fabregoul General Manager - W Singapore Sentosa Cove
4 out of 5
Recommended
for Couples
by A verified traveler

Exclusive 5-star hotel located in Sentosa

Posted May 10, 2014 on Hotels.com
Location may be out of the way for tourists but we were on a staycation so it was a great place for a getaway. Room rates are very steep though.
5 out of 5
Recommended
for Everyone
by Gill from England

Great 4 night stay

Posted May 7, 2014
Pros: Great design, very good staff
Cons: breakfast felt a little like a school canteen at times, we needed to be on the ball to make the most of the free transport to the city,
Location: interesting walks around the marina
Lovely location, lots of choices for eating nearby overlooking the marina
Comment from Hotel Management
May 9, 2014 by Stephane, Hotel Management
Hello Gill, Thank you for your nice feedback. I am glad you liked our location and the choices nearby the hotel. Especially I am happy to know you found our (talents) staff is helpful and met your expectations! Please do come and stay with us in future. Best regards,
5 out of 5
Recommended
for Families
by VN from Australia

Fantastic Hotel

Posted May 5, 2014 on Hotels.com
Fantastic Hotel, 10 / 10 for everything!!
5 out of 5
Recommended
for Families
by Anita from Hong Kong

Good to stay in SG

Posted Apr 26, 2014 on Hotels.com
very comfortable with delicious food and good services, highly recommend to the one who would like to have the relaxed day in SG.