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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
4230 S Lakeport Street, Sioux City, IA

Reviews

6.6
Rating 10 - Excellent. 100 out of 461 reviews" "
Rating 8 - Good. 132 out of 461 reviews" "
Rating 6 - Okay. 92 out of 461 reviews" "
Rating 4 - Poor. 67 out of 461 reviews" "
Rating 2 - Terrible. 70 out of 461 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Clare

Traveled with family and small children
Liked: Staff & service, amenities
I like everything
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Clare,Thank you for staying with us at Quality Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

CARRIE

Disliked: Cleanliness, staff & service, property conditions & facilities
Booked pet friendly and charged me 20 dollars per Dog when in the room it says 10 dollars per dog. The pipes were busted and there was no hot water for bathing, there was no soap, no shampoo. Breakfast has two slices of bread and some eggs that were not edible. Was very very disappointed. Not what I would expect for $140 Canadian. Will not be back.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Carrie,We are delighted that you decided to stay with us at Quality Inn & Suites during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Alyssa

Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Alyssa,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

John, N Sioux City

Liked: Cleanliness, staff & service, property conditions & facilities
Mike is a great owner/operator and genuinely cares about his guests and the community. They put out a nice spread for the free breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear John,We loved having you stay with us at Quality Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Tony

Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Tony,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This was the worst hotel I’ve ever stayed at and I would never recommend anyone to this hotel. Our room was absolutely appalling if I was able to find another hotel for the weekend I would have left. The curtains were falling down, microwave needed cleaned, tub was extremely dirty & the comforter was stained. The best thing about the room was the refrigerator kept the drinks very cold.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Elizabeth,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Farah

Stayed 1 night in Feb 2024
Response from General Manager on Mar 22, 2024
Dear Farah,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Farah

Disliked: Staff & service, property conditions & facilities
Nightmare run
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Farah,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Farah

Disliked: Staff & service
The staff be knocking at the door like the police Almost as
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Farah,Thank you for staying with us at Quality Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

8/10 Good

David

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear David,We loved having you stay with us at Quality Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Sophia

Disliked: Cleanliness, property conditions & facilities
There was blue gunk under the bathroom sink, the old room key was still there,it just felt dirty.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Sophia,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Elizabeth,Thank you for staying with us at Quality Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

6/10 Okay

Tanya

Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Tanya,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Macee

Business traveler, Traveled with pets
Liked: Property conditions & facilities
Disliked: Cleanliness
When I went to check in they told me they moved my room to a pet room, which the furniture had stains and chewed up, stains on the bed and did not look like it was cleaned. Then it was told to me on the phone money per night for pets, at check in they had me pay more than what was told even after I told them I called to confirm and informed them of my two pets coming and didn’t relay any of this information to me. For paying over 100$ extra for my stay I would have expected the room to look and smell so much more better!!!
Response from General Manager on Jan 13, 2024
Dear Macee,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 13, 2024
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

OAKLY

Stayed 1 night in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Oakly,We loved having you stay with us at Quality Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not really satisfied
The staff were nice and helpful but the hotel needs a good cleaning and needs some major repairs. I had to switch rooms because of broken things, my blankets and towels had holes in them. The fridge didn’t work the microwave cabinet was broken. Lamps didn’t work. Tv remote didn’t work, the shower was dirty, the air filters in the A/C unit were disgustingly dirty, bathroom door was broken and they taped and stapled it with office supplies. Breakfast was ok.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 14, 2023
Dear Guest,Thank you for choosing us at Quality Inn & Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Audre'y

Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
Dear Guest,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Saaida

Traveled with family and small children
Disliked: Amenities
refrigerator was broke breakfast was cold
Response from General Manager on Nov 21, 2023
Dear Saaida,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Tanya

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was ok
Stayed 1 night in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Tanya,Thank you for staying with us at Quality Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Walter

