Exterior

Reviews of Holiday Inn Express & Suites Sioux Falls At Empire Mall, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 491 out of 894 reviews" "
Rating 8 - Good. 305 out of 894 reviews" "
Rating 6 - Okay. 58 out of 894 reviews" "
Rating 4 - Poor. 26 out of 894 reviews" "
Rating 2 - Terrible. 14 out of 894 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Cheryl K

Traveled with family
Liked: Cleanliness, staff & service, amenities
Noisy guests above us. Woke us up after we went to bed and again this a.m.
Stayed 1 night in Apr 2024

10/10 Excellent

Janell, Bottineau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff could be friendlier
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked here after I saw the condition of a different hotel I have paid for. I should have known holiday inns are always the best hotels to stay at when travelling. They never disappoint! Breakfast and coffee were excellent, rooms was so clean and bed was comfy and I slept well. Thank you for never disappointing me, I learned my lesson!
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Traveled with partner
We really enjoyed our stay! There were some blood stains on the sheets and pillow cases - seems like the housekeeper had a bleeding finger and got some very small blood spots on a few things in the room. Otherwise, it was a great stay!
Stayed 1 night in Mar 2024
Response from Anna Kate, General Mananger on Mar 13, 2024
Kevin- I am delighted to hear that you enjoyed your stay! Thank you for taking the time to share your experience. I have followed up with the housekeeper who cleaned your room and with our executive housekeeper to insure that other guests do not experience the same issue you did. Thank you so much for choosing to stay with us during your recent visit to Sioux Falls. We hope to see you again in the future!

10/10 Excellent

Susan, Sloan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very accomodating when i had to extend my stay
Stayed 2 nights in Mar 2024
Response from Anna Kate, General Mananger on Mar 9, 2024
Susan- Thank you so much for taking the time to share your experience. I am delighted to see that you enjoyed your stay and that our staff was able to assist you. Thank you for choosing to stay with us during your recent visit to Sioux Falls. We hope to see you again.

10/10 Excellent

Hagel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we hated was the smell of pot in the hallway
Stayed 1 night in Mar 2024
Response from Anna Kate, General Mananger on Mar 7, 2024
Hagel- Thank you for taking the time to share your feedback. We are delighted to see that you enjoyed your stay. I am very sorry to hear that you were inconvenienced by the odor in the hallway. Thank you for letting us know. We will certainly follow up as this is a 100% non-smoking property. Thank you for choosing to stay with us during your recent visit to Sioux Falls. We hope to see you again!

8/10 Good

Jeffrey, Hinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Anna Kate, General Mananger on Mar 6, 2024
Jeffrey- Thank you for taking the time to share your feedback and for choosing to stay with us during your recent visit to Sioux Falls. We hope to see you again!

10/10 Excellent

Edwin

Stayed 1 night in Jan 2024
Response from Anna Kate, General Manager on Mar 28, 2024
Edwin- Thank you so much for taking the time to share your feedback! We are delighted to see that you enjoyed your stay. Thank you for choosing to stay with us during your recent visit to Sioux Falls. We hope to see you again.

4/10 Poor

Eric

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Anna Kate, General Mananger on Jan 22, 2024
Eric- I am so sorry to see that it appears as though you did not enjoy your recent stay with us. Please feel free to reach out to me at the property directly with any suggestions on how we could have improved your experience. Thank you for choosing to stay with us, and we hope that you will give us another opportunity to provide excellent service and a great stay.

2/10 Terrible

Jaclyn

Business traveler
Liked: Cleanliness
Disliked: Amenities
Heater in room was very loud. Informed of and wanted me to change rooms @ 3am.
Stayed 1 night in Jan 2024
Response from Anna Kate, General Mananger on Jan 16, 2024
Jaclyn- I do apologize that your stay was less than satisfactory. Unfortunately, with the record setting cold temperatures, we have experienced some issues with our heaters. I also apologize that we do not have 24 hour maintenance staff available to assist in these situations. I do however feel that my front desk staff did their best to resolve this issue so that you could comfortable rest of your stay. Please feel free to reach out to me directly with any suggestions on how we could have better handled this situation. I appreciate you choosing to stay with us, and we hope that you will give us an opportunity to provide you with a much better experience.

