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Reviews of The Dakota

2.5 out of 5
The Dakota
3200 W. Russell, Sioux Falls, SD

Reviews

5.8
Rating 10 - Excellent. 150 out of 1001 reviews" "
Rating 8 - Good. 204 out of 1001 reviews" "
Rating 6 - Okay. 183 out of 1001 reviews" "
Rating 4 - Poor. 245 out of 1001 reviews" "
Rating 2 - Terrible. 219 out of 1001 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Sister Mary

Business traveler
Disliked: Amenities, property conditions & facilities
No outside automatic door Bathroom grout needs attention Bed way too soft for me
Stayed 2 nights in Apr 2024

8/10 Good

Melissa

Traveled with family
Liked: Staff & service
The beds and pillows were very comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late and were let in to the hotel by the night auditor who was very friendly. The hotel room was clean but there were some maintenance that could have been done, nothing that impacted our stay. The breakfast area was welcoming and I was impressed with the outdoor area.
Stayed 1 night in Mar 2024

2/10 Terrible

Sara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They claim to have a water park but only have a slide and do not have the water play area like in the pictures. We ended up staying somewhere else
Stayed 2 nights in Mar 2024

4/10 Poor

Alison

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was filthy whole facility was like a rundown apartment complex junk everywhere one room down the hall had water coming out the door for hours just a complete gross place to stay.
Stayed 2 nights in Mar 2024

8/10 Good

Jelena

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Feb 2024

6/10 Okay

Derek

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool and slide were good vending not so good
Stayed 1 night in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about this stay. The breakfast was only cold things, so pretty basic.
Stayed 1 night in Mar 2024

4/10 Poor

Michelle

Stayed 1 night in Feb 2024

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was extremely dirty outside the common area. The hallways had litter from the wrestling tournament kids, mud and dirt. Inside the room the rocking chair had a majority of the upholstery gone, the refrigerator was broken, the sink and desk chair was damaged. The room's carpet had some food or something embedded in the fibers. The bathroom near the front desk had NO paper towels and less than one roll of toilet paper. Most of all they refused to have us in a nearby room close to the front or main floor entry door. They were fully booked because of a wrestling tournament. Both Mom and myself have serious disabilities, I use a cane and Mom has COPD and a heart condition. We were in a second story room in the furthest corner from the front desk. Mom was out of breath and had a take several breaks walking to the room. We checked in at 3:30 pm and check in was at 3:00 pm. Not all the rooms could have been already checked in. We came to Sioux Falls to have a cancer screening. I question how safe the hotel is.. when came back to the hotel at 8 pm there were 2 police cars and 3 officers at the front desk. I will never stay at this hotel again.
Stayed 1 night in Feb 2024

6/10 Okay

Kyle

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024

6/10 Okay

Jeff

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed in this hotel with my family shortly after it was built. It was a lovely hotel with a beautiful courtyard, fun pool and waterslide area, great staff and a nice breakfast area. My how the years have worn this place down. Taking a drive around the property shows the exterior neglect, and a brief walk inside shows the interior neglect. Couple this with cheap rates, noisy kids and dogs, folks who obviously call this place home, and doors continually propped open as if to share their stay with everyone, and you can't help but wonder what happened. Our room was fine, but this whole place is run down and needs to be refurbished. It's not a real convenient location to much of anything, other than the interstate. The staff is fine, and we got checked in after just a few minutes wait. The breakfast leaves A LOT to be desired. They have a wonderful breakfast area, very nice actually, but hardly anything to actually eat. Cold cereal, bread and bagels, a bowl of apples, and orange juice, that's about it. It barely suffices as a continental breakfast and leaves a lot to be desired. If you like coffee, they have a nice little coffee bar, and the gal taking care of the area was nice and friendly. This place used to be a top-notch hotel. It's been left to rot, and now a person can see why it's one of the cheapest places to stay in town. Staff - ok, Room - ok, Hotel - needs a lot of work...
Stayed 2 nights in Feb 2024

2/10 Terrible

Desiree

Stayed 1 night in Feb 2024

8/10 Good

Gregory

Hotel is dated but for the money no complaints. Well the pillows really suck. Please change to full size pillows. It would greatly improve the experience
Stayed 1 night in Feb 2024

