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Reviews of The Manor Hotel by Greene King Inns

4 out of 5
The Manor Hotel by Greene King Inns
26 Hendford, Yeovil, England

Reviews

7.6

Good

Rating 10 - Excellent. 113 out of 394 reviews" "
Rating 8 - Good. 147 out of 394 reviews" "
Rating 6 - Okay. 70 out of 394 reviews" "
Rating 4 - Poor. 43 out of 394 reviews" "
Rating 2 - Terrible. 21 out of 394 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mike

Business traveler
Disliked: Property conditions & facilities
This hotel room is by far the worst hotel room that I have ever stayed in.
Stayed 4 nights in Mar 2024

6/10 Okay

Lee

Traveled with family
Liked: Staff & service
Rooms tired and need of maintenance and updating, floor and doors very noisy. Bar area and all staff very friendly
Stayed 2 nights in Mar 2024

6/10 Okay

Angharad

Liked: Staff & service
Overnight weekend stay
Rooms are very dated, but the building is old. Bathroom not the cleanest- shower head black with mould. Staff however were really friendly and welcoming and the breakfast was superb!
Stayed 1 night in Jan 2024

4/10 Poor

Ross

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Nancy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay here
Rooms dirty. Damp coming through walls. Wallpaper coming off. No thermostats on radiator so couldn’t put heating on. Ripped curtains. Black mould on walls. Food in restaurant microwaved and not cooked fresh. The hotel is nothing like it is represented in photos
Ripped curtains
Black mould on curtains
Stayed 1 night in Jan 2024

8/10 Good

Dipak

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

narsi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and bar. Friendly and helpful staff
Stayed 1 night in Nov 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Phill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Heads up next time please
After I'd paid and checked in I was told there was a wedding on but told not to worry as it was probably not a noisy one. There was no warning of this prior to me booking or arriving. My room was so noisy, even the floor was vibrating from the loud music which was playing till around 11:15. Wouldn't normally mind but I was staying for business and had to be up at 4:30am for work. Needless to say, I didn't get much sleep! Had I known about all of this beforehand I would've stayed somewhere else. A pleasant enough place to stay although 2 beds put together is not 1 bed! Very comfortable though. I would stay again but a heads up about any functions would be nice prior to confirming my booking.
Stayed 1 night in Nov 2023

4/10 Poor

Emily

Traveled with family and small children, Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were helpful, however the room was not in great condition. The moment I walked in to room 42 a really strong smell of damp hit me. On closer inspection there was thick mould up the sides of the windows and even all over the net curtain. This really needs sorting before charging customers to stay in that room again. There was also no running cold water to drink (just hot water came out) so we had to buy bottled drinking water elsewhere for our stay. I had to clean the kettle when I arrived as the inside was dirty with floating brown pieces. This wasn’t limescale as it didn’t have any in the kettle, just dirt.
Stayed 2 nights in Oct 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo visit
Very good visit. Friendly receptionist. Bar staff were very lovely.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Friendly staff, hotel needs updating
Friendly and very helpful staff, good breakfast and evening meal. Interior and exterior need some updating. There were stains on the sofa bed, a crack on one of the windows and slabs of wood were used to keep the windows open
Stayed 2 nights in Oct 2023

8/10 Good

Paul, Golcar

Stayed 1 night in Oct 2023

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice reception and the breakfast was delicious. Warm room. Thanks.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We were there for a wedding, great venue
Stayed 2 nights in Oct 2023

6/10 Okay

Arthur

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property was in a good location and the staff were brilliant. However the property was old and in need of a good refurbish. Downstairs was ok but the room I was in could do with a total refurbish.
Stayed 2 nights in Oct 2023

2/10 Terrible

Girma

Stayed 1 night in Oct 2023

8/10 Good

Peter

Traveled with partner
Very helpful and friendly staff
Stayed 1 night in Sep 2023

8/10 Good

Anthony

Stayed 1 night in Sep 2023

2/10 Terrible

Gill

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribly tired hotel in need of a makeover.
This hotel is terrible. It was terrible 5yrs ago and i'm afraid to say nothing has changed, it is in desperate need of having some money spent on it, the rooms are very tired and old and the outside of the building matches. No AC in rooms and only a small fan was available for what turned out to be the hottest day/night of the year. Reception staff are really not interested if you complain about anything and everything seems too much like hard work for them to sort out. Our daughter was using the hotel as a wedding venue and on the morning of the wedding she was told that she had to check out because they'd forgotten to book her in for 2 nights, luckily disaster was averted but only with thanks to her sister who surrendered her booking for someone else. Complete shambles all round, Don't waste your money staying here.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sean

Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Stayed 1 night in Sep 2023

8/10 Good

Derek

Business traveler
Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Pleasant stay, though in the heat (hottest day of the year) some air-conditioning in the room would have been welcome.
Stayed 1 night in Sep 2023

2/10 Terrible

Gorajala

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good hotel to recommend
Not very clean both inside and outside Reception staff are not pleasant Food was average
Stayed 2 nights in Aug 2023

2/10 Terrible

rao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

MICHAEL

Business traveler
Liked: Staff & service, room comfort
Mike
The room needed some TLC but was adequate. Food and bar excellent as was breakfast.
Stayed 2 nights in Aug 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast.
Stayed 8 nights in Aug 2023

10/10 Excellent

Shelly

Traveled with family
Liked: Amenities
Service was excellent and food was delicious
Stayed 1 night in Aug 2023

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to Georgie for being able to dry my race suit! Wishing you all the best
Stayed 1 night in Jul 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Charlotte

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

rob

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Sarah

Stayed 1 night in Jun 2023

10/10 Excellent

Pamela Anne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
good location nice staff good breakfast
Stayed 1 night in Jun 2023

10/10 Excellent

A

Stayed 1 night in May 2023

8/10 Good

Gavin

Traveled with partner
Liked: Cleanliness, staff & service
Slightly tied in appearance, staff very friendly and helpful. Would stay again
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Bath room ceiling was dripping water when somebody has a shower or bath above other wise all well
Stayed 1 night in May 2023

4/10 Poor

Sean

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired and past it’s sell by date.
I last stayed here 35 years ago and I don’t believe the building has seen any paint or refurbishment in between. The repairs are at best shoddy, there is no lift. The staff at breakfast a happy flirting with male guest and breakfast is for the most part a DIY exercise. Never again.
Stayed 2 nights in May 2023

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Joanna

Stayed 1 night in May 2023

6/10 Okay

Ashley

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Grubby, tired but cheap
Room is value for money, but grubby - particularly the wall by the bed
Stayed 1 night in Apr 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Apr 2023

10/10 Excellent

Dayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Haydn

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, friendly, easy access, free parking.
I rarely stay in the Yeovil area, but this place was real gem and will definitely stay again.
Stayed 1 night in Apr 2023

10/10 Excellent

Darren

Stayed 1 night in Mar 2023

8/10 Good

Christopher John

Liked: Cleanliness, staff & service, room comfort
Excellent staff, lovely restaurant and food together with tasty breakfast. Although room was clean and bed comfortable it was in desparate need of of decorating.
Stayed 1 night in Feb 2023

4/10 Poor

Monika

Stayed 1 night in Feb 2023