Aerial view

Reviews of Hotel Ambassador

3 out of 5
Hotel Ambassador
Niklaus-Konrad-Strasse 21, Solothurn, SO

Reviews

8.4

Very Good

Rating 10 - Excellent. 66 out of 186 reviews" "
Rating 8 - Good. 88 out of 186 reviews" "
Rating 6 - Okay. 24 out of 186 reviews" "
Rating 4 - Poor. 4 out of 186 reviews" "
Rating 2 - Terrible. 4 out of 186 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Walter on Dec 17, 2023
Dear Andrew thank you very much for your stay and your supper feed back. It's always a big motivation to give our best for our guest. Hope to see you soon. Best regards

10/10 Excellent

Marek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ambassador in Solothurn has a small town charm and great location on a quiet street only 3 min. walking distance from the railway station. It is also conveniently near the river and bridges that lead you into the historic old town.
Stayed 4 nights in Sep 2023
Response from Daniela on Sep 12, 2023
Thank you for your feedback and we are pleased that you enjoyed your stay at our hotel!

2/10 Terrible

Sinead

Stayed 1 night in May 2023
Response from Walter on May 18, 2023
Leider gibt es Gäste die keinerlei Anstand haben und uns das Leben schwer machen und dann noch so eine schlechte Bewertung abgeben. Traurig

8/10 Good

Javier

Stayed 2 nights in Apr 2023
Response from Walter on May 18, 2023
Werter Javier Herzlichen Dank für Ihren Besuch und Ihre Bewertung. Wir freuen uns Sie bald wieder begrüssen zu können. Sonnige Grüsse Ihr Hotel Ambassador

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The hotel was very clean. The staff was extremely nice & welcoming. The check-in kiosk outside the entrance was hard to navigate, but luckily the employere was nice & opened the door for us. There is a separate key for the room & the hotel entrance. All keys are on display for all rooms & you have to insert one key to get the other (you only get 1 key at a time.. either room or hotel door). They should update to a card system like most other hotels. Other than that, I highly recommend this hotel & Solothurn has a lot to offer.
Stayed 2 nights in Jan 2023
Response from Daniela on Jan 31, 2023
Dear CharlieThank you for your feedback and we are happy that you had a nice stay at our hotel and in Solothurn. We would be pleased to welcome you againt!

6/10 Okay

Jorge

Business traveler
Liked: Cleanliness
No too bad
No Parking place, no good service, rooms look a bit good, the hotel is ok for quick stay
Stayed 4 nights in Sep 2022
Response from Walter on Sep 12, 2022
For parking we always find a solution, there is a huge public parking house just a cuple of minutes away when ours are all taken. There are also public ones around the hotel free of charge in the night hours. Best regards

6/10 Okay

Elena

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very friendly but super noisy
I couldn't sleep well: 1) the curtains were not dark/thick enough, so at 5.50 the first sun light came into the room waking me up; 2) and to make it worse, every time someone used the bathroom or the shower or the sink (not sure which one it was) in another room you heard the water going down the pipelines quite loudly, so quite a bad night. The owner was super nice and friendly.
Stayed 1 night in Jul 2022
Response from Walter on Jul 23, 2022
Dear Helene I am very sorry to hear that. We don't have otherwise such remarks. Next time we give you a room with a roller shutter. Best greetings from Solothurn your Hotel Ambassdor

10/10 Excellent

kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Walter on Jul 23, 2022
Dear Kenneth Thank you very much for your supper feed back! We love to hear that you liked your stay with us so well. It's a big motivation for us to give always our best. Sonny greetings Your Hotel Ambassador

8/10 Good

Timothy, Memphis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice niche hotel. No A/C. Did not care for the login machine on the outside to get your key; I would rather meet directly with the person at the front desk. For after hours help, this would be fine but not just to replace the person at the front desk.
Stayed 1 night in May 2022
Response from Walter on May 20, 2022
Dear Timothy thank you for your stay and your feed back. As a historic building we can't make A/C it's not alowed to safe energie. Of cours we have reception staff, but after the opening ours of the reception we have a very easy to use self check In maschine. And our phone is always occuped in case of problems. Hope to see you next time. Best regards

4/10 Poor

David

Stayed 2 nights in Mar 2022
Response from Daniela on Apr 1, 2022
Lieber David Vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie mit Ihrem Aufenthalt nicht so zufrieden waren. Bitte lassen Sie uns doch wissen, was nicht in Ordnung war, damit wir entsprechende Verbesserungen vornehmen können. Freundliche Grüsse aus dem Hotel Ambassador

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Very convenient location close to the train station
Stayed 1 night in Jan 2022
Response from Daniela on Jan 20, 2022
Thank you for your feedback and we are pleased that you have enjoyed your stay at our hotel. Best regards from the Hotel Ambassador

8/10 Good

Andrea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Walter on Dec 20, 2021
Herzlichen Dank für Ihr positives Feedback. Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat!