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
My room was nice. Price for my 2night stay was nice so I didn't expect luxury. Hair dryer didn't work and there were alot of tools and repairs in the hallway. But we were there for swimming and waterslide and my granddaughters enjoyed both to the fullest. I will return.
Stayed 2 nights in Jan 2024

6/10 Okay

ron

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Staff & service
Lady at front desk thought spending time with here friend on phone was more important than taking care of my needs
Stayed 1 night in Jan 2024

2/10 Terrible

Lori

Traveled with family
Disliked: Amenities, property conditions & facilities
The staff were very friendly and helpful. The room was clean but did not heat very well in the cold temps. The hallway was freezing cold and constantly filled with smoke. Talked to staff about rooms around being loud and fighting in the night as well as smoking indoors. I was informed that they had squatters in the surrounding rooms that they could not evict. The wing with the breakfast bar was warm and clean. The hotel only had a few others staying so I don’t know if my using this app to get a discount is why we were given the bad wing or what. I usually stay at the holiday inn but wanted the slide for my kid which was down anyways. I will never book here again.
Response from Frank Nolasco, General Manager on Jan 21, 2024
So sorry about the experience you had here. When the artic blast hits Sioux Falls, it hits us hard. On top of the heating issues we experienced, we had some water pipes break, as well as other businesses and schools in the area. Our maintenance team worked extensively throughout the night to get the water back up and running. As much as we try to control the no smoking in the rooms, as we do charge a 300.00 smoking fee, some are reluctant to follow the hotel policies. As for where you were placed, it's not based on prices but availability of rooms. If you have any questions, please feel free to call the hotel and ask for me.

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Service
We had to cancel due to weather and they didn't try to take the deposit or anything which is much more honest and kind than some of the large hotels. Such good people
Stayed 1 night in Jan 2024
Response from Frank Nolasco, General Manager on Jan 21, 2024
As being a traveler myself, sometime weather doesn't always want to accommodate us. We are more than happy to work with you with issues out of your control.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Heaters didn’t work, rooms were 45 degrees and was told there was nothing they could/would do.
Stayed 3 nights in Jan 2024

4/10 Poor

Brian

Disliked: Amenities
The property has really deteriorated. I booked for 2 nights. I couldn't stay the second night. I couldn't be refunded my money, I just cut my losses and left. And wouldn't suggest anyone, especially with a family to stay there. When the police followed me in and had to deal with a situation in the room next door, and outside my door. And it seemed to be a regular occurrence for the police. I had to leave. No heat in the lobby and halls. I left for part of the day, had to take everything with, afraid if housekeeping came, everything would disappear, but no sign of housekeeping. Would not recommend staying here.
Stayed 2 nights in Jan 2024
Response from Frank Nolasco, General Manager on Jan 21, 2024
Sorry you had a bad experience during the cold weather. When it gets 20 below and more below zero, the heating units have a difficult time keeping up with the cold. As for the police, when we have unruly guest, we do use their services to remove those guests so they will not be an issue to you and your family. As for my housekeeping staff, we have had no issues with prior guest with theft and am very proud of the work they do. AS for a refund for the second night you didn't stay, please call the hotel and ask for me and I will work with you to get that 2nd nifht back.

2/10 Terrible

Max

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Marc

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn't very clean, and poorly stocked. No toilet paper, and no hot water .
Stayed 2 nights in Jan 2024
Response from Frank Nolasco, General Manager on Jan 21, 2024
Thank you for review. I will work with my staff to make sure all rooms are stocked as they are supposed to be prior to a guest checking in.

