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Dear DaianeThank you so much for taking the time to rate us.Do hope that you might return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive
Dear GrzehorzThank you for your feedback us and looks like your stay was a good one - all those lovely stars!We will look forward to welcoming you backWith kind regards and our best wishesMaggieGuest Services Executive
Dear LukeThank you so much for taking the time to rate us. Very sorry indeed to hear that you felt our cleanliness let us down, I have forwarded your feedback on to our Head Housekeeper who will take it extremely seriously I assure you - sorry too that I am unable to identify your room or date of stay to enable us to be more specific.I do hope that you will return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive
The hotel is very old, clean enough but the evening meal & breakfast offering is limited.
Steven
Stayed 2 nights in Mar 2024
Response from maggie on Mar 25, 2024
Dear StevenThank you so much for your review. Please accept our apologies that you were not impressed with our food offering. I have forwarded your comments on to our Head Chef for his urgent attention and hope that we might have the chance to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Good
JASVINDER
Mar 22, 2024
JASVINDER
Stayed 1 night in Mar 2024
Response from maggie on Apr 12, 2024
Dear JasvinderThank you so much for taking the time to rate us.Do hope that you might return, you will be very welcome indeedWith kind regards and our best wishesMaggieGuest Services Executive
Dear LewisThank you so much for your review. I hope that we might have the chance to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
2/10 Terrible
Katherine
Mar 19, 2024
Katherine
Stayed 1 night in Mar 2024
Response from maggie on Apr 9, 2024
Dear KatherineThank you for your rating, very sorry to note that one star and regret that your stay does not appear to have been a happy one on this occasion.I do hope that we might have the opportunity to welcome you back, please let me know should that be the case.With kind regards and our very best wishesMaggieGuest Services Executive
10/10 Excellent
PAUL, Windsor
Mar 15, 2024
PAUL
Stayed 1 night in Mar 2024
Response from maggie on Mar 18, 2024
Dear PaulThank you so much for that great 5 star rating.We will all look forward to your return, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive
Very awkward access for parking. Damaged my camper can roof due to poor height signage. Initial height restriction does not match internal structure of car park. And external overflow car park is jot well signed and looks like it is just for commercial vehicles. Reception was helpful but this will not compensate for cost of repair.
Anthony
Stayed 1 night in Mar 2024
Response from maggie on Mar 18, 2024
Dear AnthonyThank you so much for your feedback but I was so sorry to hear that your camper van was damaged. There is a nudge bar at the entrance to the car park clearly stressing the height clearance throughout the car park, I am so sorry if you did not notice it, there are several other references also - I was pleased to hear that my colleagues were helpful but of course you are right, it does not help with the cost of repair.We will all look forward to your return - please let me know should this be the case, you will be very welcome indeed.With kind regardsMaggieGuest Services Executive
Truly a gem in Slough, amazing service, quality and super helpful staff.
Shahidul
Stayed 1 night in Mar 2024
Response from maggie on Mar 13, 2024
Dear ShahidulThank you so much for all those lovely stars and your kind and positive review which hopefully means that you will come back and stay with us again, you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive
Dear RogerThank you so much for your rating.I do hope that you will come and stay with us again - you will be very welcome indeed.With kind regardsMaggieGuest Services Executive
4/10 Poor
Mark
Traveled with partner
Feb 24, 2024
Liked: Cleanliness
The lifts were out of order for first couple of days. When booking no one bothered to tell us this. Car parking is £10 a day and car park is very tight to manoeuvre in. Again when booking these facts were not highly visible. Hotel is looking dated now.