6/10 Okay

IVAN

Business traveler
Stayed 4 nights in Sep 2021
Response from Walter on Oct 2, 2021
Werter Ivan Besten Dank für den Besuch. 6 von 10 Punkten ist für uns ein ungenügend und gerne hätten wir anlässlich eines persönlichen Gesprächs erfahren was wir verbessern können. Vielleicht das nächste Mal? Freundliche Grüsse Ihr Hotel Ambassador

8/10 Good

a

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021
Response from Walter on Jun 8, 2021
Guten Tag Herzlichen Dank für Ihren Besuch und Ihrer positiven Bewertung. Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat. Herzliche Grüsse Ihr Hotel Ambassador

8/10 Good

Tom

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2021
Response from walter on Feb 15, 2021
Herzlichen Dank für Ihren Besuch und Ihrem Feed back. Gerne wieder einmal. Ihr Hotel Ambassador

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, old style hotel
An old style and charming hotel with friendly staff. This may not be your cup of tea if you need all the modern conveniences but it served me well for my one night stay on a business trip.
Stayed 1 night in Jan 2020
Response from Daniela on Jan 27, 2020
Dear Robert Thank you for your feedback and we are pleased that you enjoyed your stay at our hotel. See you another time and best regards, Hotel Ambassador.

10/10 Excellent

Albrecht

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Daniela on Dec 4, 2019
Lieber Albrecht Herzlichen Dank für das tolle Feedback! Wir freuen uns sehr, dass es Ihnen bei uns so gut gefallen hat. Bis zum nächsten Mal und freundliche Grüsse aus dem Hotel Ambassador

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Daniela on Nov 21, 2019
Lieber Kurt Herzlichen Dankfür das tolle Feedback! Es freut uns sehr, dass es Ihnen bei uns so gut gefallen hat. Bis zum nächsten Mal und freundliche Grüsse aus dem Hotel Ambassador

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Daniela on Oct 1, 2019
Dear Kenneth Thank you for your great feedback! We would be pleased to welcome you another time at our hotel. Best regards from the Hotel Ambassador

10/10 Excellent

GEOFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Further from Bern than we thought but so pleased we found it, the staff were so helpful and friendly. The room looked newly decorated, bathroom satisfactory and beds really comfortable. Breakfast was the best continental we’d had, loads of cereal choice plus some homemade. Boiled eggs had been dyed bright colours, would stay again.Didnt see much of town had a struggle to get something to eat as it was Sunday
Stayed 1 night in Sep 2019
Response from Daniela on Sep 3, 2019
Dear Geoffrey Thank you for this wonderfull feedback and we are pleased that you have enjoyed your stay at our hotel. It would be nice to welcome you again and we remain with best regards from the Hotel Ambassador

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Daniela on Aug 25, 2019
Herzlichen Dank für Ihr tolles Feedback und es freut uns, dass es Ihnen bei uns gefallen hat. Freundliche Grüsse aus dem Hotel Ambassador

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and courteous. The hotel was situated very near the transport hubs. The hotel had a quiet atmosphere.
Stayed 9 nights in Jun 2019
Response from TinaB. on Jul 2, 2019
Thank you very much for your superb rating. We are glad that you enjoyed your stay at the Ambassador and look forward to welcoming you again in Solothurn. Your Team Ambassador

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel!
The staff is lovely and very helpful while the hotel is very conveniently located to the main train station and the old town. It is near to the main roads but the noise is surprisingly low, especially later in the evening as the road noise drops considerably. the bed was not the most comfortable but not bad and most importantly it is clean with a great staff. I would certainly stay here again for business or pleasure.
Stayed 2 nights in May 2019
Response from Daniela on Jun 4, 2019
Dear Andrew Thank you so much for this great feedback! We are pleased that you have enjoyed your stay and we are looking forward to welcome you another time. Greetings from the Hotel Ambassador

8/10 Good

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from walter on May 19, 2019
Dear Anton thank you for your kind review it was a pleasure to have you with us. Hoppe to see you soon. Best regards Your Hotel Ambassador

10/10 Excellent

Tomás

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great stay at this hotel and what friendly staff. Would recommend this for a stay 100%. Breakfast is good, rooms well maintained.
Stayed 4 nights in Aug 2018
Response from Tina B. on Aug 28, 2018
Dear Tomás Thank you very much for your very positiv rating. It was a pleasure to have you as a guest and we look forward to welcoming you again soon. You Amabassador Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and lovely staff
Response from Walter on May 1, 2018
Dear James Thank you very much for your kind feed back ! It was our pleasure to have you with us! Best regards your Hotel Ambassador

8/10 Good

pharmacist, fl

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, nice boutique hotel
The hotel itself is nice and cozy. The free breakfast was simple and tasty. But the best part of my stay was the hotel staff. Absolutely amazing!!