10/10 Excellent

Melody

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Jan 2024
Response from Anna Kate, General Mananger on Jan 15, 2024
Melody- We are thrilled to see that you enjoyed your stay with us during your recent visit to Sioux Falls. I am glad that you enjoyed our friendly and hospitable staff. Thank you for choosing to stay with us. We hope to see you again!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cindy

Stayed 1 night in Dec 2023
Response from Anna Kate, General Mananger on Jan 22, 2024
Cindy- Thank you so much for taking the time to share your valuable feedback. I am delighted to see that you enjoyed your stay! We appreciate you choosing to stay with us during your recent visit to Sioux Falls.

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from Anna Kate, General Mananger on Jan 1, 2024
Charles- We are delighted to see that you enjoyed your stay! Thank you for taking the time to share your feedback, and for choosing to stay with us during your recent visit to Sioux Falls. We hope to see you again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anna Kate, General Mananger on Dec 25, 2023
Christopher- Thank you so much for taking the time to share your feedback. We are delighted to see that you enjoyed your stay, and we hope to see you again!

10/10 Excellent

Cayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anna Kate, General Mananger on Dec 20, 2023
Cayla- Thank you for taking the time to share your feedback! We are delighted to see that you enjoyed your stay with us, and we hope to see you again. Thank you for choosing to stay with us during your recent visit to Sioux Falls.

10/10 Excellent

Jacalyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anna Kate, General Mananger on Dec 19, 2023
Jacalyn- Thank you so much for choosing to stay with us during your recent visit to Sioux Falls! We are delighted to see that you enjoyed your stay with us, and we hope to see you again.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anna Kate, General Mananger on Dec 12, 2023
Thank you for taking time to share your experience, Andy. We appreciate you choosing to stay with us during your time in Sioux Falls.

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, was only there overnight but was easy to get to,easy to check in and has a good breakfast.
Stayed 1 night in Nov 2023
Response from Anna Kate, General Mananger on Dec 12, 2023
Brian- Thank you for taking the time to share your experience. I'm delighted to hear that you found us easy to get to, experienced an easy check-in, and enjoyed our excellent breakfast service. Thank you for choosing to stay with us during your visit to Sioux Falls.

6/10 Okay

Mykel

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was nice, breakfast was good, but our carpet was filthy! Might be a pet friendly hotel??? I didn’t bring a pet and would not expect to see poop marks on the carpet. There were 2 right where we would need to stand in front of the sink and looked like they hadn’t been scrubbed (so not just a stain) Shower curtain wasn’t long enough to stay in tub easily and toilet wasn’t level with the floor so when you sat it rocked forward and when stood up rocked back.
Stayed 1 night in Nov 2023
Response from Anna Kate, General Mananger on Dec 12, 2023
Mykel- Thank you so much for taking the time to share your experience during your stay with us in Sioux Falls. I appreciate you bringing these maintenance issues to our attention. While I appreciate your concern that the stains on your floor were poop, they were actually hair dye that a previous guest had spilled. (We are not pet-friendly, and accept only service animals as required by the Americans with Disabilities Act.) We were waiting on replacement floor tiles, and have since replaced the stained ones. I have had our maintenance and housekeeping departments address your concerns with the length of the shower curtain, and the toilet. I am delighted to hear that you found the staff nice, and that you enjoyed our breakfast. I apologize for the issues you experienced during your stay, and hope that you will give us the opportunity to serve you again in the future. Please feel free to reach out to me directly with any further questions or concerns. Thank you!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the hot tub and convenient location. Room was clean, would stay again!
Stayed 1 night in Oct 2023
Response from Anna Kate, General Mananger on Oct 30, 2023
Kimberly- Thank you for taking the time to share your valuable feedback! I'm delighted to hear that you enjoyed the hot tub and our location. We would love to see you again. Thank you for choosing to stay with us during your visit to Sioux Falls!