8/10 Good

bryan

Stayed 1 night in Jan 2024

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
Old facility.
Pool and slide were great. Breakfast was very basic cereal toast bagels coffee etc. Building is in need of professional repair not handyman repair. I received a fraud alert from Discover the morning that I stayed there for a fuel depot in Texas. The only place I had used my card was to reserve my room. Maybe just a coincidence.
Stayed 1 night in Dec 2023

2/10 Terrible

Emily

Stayed 1 night in Dec 2023

6/10 Okay

Jessica

Liked: Room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Steven

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Jill

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very large group of kids and we enjoyed the pool and the slide VERY much. The pool water was warm and the pool area was very clean. You need a staff member to open the pool area for you which may be an inconvenience for some but with our group having 10 children in the hotel it gave me peace of mind that the older ones couldn't just run off and let themselves in unsupervised. The staff was very friendly and we had a great time!!
Stayed 1 night in Dec 2023

6/10 Okay

Rick

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
CLOSE TO AIRPORT AT A REASONABLE PRICE, Rooms need more updating, my room's door to bathroom was coming apart bottom of door was clear taped together. Staff was nice. Air conditioner was leaking so floor near unit was wet. I was not sure where water was coming from. I needed a lower price stay returning from a hunting trip. ps no staff after 10 pm.
Stayed 1 night in Dec 2023
Response from Frank Nolasco, General Manager on Dec 5, 2023
Thank you for your review. We are in the process of updating all the room in the upcoming months. I believe when you come back, you will see a vast difference in the rooms. All the other items have been noted and will be addresed.Thank you for staying with us and hope you had a good hunting trip.

4/10 Poor

Tom

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Easy convenience to highway. Heat did not have "auto" setting, BUT fan was needed to drown out people in the halls talking.
Stayed 1 night in Nov 2023
Response from Divine on Nov 20, 2023
Hello Tom.Thank you for taking the time to send us your feedback. Please be assured that we will strive to make improvements accordingly.

2/10 Terrible

Andrew

Business traveler
Disliked: Amenities
A Front desk Employee has dogs that bark all night and early morning.. if you call him, he pretends that he will find out who's dogs they are to stop them from barking, in hopes that you don't find out, they are in fact his dogs that bark all night and day.. DO NOT BOOK HERE. IF YOU HAVE ALREADY, CHANGE IT.. POOL HOT TUB AND BATHROOMS ARE DIRTY. NOT WORTH 1 STAR
Stayed 2 nights in Nov 2023
Response from Divine on Nov 15, 2023
Hello Andrew. So sorry to hear about your experience the the hotel. Our goal is always to provide excellent service and hotel experience, so we're disappointed that we didn't meet your expectations. Please be assured that we will strive to make improvements accordingly and are looking forward to hosting you again.

10/10 Excellent

Aubrey

Stayed 1 night in Nov 2023
Response from Frank Nolasco, General Manger on Dec 5, 2023
Glad you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Laurel Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay!
Stayed 1 night in Nov 2023
Response from Divine on Nov 13, 2023
Hello Laurel. Thank you for sending us your feedback. We really appreciate it. We're very happy to have been able to provide you with the best hotel experience. Please be assured that we strive to improve more and are looking forward to hosting you again.

4/10 Poor

Deborah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
Hotel itself is very old and run down
Stayed 1 night in Nov 2023
Response from Divine on Nov 13, 2023
Hello Deborah. Thank you for your honest feedback, we really appreciate it. Sorry that you had to deal with the ongoing constructions at the hotel, still, we're glad that you're still satisfied with your stay. We do aim to provide a 100% hotel experience so we're working on getting everything done soon. Please be assured that we will strive to make improvements accordingly and are looking forward to hosting you again.

8/10 Good

JoAnn

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Divine on Nov 13, 2023
Hello JoAnn. hank you for sending us your feedback. We're so glad we were able to host you at the hotel. We look forward to seeing you again in the future.

8/10 Good

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Stayed 1 night in Nov 2023
Response from Divine on Nov 13, 2023
Hello Melvin. We are very delighted to know that you enjoyed your stay with us. We look forward to hosting you again in the future.

4/10 Poor

Jennifer

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Divine on Nov 13, 2023
Hello Jennifer. Thank you for sending us a review. We will strive to improve more so we can better provide you with the best hotel experience in the future.

10/10 Excellent

Oscar

Stayed 1 night in Nov 2023
Response from Divine on Nov 8, 2023
Hello Oscar. Thank you for sending us your feedback. We're so glad we were able to host you at the hotel. We look forward to seeing you again in the future.

6/10 Okay

Sharon

Traveled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Divine on Nov 1, 2023
Hello Sharon. Thank you for sending us your feedback. We really appreciate it. We hope you had a comfortable stay. We're happy to be able to host you and we look forward to seeing you again in the future.

