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Reviews of Smyrna Nashville Fairfield Inn & Suites by Marriott

2.5 out of 5
Smyrna Nashville Fairfield Inn & Suites by Marriott
810 Expo Dr, Smyrna, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 125 out of 279 reviews" "
Rating 8 - Good. 87 out of 279 reviews" "
Rating 6 - Okay. 32 out of 279 reviews" "
Rating 4 - Poor. 24 out of 279 reviews" "
Rating 2 - Terrible. 11 out of 279 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Stayed 3 nights in Mar 2024

10/10 Excellent

Daija

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel very quiet
Stayed 2 nights in Feb 2024

6/10 Okay

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a smell. At first it seemed like a clean smell, but later it kinda burned my nose. It could have been the pool. The hot tub was out of service. The room was clean and beds were comfortable
Stayed 1 night in Mar 2024

2/10 Terrible

Damon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Maxwell

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was good and the room was nice. One of the outlets didn't work, but it wasn't a problem. Hot tub was out of order which was a disappointment and would have liked to know upon check in as that was a big plus in booking. Hopefully it will be in operation upon future stays. Enjoyable and comfortable stay overall.
Stayed 1 night in Feb 2024

10/10 Excellent

Vinson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

JD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, relaxing, clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Goretti, Lowell

Liked: Cleanliness
Stayed 4 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing and Dirty
The Hotel is run down, the room was very dusty, lamp shade cracked, chargers not functional, and had mold on the bathroom ceiling. We had to wait at least 10 mins for someone to check us in. I would not recommend this hotel. Disappointing for a Fairfield which are usually great when traveling.
Stayed 1 night in Dec 2023

10/10 Excellent

Demaio

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Melissa

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Kathy

Liked: Staff & service
Rooms were average but carpet looked old and the hallway had musty odor. I think property was clean but needs an update in rooms.
Stayed 1 night in Sep 2023

10/10 Excellent

Trey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Vanessa

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Meeka

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I paid for a room that had alcoholic beverages still under the table as well as empty containers and also the jacuzzi tub had been siliconed around the water valve so water was going everywhere
Stayed 1 night in May 2023

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Dylan on Jun 4, 2023
Dear Jim,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

April

Stayed 1 night in Apr 2023

10/10 Excellent

William

Stayed 2 nights in Apr 2023

4/10 Poor

Marc

Traveled with family
Disliked: Cleanliness
Convenience of location Bath room, particularly the shower was not clean
Stayed 1 night in Apr 2023

10/10 Excellent

Blake

Stayed 1 night in Apr 2023
Response from dylan on Jun 4, 2023
Dear Blake,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Ronald

Business traveler
Disliked: Staff & service
Stay away
First hot tub was broken the only reason I stayed there . Then the upstairs room started in Friday night banging called the front desk it went on from 9pm till midnight front desk did nothing. Saturday banging again started front desk said they would move me . I’m checked in Monday to Monday why should I have to move . Horrible place I’m in town 1 a month for work will never stay there again .
Stayed 7 nights in Mar 2023

10/10 Excellent

Cicely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Sondra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very clean! Shower was great, bed comfortable and nice breakfast! Very friendly staff.
Stayed 1 night in Feb 2023

10/10 Excellent

Alicia

Stayed 1 night in Jan 2023

8/10 Good

Christie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was good, the staff was great. The only complaints were the jacuzzi not having working jets and the room next to us smoked the entire stay which made our room smell like smoke the entire time.

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Clean and very comfortable bed
Stayed 2 nights in Dec 2022

8/10 Good

Joe, Linden

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, comfortable and quiet.

10/10 Excellent

Mark

Stayed 3 nights in Dec 2022

10/10 Excellent

Christopher, Savannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The attitudes of all staff is high above and beyond the charts!
Stayed 1 night in Oct 2022

10/10 Excellent

Jose, Ithaca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find and the place was great to stay. Loved getting to the pool. Though the hot tub has some jets that dont work. The pool was just the right temperature.
Stayed 1 night in Jul 2022

4/10 Poor

Patricia

Traveled with partner
Disliked: Cleanliness
For paying over $400.00 a night I would have expected some cleaning of our room/bathroom. We came back from being out all day and found that it hadn't been serviced at all. I think COVID precautions are being used to eliminate any guest services. The young woman at the front desk was pleasant and went out of her way to get me a few washcloths.
Stayed 2 nights in Jun 2022
Response from Dylan on Jun 30, 2022
Dear Patricia, Thank you for taking the time to let us know about your experience while staying with us. Your experience with us is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Dylan Blackwell General Manager Fairfield by Marriott dylan.blackwell@marriott.com 6152238877

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fromt office staff was very prompt and friendly.
Stayed 1 night in Jun 2022
Response from Dylan on Jun 30, 2022
John, Thank you for your feedback. It has been shared with the hotel team to recognize the guest service we provided. Thank you again for staying with us. Dylan Blackwell General Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Yuk
Very disappointing. Lobby clean and lovely. Room…no top sheet on bed. Just a bottom bedsheet and a duvet cover and lightweight spread. Bathroom needs a total redo especially tub. Furniture dusty, especially upholstered sofa. Breakfast was all in plastic bags. Yuk. Crabby people at checkout in morning.
Stayed 1 night in Apr 2022

8/10 Good

Hau

Stayed 3 nights in Apr 2022

10/10 Excellent

Ashley

Traveled with family
Liked: Staff & service
Decent
Very convenient location, staff is very friendly but the rooms could use some improvements, especially for the price.
Stayed 1 night in Apr 2022

10/10 Excellent

David

Stayed 1 night in Apr 2022

10/10 Excellent

Cari

Stayed 1 night in Mar 2022

4/10 Poor

Nichole, Litchfield

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The rooms needs to be more “deep” clean!!!
Stayed 2 nights in Mar 2022

4/10 Poor

Annlyn, Gansevoort

Business traveler
Disliked: Cleanliness, amenities
It was easy to find. There was hair that was not mine in the shower. The tub was full of standing water when I finished my shower. They didn't clean the towel racks. The batteries were dead in the remote, the pool was cold and very small. There were no towels in the pool area. They put me in a room right next to the fitness center, which was still in use after 10 pm. I was very disappointed by the facility based on the price. I could have stayed at a Hilton for $10 more.
Stayed 1 night in Feb 2022

8/10 Good

jessica

Stayed 2 nights in Jan 2022

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

James A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trucks everywhere, hotel was located at the rear of a truck depot
Stayed 1 night in Dec 2021

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2021

6/10 Okay

Eric

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Maybe pass
I would most likely not atay again. Updates are requured, and the locqtion is not ideal.
Stayed 2 nights in Oct 2021

8/10 Good

SHARON

Stayed 1 night in Aug 2021