8/10 Good

Sheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Anna Kate, General Mananger on Oct 16, 2023
Sheri- Thank you for taking the time to share your feedback. Please feel free to reach out to me directly at the property with any suggestions on how we could have improved your experience. Thank you for choosing to stay with us during your visit to Sioux Falls!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with everything you need. Ill be back.
Stayed 1 night in Sep 2023
Response from Anna Kate, General Mananger on Oct 16, 2023
Steven- Thank you so much for taking the time to share your valuable feedback. I'm delighted that you enjoyed your stay, and we look forward to seeing you again!

4/10 Poor

Marilyn

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
The bathrooms had no ventilation system whatsoever and mold, was growing on the wall. The beds were not comfortable. The mattress on the pullout couch was nothing more than a smashed piece of cloth, which no one would want to sleep on very disappointed in this stay, and the price did not support the amenities.
Stayed 1 night in Oct 2023
Response from Anna Kate, General Mananger on Oct 9, 2023
Marilyn- Thank you for taking the time to share your feedback. I am very sorry to hear that you were disappointed in your stay with us. I can assure you that I have personally inspected the room in which you stayed. The ventilation system is functioning exactly as intended, and there is absolutely no sign of mold anywhere in the bathroom or guest room areas. I also inspected the mattress on the pullout sofa. It is one of our newer, standard 4" pullout mattress.I do apologize that you were dissatisfied with the price; however, our rates are extremely in line with other properties in the area and the rate that you paid is standard for a sold out weekend rate. Please feel free to reach out to me directly at the property, should you with to further discuss your stay. Thank you for choosing to stay with us during your time in Sioux Falls.

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice place to stay. This hotel is pretty much in the center of everything that we do which makes it a convenient place to stay.
Stayed 1 night in Sep 2023
Response from Anna Kate, General Manager on Oct 3, 2023
Bill- Thank you so much for taking the time to share your valuable feedback. I am delighted to hear that you always enjoy your stay with us, and that you appreciate the convenient location. Thank you for choosing to stay with us during your visits to Sioux Falls, and we look forward to seeing you again.

2/10 Terrible

John

Stayed 1 night in Jul 2023
Response from Anna Kate, General Mananger on Oct 30, 2023
John-I am disappointed to see that it appears you did not enjoy your stay with us. Please reach out to me directly at the property so that I am able to address any issues you may have encountered. Thank you.

8/10 Good

La Vegas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Billing
My stay was great but some reason hotels.com has went downhill when it comes to overcharging, pending charges and inaccurate billing even before our arrival multiple times!
Stayed 2 nights in Sep 2023
Response from Anna Kate, General Mananger on Sep 26, 2023
La Vegas- Thank you for taking the time to share your valuable feedback. I do apologize that you are frustrated with hotels.com and I will forward your frustrations to them. I am however delighted to see that your stay with us was great. We thank you for choosing to stay with us during your time in Sioux Falls, and we hope to see you again!

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, clean and not overly noisy
Stayed 1 night in Sep 2023
Response from Anna Kate, General Mananger on Sep 25, 2023
Lawrence- Thank you for taking the time to share your valuable feedback! I'm glad to hear that you found our property clean, quiet, and easily accessible. We appreciate you choosing to stay with us during your recent visit to Sioux Falls, and we hope to see you again.

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping and front desk were very pleasant and helpful.
Stayed 1 night in Sep 2023
Response from Anna Kate, General Mananger on Sep 25, 2023
William- Thank you so much for taking the time to share your experience! I am delighted to hear that you enjoyed our helpful and pleasant staff. Thank you for choosing to stay with us during your recent visit to Sioux Falls. We hope to see you again!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-In
We arrived a little early and our room was ready! Everyone was very helpful and knowledgeable which made check-in very easy!
Stayed 2 nights in Sep 2023
Response from Anna Kate, General Mananger on Sep 20, 2023
Linda- Thank you so much for taking the time to share your valuable feedback! I'm delighted to see that you had a wonderful stay, and found our staff knowledgeable and helpful during the check-in process. I'm glad we were able to get you into your room early. Thank you for choosing to stay with us during your visit to Sioux Falls. We hope to see you again!

