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Rating 10 - Excellent. 587 out of 1874 reviews" "
10 - Excellent
587
Rating 8 - Good. 593 out of 1874 reviews" "
8 - Good
593
Rating 6 - Okay. 355 out of 1874 reviews" "
6 - Okay
355
Rating 4 - Poor. 194 out of 1874 reviews" "
4 - Poor
194
Rating 2 - Terrible. 145 out of 1874 reviews" "
2 - Terrible
145
7.2/10
Cleanliness
8.2/10
Staff & service
7.0/10
Amenities
6.6/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
8/10 Good
Elsie
Traveled with family
Apr 23, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was dated but clean. The down side was that we waited 2 hours at night, in the cold for the shuttle. Very unimpressed with that.
The room is average but the free breakfast is amazing. The hotel is close to the outlet stores and restaurants, so there are lots of shopping and dining options.
Hotel was clean, safe and comfortable, but in need of update. It had a tired feeling to it. Bathtub/shower old and tile work crumbling. Worn out are the best words to describe it.
Russell
Stayed 1 night in Apr 2024
8/10 Good
Eva, Clarksburg
Traveled with family and small children, Traveled with family
Stay for the Boston Marathon weekend. Free breakfast served daily and even earlier on marathon day. Hotel conveniently located next to Assembly Row. Lots of shops and dining options. The T was a 5 min walk and ~25 min ride to downtown Boston. Staff was great but hotel was very dated an old. Beds were comfortable and rooms were quiet.
Construction everywhere and the roads are all torn up. The hotel is very dirty. The mirror had someone’s name carved into it. There was mold in the bathroom.
Lizz
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Lizz,I am sorry to hear that you did not enjoy the service at the hotel. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience. Sincerely,Lisa H
4/10 Poor
paul
Traveled with family
Apr 10, 2024
All
It’s all work out equipment min functional dirty dingy room’s Libby smelled like old musty smell terrible breakfast outdated rooms horrible customer service
Don’t stay here q
paul
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Paul,I am sorry to hear that you did not enjoy the service at the hotel. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience. Sincerely,Lisa H
We just had a quick stay here after a late night flight arrival. Very convenient from the airport. Staff was very nice. Rooms are not fancy but clean and quiet.
The place is trashed , room’s furniture is old and outdated. Rugs in this hotel are very dirty. It’s not presentable.
Francis
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Francis,I am so sorry for the experiences you have encountered at our property. Your comments concern me greatly and we hope to have an opportunity to better your experience during a future stay. Sincerely,Lisa H.
We were very unhappy with the king sized beds. We booked 2 overnight stays in Boston before and after our trip to Ireland. Both king beds sagged in the middle. Very uncomfortable.
I would not recommend this hotel.
Linda
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Linda My deepest apologies, I regret that your stay did not live up to our usual expectations. Rest assured your comments will be reviewed with my team to better prevent this from happening to future guests.Sincerely,Lisa H.
Pulled out the sofa bed and food within sheets. Obviously has not been cleaned or bedding changed. Very dirty and noisy property
Elizabeth
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Elizabeth,My deepest apologies, I regret that your stay did not live up to our usual expectations. Rest assured the issues you experienced have been addressed with my team to better prevent from happening to future guests.Sincerely,Lisa H.
Property was in a good location for leaving your car and getting around Boston. The T stop was walking distance and parking at the hotel is free. There was lots of construction going on in the vicinity, which made the surrounding area a bit dismal. The hotel needs a little love. It's definitely dated and a bit dingy. That said, it was clean and beds were comfortable.
Jean-Marie
Stayed 2 nights in Apr 2024
Response from GM on Apr 24, 2024
Jean-Marie,Thank you for taking the time to post about your recent stay with us. I am so happy to hear that you enjoyed our location, service, cleanliness and comfortable beds. We look forward to a refresh soon. Sincerely,Lisa H.
While the staff was very friendly and helpful the hotel was very unwelcoming. The elevator was full of graffiti and dirty. Our room was not very clean the sink did not drain.
Thomas
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thomas,I am glad to hear you enjoyed the service provided by our staff. However, I am sorry for the issues you experienced. We are awaiting new graphics which should be here soon. I hope you again will choose to stay with us. Sincerely,Lisa
The next-door construction vehicles blocked the entrance to La Quinta ( I realize that's out of the hotel's control, but it was still a nuisance.)
When we arrived at check-in, we were told our room had been given to someone else...(how does that happen!) All was eventually sorted and we received a similar room.
Jennifer
Stayed 4 nights in Mar 2024
4/10 Poor
Jennifer
Apr 3, 2024
Disliked: Cleanliness
The bathroom had mold and some red spots on bathroom floor.
Jennifer
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Jennifer,Thank you for taking the time to let us know how we are doing. I have shared your feedback with my staff, and we are working to correct your concerns. We hope you visit us the next time you are in the area and give us another chance to "WOW' you!Sincerely,Lisa H.
Our stay is ok. We liked that its walking distance to Assembly Row and has free breakfast and parking. However, hotel needs major facelift. Elevator has writings/graffiti. Bed comfort is ok, bathroom needs extra cleaning. A little walk outside the hotel has several abandoned shopping carts. Staff also must be more observant on people loitering in the lobby, people in and out of hotel during breakfast making the hotel’s security has a feeling of being compromised for guests. Also, put a password on wifi.
