hi lysann this is valerye the owner of camelot. i find your review so hostile i am at quite a loss how to answer it. we are a spiritual retreat centre which you would have seen before you booked but obviously you were not in resonance with the healing vibes most people find here. i think you may be suffering from depression as you were very hostile on arrival, maybe because you were expecting a 5 star hotel for the minimum proce you paid. everyone has different ideas about decor and camelot has its own unique ambience which most people IF they are on a spiritual journey resonate with. you are obviously not one of those and i suggest you chose us as we were the cheapest for your one night stay. i dont understand your comment the garden was in a right state as i have receintly spent over 1000 to bring it up to scratch obviously in january it is not going to be the same as the pictures which were taken in the summer months. our breakfast is a FREE one and most guests are only too happy to have it thrown in with the price. notes are scattered around as you put it as some guests do self check in if they arrive either before or after normal check in time. you say there were cobwebs in the rooms and dirt in the corners!!! did you spend your entire brief stay checking out every room to find a cobweb? if so i really pity you and you should not have been checking out other guests rooms but it sounds like you did as you talk about rooms not your room. i am very sorry if we missed a cobweb there but surely if it was that upsetting you could have taken your concerns to jayashree who went out of her way to make you feel at home and comfortable despite your own pathos. our rules are sent to you before you arrive and we ask for quiet times between 10.00-8.00 which most people are very grateful for. if you felt unwelcome and uncomfortable that can only be your own perception. most of our guests come from booking.com and we rate 8.5 out of 350 reviews which is a very high score. people who score us low dont really understand what camelot is. a unique retreat centre where everybody is made to feel welcome and to feel at home in peaceful surroundings with unique views of the tor and access to the kitchen to use at any time and a wonderful meditation room full of crystals from around the world that you did not avail yourself of.. i really feel very sorry for you as you must be a very unhappy person to find so much perceived fault in an under 18 hour stay. i wish you love and light on your journey as i feel you must surely need it.

i really appreciate your taking the time to give us a review as usually the only people who do that are the ones you have a complaint so i am so happy you loved your stay and our comfortable beds and meditation room. hope to see you again soon. love valerye

we are listed as camelot retreat which name denotes we are catering for the spiritually awakened! obviously this is not you so it would be better for everyone to choose a hotel and not the cheapest b@b! we have two bathrooms and only 4 bedrooms so i find all of your comments highly unrealistic and far from the truth as you will see from other reviews which gave us top marks.

Camelot Retreat by definition of its name suggests a place of safety and peace where people can withdraw from the world and reflect. It is a home which means that the entire house is available for use at all times including the kitchen for other meals. There are no chairs in the room but a meditation room and lounge are available at all times; chairs are available on request but most guests prefer to soak up the healing energy in the meditation room to relax or lie on their beds. One side of the very large wardrobe is for guests use and has no other items in it! There is no room for bedside lights as the wardrobe is built in around the bed but it has a switch at the side of the bed to turn out the light. There is also a ledge above the bed to place drinks and books. The chest of draws would have been an ideal place to put the suitcase and the fold up bed is only a few months old! The bathroom is being renovated in January 2015 as this is the only quiet period without guests, it is however perfectly clean and not at all shabby, there is also a downstairs bathroom which is perfectly adequate for the number of guests especially as they are never all used at the same time and when this guest was staying here there was only one other room occupied i seem to recollect. I am always very friendly and approachable. Camelot is not going to suit everyone but everyone leaves feeling better due to its healing energies!

As Camelot Retreat is a home, the kitchen is available at all times with a wide range of drinks and the meditation room and lounge are also available at all times. Chairs are available on request. You were requested to read my website on booking which clearly states all of the amenities available as does the Expedia information. As this is a home for spiritual like-minded people it would be common place to take off ones shoes on entering, likewise as guests come to meditate, excessive noise in the bedrooms is not permitted at any time. As you state Camelot Retreat is not a traditional bed and breakfast as clearly stated in all of the advertising information, it is a home where everyone is treated as family with love, friendliness, trust and respect.

I telephoned you after the guests left to say that they had arrived drunk and the driver, a man, parked longside over two parking places. i had rung them prior to there arrival as i had had no response from my email requesting they read my website to make sure it was what they wanted. Andrea assured me it was not a problem, they just wanted a bed for the night. i told her it was a retreat house, vegetarian self service buffet breakfast, no smoking and no alchol on the premises. At no time was i stressed or aggressive. i was prepared to wait up until 11.00. 30 when they advised me they were leaving after working late and then got held up in traffic. I was in no way intimidating. I was very welcoming to andrea, the gentleman was still in the car. i was concerned they had already been drinking, hence the late arrival, and instructed andrea i did not allow alchol on the premises when i saw the bottle of wine; but she could leave it in the car which she seemed happy to do, the gentleman however became angry and said he didnt want to stay and would they get a refund. i said i was agreeable to that and to ring yourselves. I also rang you the following morning to report what had happened. You have to appreciate i am running a retreat house where guests come to meditated etc. and i cant upset other guests by allowing drinking on the premises, in fact most of my guests dont drink at all. it seems really strange that there would be such a long wait before the complaint was lodged! I have many good reviews and wonderful things are written in my guest book, this is a one off incident of Andrea not bothering to read or respond to my email requesting she reads my website, also many guest houses would not have even been willing to wait up after check in time. I rest my case, may justice prevail.I have no objection to a refund of the booking as i thought that had already been sorted as a result of my phone call to yourselves and Andrea claiming the fee back which i said i was agreeable to. Kind Regards