8/10 Good

MaryBeth

Traveled with family
Liked: Amenities
Ok
Stayed 1 night in Sep 2023
Response from Anna Kate, General Mananger on Sep 12, 2023
MaryBeth- Thank you for taking the time to share your feedback! Please feel free to reach out to me directly at the property with any suggestions on how we could have improved your guest experience. Thank you for choosing to stay with us during your time in Sioux Falls.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anna Kate, General Mananger on Sep 9, 2023
Melody- Thank you for taking the time to share your valuable feedback! I am delighted to see that you enjoyed your stay, and we thank you for choosing us during your visit to Sioux Falls. We hope to see you again!

6/10 Okay

Tom

Traveled with family and small children
Disliked: Property conditions & facilities
Overall it wasn’t a bad stay, hotel is dated and bathroom fixtures were loose and ready to fall off. As soon as we got into the room it smelt like dog and for a family that doesn’t have pets it was pretty strong.
Stayed 1 night in Sep 2023
Response from Anna Kate, General Mananger on Sep 9, 2023
Tom- Thank you for sharing your valuable feedback. I am sorry to hear of the issues you experienced during your stay, and our maintenance department is addressing them immediately. We thank you for choosing to stay with us during your visit to Sioux Falls. We hope to have the opportunity to serve you again.

10/10 Excellent

Alfred, Colorado Springs

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is easy to get to, has good dining close, is close to shoppin. very helpful and courteous staff
Stayed 3 nights in Aug 2023
Response from Anna Kate, General Manager on Sep 15, 2023
Alfred- Thank you for taking the time to share your valuable feedback! I'm delighted to see that you found our staff courteous and helpful, and that you enjoyed our location. Thank you for choosing to stay with us during your time in Sioux Falls. We hope to see you again!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anna Kate, General Mananger on Sep 9, 2023
Susan- Thank you for taking the time to share your valuable feedback! I am delighted to see that you enjoyed your stay, and we thank you for choosing us during your visit to Sioux Falls. We hope to see you again!

8/10 Good

Christi

Stayed 1 night in Sep 2023
Response from Anna Kate, General Mananger on Sep 22, 2023
Christi- Thank you so much for taking the time to share your feedback! I am glad to see that you enjoyed your stay with us. Please feel free to reach out to me directly at the property should you have any suggestions on how we could have improved your experience. Thank you for choosing to stay with us during your visit to Sioux Falls. We hope to see you again!

8/10 Good

Heather

Stayed 1 night in Aug 2023
Response from Anna Kate, General Mananger on Sep 22, 2023
Heather- Thank you so much for taking the time to share your feedback! I am glad to see that you enjoyed your stay with us. Please feel free to reach out to me directly at the property should you have any suggestions on how we could have improved your experience. Thank you for choosing to stay with us during your visit to Sioux Falls. We hope to see you again!

10/10 Excellent

Andrew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Kids loved the pool and hot tub. The free breakfast was one of the better ones we’ve had too.
Stayed 1 night in Aug 2023
Response from Anna Kate, General Manager on Aug 24, 2023
Andrew- I'm delighted to see that you enjoyed your stay with us during your time in Sioux Falls! Thank you for taking the time to share your valuable feedback. We hope to see you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Anna Kate, General Mananger on Aug 22, 2023
Thank you for taking the time to share your feedback. I am disappointed to see that it doesn't appear that you enjoyed your stay as much as we would have hoped. Please feel free to reach out to me directly at the property with any suggestions on how we could have improved your experience. Thank you!

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023
Response from Anna Kate, General Mananger on Aug 22, 2023
Kristin- Thank you for sharing your feedback! I'm so glad to see that you enjoyed your stay with us during your time in Sioux Falls. Please come visit us again!