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again.
Staff was very nice and friendly. Rooms are nice, beds comfortable.
Stayed 1 night in Oct 2023
Response from Divine on Oct 30, 2023
Hello Leslie. Thank you for sending us your feedback. We really appreciate it. We're very happy to have been able to provide you with the best hotel experience. Please be assured that we have taken your feedback on board, and we will strive to improve more. We're happy to be able to host you and we look forward to seeing you again in the future.

4/10 Poor

kevin

Disliked: Property conditions & facilities
Weekend end get away
Inch of snow on ground 26 above no heat just blew cool air only 2 lights worked out 3 had to unscrew 1 bulb to shut off ,only door locked was at night was the one for the front check in otherwise other ones were opened all night didn’t even have to use keycard
Stayed 1 night in Oct 2023
Response from Divine on Oct 30, 2023
Hello Kevin. So sorry to learn about your experience. We appreciate you bringing this to our attention. Please be assured that we have taken your feedback on board to make sure they are addressed so as not to happen again in the future. We will strive to make improvements accordingly.

8/10 Good

Karen

Stayed 1 night in Oct 2023
Response from Divine on Oct 30, 2023
Hello Karen. Thank you for sending us your feedback. We're so glad we were able to host at the hotel. We look forward to hosting you again in the future.

10/10 Excellent

Lester

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Divine on Oct 27, 2023
Hello Lester. Thank you for sending us your feedback. We're so glad we were able to host you at the hotel. We look forward to seeing you again in the future.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Really not great
Not great. Smelled of smoke, they didn’t have our room ready and had to walk into random rooms to find us one. Shower didn’t drain, lights didn’t work, not clean, holes in walls and ceiling. Pool slide didn’t work. Keys stopped working after first day. Watered down hand soap. Staff complaining loudly of not being paid. Smelled bad everywhere.
Stayed 2 nights in Oct 2023
Response from Divine on Oct 23, 2023
Hello. Thank you very much for taking the time to send us feedback and for sharing your experience at the hotel. We really appreciate you sending us your experience. Please be assured that we have taken your feedback on board and will strive to improve accordingly.

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Sioux Falls for a wedding. Hotel was convenient and cost was reasonable.
Stayed 1 night in Oct 2023
Response from Divine on Oct 19, 2023
Hello. Thank you for sending us your feedback. We're so glad we were able to host you along to such a special event. We look forward to seeing you again in the future.

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding stay
Room and staff was excellent.
Stayed 2 nights in Oct 2023
Response from Divine on Oct 19, 2023
Hello Joyce. Thank you for sending us your feedback. We really appreciate it. We're very happy to have been able to provide you with the best hotel experience. Please be assured the we have taken your feedback on board , and we will strive to improve more. We're happy to be able to host you and we look forward to seeing you again in the future.

6/10 Okay

Kelly Kennedy

Traveled with family
Liked: Staff & service, amenities
Nice stat. Average Cole breakfast. Quiet. Can hear animals bark when walking past rooms. Fan on our furnace didn’t work. Beds were pretty decent for price.
Stayed 1 night in Oct 2023
Response from Divine on Oct 16, 2023
Hello Kelly. Thank you very much for taking the time to send us feedback and for sharing your experience at the hotel. We really appreciate you sending us your experience. Please be assured that we have taken your feedback on board and will strive to improve accordingly.

8/10 Good

Corlyen

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Was very clean. Friendly staff. Not happy with their breakfast. Didn't offer any thing hot was all cold food.
Stayed 1 night in Oct 2023
Response from Divine on Oct 12, 2023
Hello Corlyen. Thank you for bringing this to our attention and for taking the time to send us your feedback. Please be assured that we have taken your feedback on board and we will make sure to address the matter. We hope to host you again in the future. Have a wonderful day!

4/10 Poor

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled so bad had to change rooms, beer cans everywhere, can’t get into the pool without staff. Gross!
Stayed 1 night in Oct 2023
Response from Divine on Oct 9, 2023
Hello Misty. So sorry to learn about your experience. We appreciate you bringing this to our attention. We do aim to provide a 100% hotel experience, so please be assured that we will strive to make improvements accordingly and hope to be able to host you again.