4/10 Poor

Daniel, Bern, CH

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Ambassador - Not a 4 star hotel at all
Well, I'd like to start with the only good thing about this hotel - the service. The staff is very nice and helpful and this was my only ray of light. The four star ranking is simply a lie - the hotel is definetly not ranked that high, there're no facilities, the rooms are small and poor and there is no lobby. The "Free Parking" is also not true - there're only 2 parking spaces that belong to the hotel and they're occupied by the staff, moreover, the closest parking isn't free and a 10 min. walk from the hotel. Due to the fact that the hotel is close to the Train Station - it is very noisy during the nights due to the noisy tram and people. The promised breakfest is also VERY poor and you defintly should buy something on your way to work/travel. A the end - I WOULD NOT recommend this hotel, you can find a much better hotel for the same price.
Response from Walter on Jan 3, 2015
We are a 3* Hotel on a excellent location near the railway station and the traffic free history city centre. We have 6 parking places some in the courtyard of the hotel and there are public ones on the road in front of the hotel. The hotel is on a quiet side road with little traffic and no noise from the main railway is heard. We have extra quiet rooms to the back of the house. We updated all rooms and the restaurant very recently !

4/10 Poor

Daniel, Tel Aviv, Israel

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not a 4 stars hotel at all...
Well, I do have to start with the only good thing in this hotel - the service. The workers are nice and helpful but unfortunately that was my only ray of light. The hotel is definitely not a 4 (or even a 3) stars hotel - there are NO facilities of any kind in the hotel and the rooms are small and poor. The "Free" parking that is mentioned in so many places is a 2 places parking for a 23 rooms hotel and staff - the closest (non-free) parking is a 10 minute walk from the hotel. Breakfast is very poor so don't really count on it and buy some of your own. In conclusion - this hotel uses false advertising and you should keep it in mind when booking.

6/10 Okay

Seth, Denver, CO

Liked: Cleanliness
OK if you're by yourself
It was fine, just much smaller than I expected. This is more of a guest house than a hotel (e.g. the iron and ironing board are on the landing in the stairwell, not in the rooms; there are no wash cloths in the bathrooms, and the rooms are tiny). It was all I needed for a business trip, but very small and would have been too small for two people, even a couple.

8/10 Good

SINEM

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Daniela on Dec 5, 2023
Thank you for your great Feedback! We would be pleased to welcome you again. Best regards from the hotel Ambassador

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhige Unterkunft
Stayed 1 night in Nov 2023
Response from Daniela on Nov 7, 2023
Vielen Dank für Ihre tolle Bewertung. Wir würden uns freuen, Sie wieder ein Mal bei uns begrüssen zu dürfen.Liebe Grüsse aus dem Hotel Ambassador

8/10 Good

Simon

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Preis-Leistung Verhältnis. Alles vorhanden, was es braucht.
Stayed 1 night in Oct 2023
Response from Daniela on Oct 30, 2023
Vielen Dank für Ihr Feedback und wir freuen uns, dass es Ihnen bei uns gefallen hat.

2/10 Terrible

Mehmet andres

Stayed 1 night in Oct 2023
Response from Walter on Oct 9, 2023
Guten Tag Herr Mehmet Wie können Sie uns so negativ bewerten Sie sind ja gar nicht gekommen!!Wir haben auch versucht Sie telefonisch zu erreichen, falsche Telefonangabe!! Das ist einfach nicht in Ordnung was Sie machen !!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Walter on Oct 7, 2023
Werter Daniel Besten Dank für Ihre Bewertung. Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat. Gerne ein anderes Mal. Herzliche Grüsse

6/10 Okay

Olga

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Sep 2023
Response from walter on Oct 2, 2023
Werte Frau Olga Schade nur 6 von 10 Punkten was hat Ihnen den gefehlt??! Wir sind doch da für Sie während Ihrem Aufenthalt fragen Sie uns oder geben Sie Ihr Feed back direkt, nur so können wir was machen! Im Nachhinein kann ich mich nur Aergern. Sorry und freundliche Grüsse

10/10 Excellent

MIGUEL, Berlin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy hotel, good location and friendly staff.
Stayed 2 nights in Sep 2023
Response from Walter on Oct 2, 2023
Thank you very much for your stay and your kind Feed back! It's a big motivation to give our best. Hope to see you and sunny greetings. Your Hotel Ambassador

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Hôtel très bien placé et confortable ! Vu les jours de chaleur dommage que pas de climatisation possible ...
Stayed 1 night in Aug 2023
Response from Daniela on Aug 23, 2023
Nous vous remercions de votre Feedback!Meilleures salutations Hotel Ambassador

8/10 Good

Katharina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Daniela on Aug 3, 2023
Vielen Dank für Ihr Feedback!