8/10 Good

susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and the staff who was setting it up was sooo very kind and friendly, made a wonderful start to the day
Stayed 1 night in Aug 2023
Response from Anna Kate, General Mananger on Aug 22, 2023
Susan- Thank you so much for taking the time to share your valuable feedback! I'm delighted to see that you enjoyed the hospitality of our excellent breakfast staff. I'm glad to hear that they started your day out right. Thank you for choosing to stay with us during your time in Sioux Falls.

10/10 Excellent

David

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, awesome breakfast Shower curtain was too short and floor was wet after showering
Stayed 3 nights in Aug 2023
Response from Anna Kate, General Mananger on Aug 16, 2023
David- Thank you so much for taking the time to share your experience. I'm very glad that you enjoyed our expansive breakfast options and that you thought the hotel was nice. We are working to find longer shower curtains to hopefully avoid future issues with water getting on the bathroom floors, and I appreciate you bringing this issue to my attention. Thank you for choosing to stay with us during your visit to Sioux Falls! We hope to see you again.

10/10 Excellent

George

Stayed 1 night in Aug 2023
Response from Anna Kate, General Mananger on Sep 9, 2023
George- Thank you for taking the time to share your valuable feedback! I am delighted to see that you enjoyed your stay, and we thank you for choosing us during your visit to Sioux Falls.

8/10 Good

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early since our room was ready, which was nice. The carpets need to be shampooed, but other than that, was a decent room.
Stayed 1 night in Jul 2023
Response from Anna Kate, General Manager on Aug 9, 2023
Kendra- Thank you so much for taking the time to share your valuable insight! I am sorry to hear that you were disappointed in the carpets. We are currently having the carpet in the entire building shampooed, which will hopefully alleviate this issue moving forward. I am very glad to see that we were able to accommodate you with an early check-in, and I do hope that you will visit us again. Thank you for staying with us during your time in Sioux Falls!

10/10 Excellent

eyob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like safe and quiet
Stayed 1 night in Aug 2023
Response from Anna Kate, General Manager on Aug 7, 2023
Eyob- Thank you so much for taking the time to share your feedback! I am glad to hear that you enjoyed your stay with us, and found the property safe and quiet. We appreciate you staying with us during your time in Sioux Falls. We hope to see you again!

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location
Stayed 2 nights in Aug 2023
Response from Anna Kate, General Manager on Aug 7, 2023
Donald- Thank you for taking the time to share your valuable feedback! I am so glad to hear that you enjoyed your stay and the great location of the hotel. We hope to see you again, should your travels return you to Sioux Falls.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great date night stay
Overall a good night stay, front desk was very nice and got me my room key quickly. Breakfast was great! Pillows were so soft as well.
Stayed 1 night in Jul 2023
Response from Anna Kate, General Manager on Aug 2, 2023
Deanna- Thank you so much for taking the time to share your valuable feedback! I'm delighted to hear that you experienced a speedy check-in, and that you enjoyed our breakfast and comfortable pillows. Thank you for choosing to stay with us during your time in Sioux Falls. We hope to see you again!

4/10 Poor

jeffrey

Stayed 1 night in Jul 2023
Response from Anna Kate, General Mananger on Aug 22, 2023
Thank you for taking the time to share your feedback. I am disappointed to see that it doesn't appear that you enjoyed your stay as much as we would have hoped. Please feel free to reach out to me directly at the property with any suggestions on how we could have improved your experience. Thank you!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
Very friendly staff at the front desk, nice clean room and great breakfast.
Stayed 2 nights in Jul 2023
Response from Anna Kate, General Manager on Aug 2, 2023
Anonymous- Thank you for taking your valuable time to share feedback regarding your stay. I'm delighted to hear that you enjoyed our clean rooms, great breakfast, and friendly front desk staff. Thank you choosing to stay with us during your time in Sioux Falls, and we hope to see you again!

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the hotel was well taken care of.
Stayed 1 night in Jul 2023
Response from Anna Kate, General Mananger on Jul 24, 2023
Joshua- Thank you for taking the time to share your feedback! I'm so glad to hear that you found the property well cared for, and that the staff was friendly. Thank you for staying with us during your visit to Sioux Falls!