Stayed 1 night in Nov 2023
Response from General Manager on Dec 1, 2023
Dear Walter,We are delighted that you decided to stay with us at Quality Inn & Suites during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

patricia

Liked: Cleanliness, staff & service, room comfort
OUR STAY
Breakfast was good but milk was sour in both containers. Didn’t feel too good after I took a sip?😩 Bed was comfortable and nice shower. No Kleenex or extra TP. Curtain was partially off track and one lamp shade needs to be replaced. Overall our stay was fine with these minor details.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Patricia,It was great to have you staying with us at Quality Inn & Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Ben

Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Ben,We loved having you stay with us at Quality Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Peggy, Pittsburgh

Stayed 1 night in Oct 2023
Response from General Manager on Nov 18, 2023
Dear Peggy,Thank you for staying with us at Quality Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

4/10 Poor

Karla

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The general appearance was cute and modern. The facility was very dirty unvaccumed, floors were not swept, unmapped floors. Every horizontal surface had layers of dirt, vertical services were spotted with splash and finger prints. Upon arriving in our room it smelled and refrigerator was propped open and being defrosted. The smoke detector was beeping and the lock was falling off the wall. When we complained to the front desk we were offered another room to move to with no help from staff because there was only one staff on duty. We are elderly and mobility challenged so it was difficult at best. The beds were comfortable and we slept well in them.
Response from General Manager on Oct 16, 2023
Dear Karla,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Susan

Traveled with partner
Disliked: Property conditions & facilities
Seemed like it needed updateded. Many of the lower level windows were cracked open and no screen covering them. Breakfast was not the best. Equipment was dated and didnt seem to work real well...ex waffle iron burnt the waffles, OJ machine leaked.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Susan,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Clint

Stayed 1 night in Oct 2023
Response from General Manager on Oct 15, 2023
Dear Clint,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Nathan

Business traveler
Disliked: Cleanliness, property conditions & facilities
Place was a wreck. Room climate unit display was broken. Refrigerator sounded like it was gonna break. Light fixtures weren’t working. Etc. It was a place to stay for under $100/night. But DEFINITELY will NOT be staying there again.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 8, 2023
Dear Nathan,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Jason

Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Jason,It was great to have you staying with us at (hotel) and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Rick

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towel rack in bathroom falling off,hallway dirty Lady at desk was more concerned with playing on computer than helping customers
Stayed 1 night in Sep 2023
Response from General Manager on Sep 25, 2023
Dear Rick,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Richard or Eileen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is typical of my experience with Choice Hotels properties. It is poorly maintaned; not clean or fresh smelling in the rooms or common areas; and the sense of being appreciated or cared for is utterly missing in every regard. When the toilet seat is so loose that it's about to fall off, the bathroom doors don't lock, lights don't work, electrical outlets no longer hold what's plugged into them, the security system for the entry doors is totally destroyed, and management is so cheap that they feel they must reuse and reuse the key card envelopes, you can tell customers are not the priority.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 23, 2023
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Tami

Liked: Cleanliness, property conditions & facilities, room comfort
Love the front desk people however the rude loud knocking trying to open the door people at 9-10 in the morning when checkout is at 11 is VERY irritating. I was told I didn't have a sign on my door handle...ok where's the sign then? There wasn't nor has there ever been one the many times I've stayed there. I think that's the one thing that will get me to consider somewhere else if not changed. We know when checkout is, there's no need to be waking people up 2 hours prior!
Stayed 1 night in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Tami,We loved having you stay with us at Quality Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Vickie

Disliked: Cleanliness, property conditions & facilities
So so
The room was comfortable but crumbs on the nightstand, no coffee for the coffee maker. One package of sugar, etc was opened. I had to go to the deck because the tv wasn’t working. They walked into my room and flipped a switch for the tv to work. We could not take breakfast to the room.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 28, 2023
Dear Vickie,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Traci

Disliked: Cleanliness, property conditions & facilities
Shocking, Holy, darkness
Nothing like electrical wires exposed from the lamps on the wall. Holy screen and curtains. Puddy keeping the tub from leaking. Light in bathroom shutting off because the switch is on a timer (instead of the fan) and the fan is turned on by the rhe light switch- really fun getting out of tub in the dark and praying you do not fall to turn on light. Other than that it was good!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Traci,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Whitney