Mark
Stayed 5 nights in Feb 2024
Response from maggie on Feb 26, 2024
Dear MarkThank you for your feedback. We have been undergoing a refurbishment of our lifts, cabins and switchgear for the last few weeks, one lift at a time. Just when we were to be handed back the first lift, the second one broke down, we had no warning whatsoever and managed the situation as well as possible, escorting guests up and down using our service lift when needed. I am so sorry that you were affected, all is fixed now happily and our new lift looks amazing - too late for you I know.I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
Dear JeffThank you for your feedback. I do hope that we will have the opportunity to welcome you backWith kind regards and our very best wishesMaggieGuest Services Executive
8/10 Good
Abdullah
Jan 29, 2024
Abdullah
Stayed 27 nights in Dec 2023
Response from maggie on Jan 30, 2024
Dear AbdullahThank you for your feedback. I do hope that you might return, you will be very welcome.With kind regards and our best wishesMaggieGuest Services Executive
The hotel was perfectly situated close to the motor way and close to Windsor .We were greeted by two very friendly receptionist that booked us in to our room .The suite was very clean with plenty of space. We found all the staff very professional and friendly thought our stay . Will defiantly recommend this hotel
Paul
Stayed 2 nights in Jan 2024
Response from maggie on Jan 23, 2024
Dear PaulThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Good
Trevor
Jan 17, 2024
Trevor
Stayed 1 night in Jan 2024
Response from maggie on Jan 23, 2024
Dear TrevorThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
Dear TravellerThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Good
Richard
Jan 13, 2024
Richard
Stayed 1 night in Jan 2024
Response from maggie on Jan 23, 2024
Dear RichardThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Robert
Jan 12, 2024
Robert
Stayed 4 nights in Jan 2024
Response from maggie on Jan 23, 2024
Dear RobertThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Good
Susan
Traveled with partner
Jan 12, 2024
It was nice. Undergoing some needed maintenance. Bar restaurant area were cold. I don’t like to eat in a coat. But rooms were warm and though it needs some updating they appear to be working on that. I would stay again. Staff were excellent
Susan
Stayed 6 nights in Jan 2024
Response from maggie on Jan 23, 2024
Dear SusanThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
6/10 Okay
Michael
Jan 11, 2024
Michael
Stayed 2 nights in Jan 2024
Response from maggie on Jan 23, 2024
Dear MichaelThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
Had to pay for using leisure facilities and also for parking. Restaurant was not open in the evening.
I think there must have been bed bugs in the bed. My husband woke up with bites ☹️
Olive
Stayed 2 nights in Jan 2024
Response from maggie on Jan 9, 2024
Dear OliveThank you for your feedback - so sorry to hear that your husband woke up with bites which I sincerely hope you reported to us so that we could immediately take your room off the inventory and have our pest control contractors check straight away. We take any such allegation really seriously as I am sure any hotel would.I do hope that you will come back and stay with us again - you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Good
Dawn
Jan 3, 2024
Dawn
Stayed 1 night in Jan 2024
8/10 Good
Sanjiv
Jan 2, 2024
Liked: Property conditions & facilities
Sanjiv
Stayed 3 nights in Dec 2023
Response from maggie on Feb 8, 2024
Dear SanjivThank you so much for your feedback I do hope that we will have the opportunity to welcome you backWith kind regards and our best wishesMaggieGuest Services Executive
Dear FahadThank you for your feedback. I do hope that you might return, you will be very welcomeWith kind regards and our best wishesMaggieGuest Services Executive
Dear JasThank you so much for your feedback - so sorry to see your one star rating, please accept our apologies for any issuesI do hope that we will have the opportunity to welcome you backWith kind regards and our best wishesMaggieGuest Services Executive
8/10 Good
caydyn
Dec 30, 2023
Liked: Cleanliness, staff & service, amenities
The renovations being done above the room were incredibly loud and sounded like someone was drilling in my room
caydyn
Stayed 2 nights in Dec 2023
Response from maggie on Jan 9, 2024
Dear CaydynThank you for your feedback - so sorry to hear that you were disturbed by the contractors as we replace one of our lift cabins and workingsI do hope that you will come back and stay with us again - you will be very welcome indeed.With kind regards and our best wishesMaggieGuest Services Executive
8/10 Good
Colin
Dec 28, 2023
Colin
Stayed 2 nights in Dec 2023
Response from maggie on Jan 24, 2024
Dear ColinThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive
I enjoy my stay very much. Everything was perfect.
Youssef
Stayed 5 nights in Dec 2023
Response from maggie on Feb 8, 2024
Dear YoussefThank you so much for your feedback I do hope that we will have the opportunity to welcome you backWith kind regards and our best wishesMaggieGuest Services Executive
10/10 Excellent
Saima
Dec 24, 2023
Saima
Stayed 1 night in Dec 2023
Response from maggie on Jan 24, 2024
Dear SaimaThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive
10/10 Excellent
Paul
Dec 23, 2023
Paul
Stayed 1 night in Dec 2023
Response from maggie on Jan 23, 2024
Dear PaulThank you for your kind feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggieGuest Services Executive
2/10 Terrible
James
Dec 21, 2023
James
Stayed 2 nights in Dec 2023
Response from maggie on Jan 24, 2024
Dear JamesThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive
6/10 Okay
Magnus
Dec 20, 2023
Magnus
Stayed 3 nights in Dec 2023
Response from maggie on Jan 24, 2024
Dear MagnusThank you for your feedback Do hope that we will have the opportunity to welcome you backWith kind regardsMaggieGuest Services Executive
6/10 Okay
Ross
Business traveler
Dec 19, 2023
Disliked: Staff & service
Extra charges
Hotel is okay but you have to pay for the gym (£6) and parking (£10). Neither charges are shown anywhere until after the booking is made. Playlist in the bar was constant Christmas ballads which made for a strange atmosphere.
Ross
Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear RossThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive
10/10 Excellent
Islam
Dec 18, 2023
Islam
Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear IslamThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive
10/10 Excellent
John
Dec 18, 2023
John
Stayed 5 nights in Dec 2023
Response from maggie on Dec 20, 2023
Dear JohnThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive
8/10 Good
Irene
Dec 15, 2023
Liked: Staff & service
The hotel is conveniently situated close to Heathrow Airport , comfortable with courteous and attentive staff. I would recommend staying here especially if you’re traveling
Irene
Stayed 1 night in Dec 2023
Response from maggie on Dec 20, 2023
Dear IreneThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive
Dear CortlandThank you for your feedback. I do hope that we will have the opportunity to welcome you back and in the meantime, seasons greetings from all of us here at the Copthorne.Kind regardsMaggieCustomer Services Executive
4/10 Poor
Robert
Dec 12, 2023
Robert
Stayed 1 night in Dec 2023
Response from maggie on Dec 14, 2023
Dear RobertThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggie Guest Services Executive
10/10 Excellent
Joanne
Dec 10, 2023
Joanne
Stayed 1 night in Dec 2023
Response from maggie on Dec 14, 2023
Dear JoanneThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggie Guest Services Executive
Dear IanThank you so much for your feedback. I do hope that you will come back and stay with us again, you will be very welcome.With kind regardsMaggieGuest Services Executive
4/10 Poor
S.
Dec 7, 2023
S.
Stayed 3 nights in Dec 2023
Response from maggie on Dec 14, 2023
Dear SThank you for your feedback. I do hope that we will have the opportunity to welcome you back.With kind regards and our best wishesMaggie Guest Services Executive
Dear DanielThank you so much for your feedback. I do hope that you will come back and stay with us again, you will be very welcome.With kind regardsMaggieGuest Services Executive
Disappointed bar and restaurant shut early even to residents, although they did serve us one drink even though they had cashed up. Room very nice and well appointed, clean.
anthony
Stayed 1 night in Dec 2023
Response from maggie on Dec 7, 2023
Dear AnthonyThank you for your feedback - I do hope that we might have the opportunity to welcome you back.With kind regards and our very best wishesMaggieGuest Services Executive
Dear LionelThank you so much for your feedback. I do hope that you will return, you will be very welcome indeed.With kindest regardsMaggieGuest Services Executive
8/10 Good
Mike
Dec 3, 2023
Mike
Stayed 2 nights in Dec 2023
Response from maggie on Dec 5, 2023
Dear MikeThank you for your feedback.I do hope that you might come and stay with us again - you will be very welcome indeed.With kind regardsMaggieGuest Services Executive
10/10 Excellent
Shalabh
Business traveler
Nov 30, 2023
Shalabh
Stayed 1 night in Nov 2023
Response from maggie on Dec 5, 2023
Dear ShalabhThank you so much for your feedback. I do hope that you will return, you will be very welcome indeed.With kindest regardsMaggieGuest Services Executive