Friendly staff allowed us to check in early, Spacious and clean bedroom with 2 Queen beds, free laundry, free daily breakfast, 24/7 hot water and coffee, easy check in and out, affordable hotel, close to train station and shopping, highly recommended
Elevator was dirty and old, the chairs in the bedroom were peeling off on the handles, and also the carpet was not clean.
James
Stayed 1 night in Mar 2024
Response from GM on Apr 24, 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.
The property needs a lot of updating. The room 324 I stayed in has a strong dirty socks smell but I think it’s probably dog smell, which is still very bad.
Benjamin
Stayed 2 nights in Mar 2024
Response from GM on Mar 31, 2024
Benjamin, We truly appreciate your feedback; it is our goal to provide you with a positive, memorable experience each and every time you stay with us. I sincerely apologize for not meeting that goal. Your comments have sparked my immediate attention. Please be assured that the appropriate corrections are made to ensure this remains an isolated occurrence.We know you have many choices for your hotel accommodations and hope you will continue to include us in your future travel plans.Here For You,Lisa H.
Kayla, Thank you for the review. We look forward to seeing you again soon. Sincerely, Lisa H.
4/10 Poor
Linda
Traveled with family
Mar 25, 2024
Liked: Cleanliness, staff & service, amenities
Sketchy location, but that isn't the hotel's fault. The faciltiy itself could use a facelift. The building main, and room seemed quite dated. Room temperature was good. Beds were average - fine. The walls were paper thin, and sadly my 9yo and 11yo got to listen to the neighbors yap until midnight each night.
Linda
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Linda,Thank you for leaving a review of your stay. We do apologize that you were affected by guests in the adjacent rooms. We hope that you will return and visit us again soon for a much better experience. Respectfully, Lisa H.
Alexander, Thank you for taking the time to share your valuable feedback. We apologize for the housekeeping service issues you experienced during your stay. The experiences you described are not characteristic of the level of service our associates strive to provide. We hope to have the opportunity to restore your confidence in our hotel in the future.Sincerely, Lisa H.
6/10 Okay
Tanya
Traveled with family
Mar 24, 2024
Liked: Staff & service
1/2 mile walk to the subway, lots of shops nearby. Hotel appears to be older, and can use some upgrades.
Tanya
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Tanya,Thank you for leaving a review of your stay. We are glad that our location was to your satisfaction. We do apologize that you were affected by our older but clean rooms. We look forward to a refresh that will benefit all our future guests. We hope that you will return and visit us again soon.Respectfully, Lisa H.
6/10 Okay
Anne
Business traveler, Traveled with family
Mar 24, 2024
Most of the employees were pleasant and welcoming. The property needs some care and updating. The elevator was worn-out and dingy with scratches. We had two King size rooms for one night for an appt at Tufts Medical the next day. One room was OK, but the second one was in desperate need of attention. There was nothing to put in the coffee...just the coffee, no sweetener or creamer. The shower head was leaking, the fridge seemed extremely old with no freezer compartment and there was no microwave. My son needed these things to keep his meds and dietary requirements safe and accessible. When I asked the front desk to either switch his room or to at least bring a microwave to the room. The response was, "We don't guarantee these things for our rooms. After unpacking, my son and I switched rooms which was a hassle after driving all day to get there. All that being said, it was not too expensive and conveniently located, right off the interstate with free parking.
Anne
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Anne, Thank you for taking the time to share your valuable feedback. We apologize for the service issues you experienced during your stay. The experiences you described are not characteristic of the level of service our associates strive to provide. We hope to see you again soon. Sincerely, Lisa H.
4/10 Poor
Lorrie
Traveled with family
Mar 24, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was a bit old. The elevator creaked and there was a lot of graffiti scratched into it. The staff were pleasant and checked us in early on arrival. What was unpleasant was how loud the AC was and how wet the carpet in the room was when we got there. We all decided since we were 2 hours early, we wouldn’t complain, but the carpet didn’t dry until the next morning. Definitely wouldn’t stay there again unless there were no other options.
Lorrie
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Dear Lori,Thank you for choosing to stay with us on your recent trip to Boston, and for taking the time to share your candid feedback. As you’ve noticed, our maintenance teams and associates can sometimes be spotted working in various areas of the hotel in order to maintain the building. We apologize for any temporary unsightliness and thank you for your understanding our carpet was cleaned prior to your arrival. Once more, we greatly appreciate receiving your feedback, and we look forward to impressing you the next time you visit our area.Sincerely,Lisa H
6/10 Okay
Brandon
Mar 23, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Brandon
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Thank you for the review.
6/10 Okay
katie
Mar 23, 2024
Liked: Cleanliness, staff & service
had a trash bag tied around my fire alarm upon checkin. couldn’t reach it so it stayed on the alarm for the entirety of my stay
katie
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Katie,Thank you for taking the time to share your valuable feedback. We apologize for the issue you experienced during your stay. I will be use your comments for a refresher training with the team. This is certainly unusual and rest assured will not repeat in the future. We hope to have the opportunity to restore your confidence in our hotel in the future.Sincerely,Lisa