The check-in was rough at first as I arrived after midnight. The woman who checked me in was not friendly or helpful at all. I was booked a smoking room but was told that the entire hotel was non-smoking. Maybe this is an Expedia error, not sure. I called the front desk, and again, that same woman was unhelpful and unfriendly.
I went down to ask for change to use the vending machines as that was my only option to get a soda. That same woman said sorry, but she couldn't help me and unfortunately the bar was closed. That was it. She could not have been more unhelpful.
The room was comfortable and clean. At that point, I just wanted to sleep. As I proceeded to check out the next morning, the woman at the front desk asked me how my stay was. I was very honest and told her that I was not impressed with the way the woman treated me last night. I explained that perhaps she was tired and that she really wasn't rude. Just unhelpful and friendly. She was sincerely sorry and apologized and comped my parking and was offering to comp me a breakfast in their dining room. She insisted that I have a nice meal on her; however, I had a business meeting to attend so I really could spare the time to eat there.
This wonderful lady completely won me over and I would DEFINITELY go back again to stay. She was helpful, friendly, funny and very apologetic. Now THAT was customer service at it's best!
Doreen from VA
Near nightlife and shops, this Hyatt Regency hotel is 4 blocks from the theater district, 25 miles from Newark Airport, and …More
Travelers on the hunt for good deals in the Somerset area can start with HYATT house Bridgewater. Popular with bargain shoppers, this hotel has rated an average of 4.58 out of 5 based on 165 guest reviews. Great values can also be found at Sonesta ES Suites Somerset in Somerset, Howard Johnson Express Inn - New Brunswick, and Edison Hotel. If you’d like to tap into some local knowledge, check out Staybridge Suites North Brunswick. Not only is it popular with local travelers, it's also received an average rating of 4.69 out of 5 based on 59 guest reviews. Other hotels worth consideration include Bridgewater Marriott, with its average guest rating of 4.59; HYATT house Branchburg, with a rating of 4.54; and Hilton Garden Inn Bridgewater, which scores 4.53. Locals also have good things to say about the 3.5-star Renaissance Woodbridge Hotel and 3.5-star Hyatt Regency New Brunswick.
Looking for someplace to stay with your family? Homewood Suites by Hilton Somerset is rated highly by families, plus it scores an average of 4.63 out of 5 based on 173 guest reviews. Featuring an average guest rating of 4.59, Hampton Inn North Brunswick / New Brunswick is also worth a look. Family travelers also give high marks to Days Inn Hillsborough, Ramada Inn Flemington, and the 3.5-star Hotel Somerset - Bridgewater. If you’re looking to travel soon, Hampton Inn South Plainfield - Piscataway is a favorite among last-minute travelers. It also features an average guest rating of 4.65 out of 5 based on 271 guest reviews. Other popular last-minute picks include Bridgewater Days Inn Conference Center Somerville Area in Bridgewater, Courtyard Somerset by Marriott, and Courtyard Edison Woodbridge by Marriott. The Somerset area offers great options for business travelers, like Holiday Inn Express Hotel & Suites Bridgewater Branchburg, with an average guest rating of 4.66 out of 5 based on 62 guest reviews. Other great business properties include the 3.5-star Sheraton Edison Hotel, 3.5-star Doubletree by Hilton Somerset Hotel and Conference Center, and 3.5-star Hilton Woodbridge.
*For these packages, package savings is at least equal to the cost of the flight or hotel if booked separately. Note: For packages including flights, you will be charged by the airline for the flight, but your savings on the package will equal the cost of the flight.