Ratings based on 45 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Personal Eventby williamfrom Birmingham, Alabama
Excellent getaway, people were extraordinaryPosted Oct 31, 2014 on Hotels.com
Whale watching trip that was spectualar
for Everyoneby A verified traveler
Stay here every time I'm in SitkaPosted Oct 27, 2014
Nice clean hotel with friendly staff. Food is great in the restaurant. On site gift and convenience store. Great downtown location
for Business Travelersby A verified traveler
Need some customer service improvementPosted Oct 17, 2014 on Hotels.com
I left after one night, although my reservation was for two nights. My bed was very uncomfortable. In the morning, after having a terrible night, I asked about moving to another room. The front desk clerk said all the beds were the same. I mentioned it was my third visit since February and I was sure I had slept in a more comfortable bed during my previous two stays. She would not offer another room. It was October, and the hotel was not busy. There were other rooms. At one point she said, You've booked through Hotels.com so there is nothing we can do for you. I left anyway, and booked a room at a B & B. What made me the most angry was, as I was checking out, I repeated that I had stayed there two other times since February. The front desk clerk was talking to her supervisor, who was seated in another room. Her supervisor should have come out, apologized, and asked what they could do to fix the situation. Seriously, just offer me another room. It's called customer service. The bar and restaurant staff, as well as the shuttle driver are very helpful and customer service oriented.
for Business Travelersby Brent
Posted Oct 8, 2014 on Hotels.com
Recommendedby cwalkerfrom USA
Good choice.Posted Sep 24, 2014 on Hotels.com
There is not a lot of hotels to choose from in Sitka and this seems to be the best of breed. The rooms are functional and clean. The dinning was above my expectations, the Halibut cheeks with a white wine/cream reduction was excellent and my lunch, a Salmon BLT was a home run. Glad I stayed and certainly glad I dined.
for Overnight Stay Before Destinationby Vfrom Oregon
Good location for downtownPosted Aug 26, 2014 on Hotels.com
Room clean and comfortable if basic.
for Overnight Stay Before Destinationby Michaelfrom San Francisco
Good average hotel.Posted Aug 25, 2014 on Hotels.com
Hotel was clean and generally OK. Room was over-heated, even though we turned the heating off altogether. Front desk staff were friendly, helpful. Location is close to center of Sitka (which is a tiny town).
for Business Travelersby Timfrom Anchorage
Sitka westmarkPosted Aug 14, 2014 on Hotels.com
No rooms were ready an hour before checkin at 2pm or at check in time at 3pm. Check in was really slow. Rooms were really hot. No late checkout...restaurant was empty. Laundry room closes early and opens late not to disturb other rooms. Decent place but not for high priced hotel.
for Everyoneby 山本
Non descript hotelPosted Jun 2, 2014
Cons: Non descript and not good value for money
The hotel was clean but had very little character.
for Familiesby A verified traveler
Posted May 26, 2014 on Hotels.com
Sitka is a remarkable little town and the westmark is a great place to stay!