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Reviews of Americas Best Value Inn Santa Rosa, CA

2 out of 5
Americas Best Value Inn Santa Rosa, CA
1800 Santa Rosa Ave, Santa Rosa, CA

Reviews

6.8
Rating 10 - Excellent. 125 out of 707 reviews" "
Rating 8 - Good. 199 out of 707 reviews" "
Rating 6 - Okay. 221 out of 707 reviews" "
Rating 4 - Poor. 93 out of 707 reviews" "
Rating 2 - Terrible. 69 out of 707 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from ABVI Management on Mar 5, 2024
Thank you for staying with us!!!!

10/10 Excellent

Mereoni

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty Good service out there
Stayed 1 night in Feb 2024
Response from Abvi Management Team on Feb 19, 2024
Thank you for sharing your experience with us and looking forward to seeing you again in future!!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just ok, very clean and comfortable BUT…
Located close to fwy, so a convenient place for a quick stay on the way somewhere, which was my purpose this time. Although close to a major street, noise was minimal aside from loud mufflers and new year’s eve related noises (which nobody can do anything about…) Room and bathroom are clean and smells good, the room keepers must’ve done a fabulous job here. Laminate floor/no carpet, Very comfortable bed and pillows, and all the electronics wors as they suppose to. Also friendly and helpful staff. Those were the greats, there are a few things to note: Room is pretty bland, pale yellow and no decoration, feels a little depressing. All lighting features are bright white, no ambiance light, so either super bright, or no light at all. Some furnitures showing wear and tear and should be replaced soon, and some also wobbly or loose, potentially a safety issue for kids and elderly,— or if you’re not as detail oriented as I do (I noticed the loose and wobbly fixtures simply by looking before I came near them), or if you know that you tend to be clumsy. All in all, I’d say this place is a bare minimum, and yes they did very well on the essentials, but not on everything else.
Stayed 1 night in Dec 2023
Response from Abvi Management Team on Jan 3, 2024
Thank you!!

10/10 Excellent

Neal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was quick and easy, even after hours. Room was very clean
Stayed 1 night in Dec 2023
Response from ABVI Management on Dec 10, 2023
Thank you for staying with us and Happy Holidays.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again and Recommend
Our stay was wonderful. The manager was very nice and very personable. I would definitely recommend. You are also located around the corner from numerous stores and eateries. All in all very nice.
Stayed 2 nights in Nov 2023
Response from ABVI Management on Nov 15, 2023
Thank you for staying with us! I will tell our manager about your great comments.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly front desk, close to everything
Stayed 1 night in Oct 2023
Response from Abvi Management Team on Oct 31, 2023
Thank you for your feedback and staying with us!!

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok hotel not bad
Stayed 1 night in Oct 2023
Response from ABVI Management on Oct 29, 2023
Thank you for staying with us.

8/10 Good

Samantha

Stayed 1 night in Oct 2023
Response from ABVI Management on Nov 15, 2023
Thank you for staying with us!

10/10 Excellent

sandra

Liked: Amenities
i’m very impressed with thr cleanliness of the rooms and how very organized ,helpful and polite the staff is here. They seem to have thought of everything to make my stay enjoyable.
Stayed 1 night in Oct 2023
Response from Abvi Management Team on Oct 16, 2023
Thank you for staying with us and sharing your experience with us.

8/10 Good

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. Staff was helpful. Needs better water pressure in shower
Stayed 1 night in Oct 2023
Response from ABVI - Management on Oct 12, 2023
Thank you for you kind works and staying with us. Thanks

6/10 Okay

ayshe

Stayed 1 night in Oct 2023
Response from ABVI Management on Oct 7, 2023
Thank you for staying with us!! Have a great week.

6/10 Okay

Daniel

Liked: Staff & service
Room had been cleaned but it had a smell to it.
Stayed 1 night in Sep 2023
Response from ABVI - Management on Oct 2, 2023
Thank you for staying with us. We are working with staff/vendor to figure how best to reduce lingering cleaning product smell in the room after housekeeping has cleaned rooms.

4/10 Poor

Gemma

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Abvi Management Team on Sep 27, 2023
Thank you!!