8/10 Good

Kurt

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Walter on Jul 25, 2023
Werter Kurt Herzlichen Dank für Ihren Besuch und Ihrem schönen Feed back. Gerne wieder Ihr Hotel Ambassador

10/10 Excellent

Eugen

Stayed 1 night in Jul 2023

10/10 Excellent

Niklaus

Traveled with partner
Liked: Property conditions & facilities
Unser Boxenstop zwischen Bern und St. Gallen mit einem kurzen Aufenthalt in Solothurn hat sich gelohnt.
Stayed 1 night in Jul 2023
Response from Daniela on Jul 17, 2023
Herzlichen Dank für das positive Feedback! Es freut uns, dass es Ihnen bei uns gefallen hat.

4/10 Poor

Rolf

Stayed 1 night in Jun 2023
Response from Walter on Jul 25, 2023
Werter Rolf Da ging was schief was dass wir nur 2 Punkte erhalten. Gerne hätten wir persönliche erfahren was bei uns nicht Ihren Wünschen entsprochen hat, im nachhinein können wir nichts mehr tun als uns zu ärgern!! Freundliche Grüsse Ihr Hotel Ambassador

8/10 Good

Moreno

Business traveler
Liked: Staff & service
Stayed 1 night in Jun 2023
Response from Walter on Jun 25, 2023
Herzlichen Dank für Ihren Besuch, es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat. Sonnige Grüsse Ihr Hotel Ambassdor

10/10 Excellent

Jean-Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Daniela on May 23, 2023
Vielen Dank für das tolle Feedback! Wir freuen uns, Sie ein anderes Mal wieder bei uns begrüssen zu dürfen.

8/10 Good

Emmanuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Daniela on May 8, 2023
Vielen Dank für Ihr Feedback und wir freuen uns, dass es Ihnen bei uns gefallen hat!

10/10 Excellent

Patric

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Konnten problemlos das Check Out später machen
Stayed 1 night in Apr 2023
Response from Walter on May 1, 2023
Herzlichen Dank für Ihr tolles Feed back! Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat. Sonnige Grüsse Ihr Hotel Ambassador

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Außerordentlich sauber und ruhig. Und im Einzelzimmer ein wirklich breites Bett. Der Angestellte war sehr freundlich und hilfsbereit. Absolut zu empfehlen.
Stayed 1 night in Mar 2023
Response from Daniela on Mar 21, 2023
Guten TagVielen Dank für Ihr schönes Feedback und es freut uns sehr, dass es Ihnen bei uns so gut gefallen hat. Wir würden uns freuen, Sie wieder ein Mal bei uns begrüssen zu dürfen.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hübsches empfehlenswertes Hotel
Der Empfang war sehr freundlich. In meinem Einzelzimmer mit Balkon und grossem, bequemem Bett habe ich mich sehr wohl gefühlt. Das Zimmer ist geschmackvoll eingerichtet. Ganz toll ist die Möglichkeit, sich kostenlos mit Kaffee und Tee zu bedienen (zu gewissen Zeiten). Das Frühstücksbuffet war eher klein, aber fein. Das Hotel ist zentral gelegen, man kann viele Sehenswürdigkeiten zu Fuss erreichen. Ich komme gerne wieder!
Stayed 1 night in Jan 2023
Response from Daniela on Feb 3, 2023
Liebe EdithHerzlichen Dank für das schöne Feedback! Wir freuen uns sehr, dass es Ihnen bei uns so gut gefallen hat und dass Sie sich wohlgefühlt haben. Bis zum nächsten Mal!

8/10 Good

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfaches, zentrales Hotel
Einfaches, herziges Hotel, zentral gelegen. Freundlicher Empfang. Gutrs Preis/Leistungsverhältnis.
Stayed 1 night in Jan 2023
Response from Daniela on Jan 31, 2023
Liebe ManuelaHerzlichen Dank für das schöne Feedback und es freut uns sehr, dass es Ihnen bei uns gefallen hat. Wir würden uns freuen, Sie wieder ein Mal bei uns begrüssen zu dürfen.