Business traveler
Disliked: Cleanliness, property conditions & facilities
There are better cheap options!
The room smelled like a musty basement. The furniture was slightly and there was a dried booger wiped on the wall. The grate in the bathroom was hanging off. There is no food allowed out of the dining room and the staff sit and watch everyone eat. The door to the room had to be shouldered in order to open. Also... they don't provide washcloths. But in the grand scheme of things that wasn't a big deal. Plus the TV had a very large dark spot that impacted the ability to watch it. I've never stayed somewhere this trashy. Just dirty and gross.
The booger 🤢
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Whitney,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Jean-paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Jean,Thank you for staying with us at Quality Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 27, 2023
Dear Tami,We loved having you stay with us at Quality Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Michael, South Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and good breakfast.
Stayed 1 night in Aug 2023
Response from General Manager on Sep 7, 2023
Dear Michael,Thank you for choosing us at Quality Inn & Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 21, 2023
Dear William,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Rex

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Rex,Thank you for staying with us at Quality Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Kassy

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from General Manager on Aug 13, 2023
Dear Kassy,We loved having you stay with us at Quality Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 Good

Ellen

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 8, 2023
Dear Ellen,We loved having you stay with us at Quality Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Matt

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from General Manager on Aug 6, 2023
Dear Matt,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

4/10 Poor

Linda

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room had a leek in the bathroom. And we had to use all of our towels to soak up the water. Which made the room smell like mold and mildew. When i told management they did nothing. We did not get our room cleaned or towels replaced. Then I told managment again and they did nothing. So when we came back that evening I asked for another and the gentlemen behind the counter was able tongive us a new room. With the first room we had to walk through people just hanging out smoking and drinking outside the hotel. So it did get a little unsafe. Overall it was not a place I will ever stay again.
Stayed 5 nights in Jul 2023
Response from General Manager on Aug 6, 2023
Dear Linda,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Aug 4, 2023
Dear Tami,We are delighted that you decided to stay with us at Quality Inn & Suites during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

6/10 Okay

Ladybird

Business traveler, Traveled with family
Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from General Manager on Aug 3, 2023
Dear Ladybird,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Good

william

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
worked well for our schedule
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 1, 2023
Dear William,We loved having you stay with us at Quality Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

6/10 Okay

Blaine

Traveled with partner
Liked: Staff & service
The good part - the room was large, the beds were comfortable, and the lady at the desk was friendly and helpful. The television did not work and she came to the room four times to try to fix it without complaint; she finally succeeded. The remote was a type I have never seen. You can only change the channel by pressing up or down one channel at a time. We were originally told that we could type in the channel we wanted, but the channel sheet in the room turned out to be wrong. She didn't know that; but she said there was another channel sheet, which worked. You couldn't type those in. She directed us to the side door, which was closest to the second-floor room, after informing us there was no elevator. There was a small pile of rotting garbage by the side door, which was not cleaned up during the three days we were there. Someone had broken into the lock and it would not latch. We saw several doors inside with handles/locks that looked like they had been damaged. The telephone did not work and she did not have another one. The plug-in under the desk did not work, though they had the lamp plugged into it. The edges of the carpets in the hallway and room looked like they had not been cleaned in a while. On our second day, the cleaners did not bother to come in and replace the towels or make the beds. There was no coffeepot in the room and there were signs saying we were not allowed to take coffee to our rooms.
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 25, 2023
Dear ,BlaineWe are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Joseph

Traveled with family
Disliked: Staff & service, property conditions & facilities
Window in the room was broken. Shower grab bar was missing leaving an open hole in the shower enclosure. Biscuits for biscuits and gravy were like a rock.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 24, 2023
Dear Joseph,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Dustin

Stayed 1 night in Jul 2023
Response from General Manager on Aug 13, 2023
Dear Dustin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager