Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Philadelphia pa.

Needs some improvement

Posted Apr 4, 2015
Pros: location
Cons: A little cleaning and some minor room inspections would help
Location: Nashville is very close 20 miles, and Chattanooga is relatively close 120 miles
I registered at the front desk, got on the elevator (musky odor). The door to my room only opened halfway it was dragging on the carpet, I mentioned this to the front deck on my way out Monday evening after checking in, the clerk said "I will make a note of that". I was out every day from 7:00am to 9:00pm, when I checked out Friday morning....still dragging The room was ok, the bathroom had no exhaust fan and had an odor in the shower. The breakfast was good the 2 days I ate there, the staff could use some people skills
Comment from Hotel Management
Apr 7, 2015 by John , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I would like to thank you for your comments as we do appreciate both constructive and positive comments to help us become a better hotel. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Thanks again and we hope you stay with us the next time you are in town. Botched out service is not we follow. We strive for satisfaction to our guest and therefore we appreciate your constructive comments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Desk Guest Service Director Comfort Suites, Smyrna,Tn
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Nice comfortable hotel for a conference

Posted Mar 14, 2015
Pros: Clean, good price for the quality
Cons: Just a slight upgrade in the breakfast items.What is offered is adequate though.
Location: Great barbecue place called Jim n Nicks just down the road. They have a peach ice tea to die for.
Clean, Comfortable, Convenient We found some great food and convenient shopping nearby.
3 out of 5
by A verified travelerfrom Michigan

hotel was ok

Posted Mar 2, 2015
Beds were made terribly. Blankets had holes in them. Hardly no Channels on TV. Rooms had a bad echo. Bathrooms were nice though. For a new hotel, just a little disappointed
5 out of 5
Recommended
for Business Travelers
by Gregory Beckham

This traveler left a rating score only Posted Feb 2, 2015 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by Kevin

This traveler left a rating score only Posted Feb 1, 2015 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nebraska

Nice hotel, newer, good location

Posted Feb 1, 2015
Very nice, newer hotel. Lots of restaurant choices withing 3 minutes and the neighborhood seemed safe. Beds were comfortable. We were traveling from Nebraska down to Georgia and stopped here for one night. They also have a nice pool that we used.
Comment from Hotel Management
Mar 6, 2015 by Sales Director, Hotel Management
perfect. See you soon
5 out of 5
Recommended
for Couples
by Keofrom Lavergne tn

Nice

Posted Jan 26, 2015 on Hotels.com
It's was nice
Comment from Hotel Management
Jan 28, 2015 by comfort suites sales, Hotel Management
Thanks for staying with us. WE are glad that you enjoyed your stay
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville, TN

Great Experience!

Posted Jan 12, 2015
Pros: The cleanliness, pool and breakfast.
Cons: The mattresses were a bit hard and uncomfortable.
Location: The hotel is next door to Crackel Barrel and right down the street from other great restaurants and shopping areas. It is also easy to find.
I really enjoyed my stay at Comfort Suites. The pool was nice and clean. The room was clean but the beds (mattress) were a bit hard. The breakfast was awesome (hot items on the menu)! Overall the hotel was beautiful and I will definitely stay here again!
Comment from Hotel Management
Jan 14, 2015 by Sales Director, Hotel Management
Thanks for staying with us. WE are glad that you enjoyed our hot tub and the pool. We are also glad that you enjoyed our hot breakfast. In reference to the new bedding, it is per choice hotel standards. Recently we changed all of our beds.
4 out of 5
Recommended
for Couples
by A verified traveler

Left a little hungry!

Posted Jan 12, 2015 on Hotels.com
hotel was fine but breakfast was not so great. Good had been sitting for a while and was lacking good taste.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, Nice

Posted Jan 6, 2015
The hotel was perfect for what we needed - a last minute stay off the highway but still great quality. The rooms were clean, the staff was quick for check in and needs, and the beds were comfy. I would definitely recommend this hotel for the price and location.
Comment from Hotel Management
Jan 7, 2015 by Sales Director, Hotel Management
thanks for your positive review. See you soon.