10/10 Excellent

ganbaatar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from ABVI Management on Sep 18, 2023
Thank you for staying with us. Have a great week!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice spot close to restaurants easy on /off the freeway, nice people!!
Stayed 1 night in Sep 2023
Response from ABVI Management on Sep 18, 2023
Thank for staying with and the kind words!! I will relay message to our staff. Have a great week.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took a motorcycle training class at the fairgrounds on a saturday and sunday and needed a place to stay overnight. I have to say i was really impressed. I have stayed at this chain in other cities and wasnt impressed but this property was excellent. The walls were as insulated as a 5 star hotel. I didnt hear my neighbors or the busy street outside once. The matress was fine and the room was clean. Its a basic motel but they do it well. The check in was easy and the staff were friendly. Its in the heart of shopping with REI and Costco minites away. I'd definitely come back.
Stayed 1 night in Sep 2023
Response from ABVI Management on Sep 18, 2023
Thank for staying with and the kind words!! Our staff strives to keep a well kept property.I will relay message to our staff. Have a great week!!

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from ABVI Management on Sep 15, 2023
Thank you for staying with us.

10/10 Excellent

Nathan

Stayed 2 nights in Sep 2023
Response from Abvi Management Team on Oct 4, 2023
Thank you!!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Abvi Management Team on Sep 18, 2023
Thank you!

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Abvi Management Team on Sep 12, 2023
Thank you!!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised
I was surprised the place was a lot better than wvv CB or Ted. I would stay here again
Stayed 1 night in Sep 2023
Response from Abvi Management Team on Sep 12, 2023
Thank you !!

8/10 Good

Eligio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Abvi Management Team on Sep 6, 2023
Thank you!!

6/10 Okay

Yumi

Stayed 1 night in Aug 2023
Response from ABVI - Management on Aug 29, 2023
Thank you for staying with us.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money.
Decent budget motel. Nothing special, but room was clean. I'd stay again if in the area and looking to save money.
Stayed 1 night in Aug 2023
Response from ABVI - Management on Aug 28, 2023
Thank you for staying with us.!! Have a great week.

10/10 Excellent

Alma

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Th room clean and beds were comfortable
Stayed 1 night in Aug 2023
Response from ABVI - Management on Aug 22, 2023
Thank you for staying us and your kind words. We will let our housekeeping team know. Again, Thank You!!

2/10 Terrible

Jose F.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from ABVI Management Team on Aug 21, 2023
Thank you for staying with us. I am going to assume that your low rating of us is becasue of the fact we had to inform you and your guest that our property is 100% non-smoking and you are not allowed to smoke in our rooms.

10/10 Excellent

Shing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
affordable hotel that meet my needs
Response from Abvi Management Team on Aug 20, 2023
Thank you!!

2/10 Terrible

Salena

Stayed 1 night in Aug 2023
Response from ABVI Management on Sep 15, 2023
Thank you for staying with us!

4/10 Poor

Jessica

Traveled with partner
Disliked: Amenities, property conditions & facilities
Insane how uncomfortable the pillows were. Slept like 2 hours.
Stayed 1 night in Aug 2023
Response from Abvi Management Team on Aug 20, 2023
Thank you!!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Abvi Management Team on Aug 6, 2023
Thank you for staying with us. Have a great summer!!

8/10 Good

Antonio

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It a very nice place to stay, very convenient to get anything around this area, nice and friendly staff, we are so satisfy for our two days staying.
Stayed 2 nights in Jul 2023
Response from Abvi Management Team on Jul 18, 2023
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review!Best Regards,

10/10 Excellent

Surinder, San hose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is really best value motel. Very clean room. Staff was very polite.
Stayed 1 night in Jun 2023
Response from ABVI Management Team on Jul 2, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Fritz

Stayed 2 nights in Jun 2023
Response from ABVI - Management on Jul 14, 2023
Thank you for staying with us.

8/10 Good

Ivan F

Traveled with family
Liked: Cleanliness, staff & service
Staff was nice. They cleaned the room each day we stayed. Quiet bu would have like breakfast
Stayed 2 nights in Jun 2023
Response from ABVI - Management on Jun 13, 2023
Thank you for staying with us.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
This is a bare bones hotel but that should be obvious from the property name. The room was sparse but had newer looking laminate flooring (SO much better than icky old carpet) and the room smelled freshly cleaned when I went in. You'll get the usual plastic cups and generic shampoo/soap. The bed was surprisingly comfortable. The staff was very courteous and helpful when I had questions. Easy access to the freeway (101). I didn't spend much time in the immediate area, but felt safe as a solo woman traveler. Great value considering the cost of most hotels in the area. Would stay again.
Stayed 2 nights in Jun 2023
Response from ABVI - Management on Jun 12, 2023
Thank you for staying with us!! Have a great week.

6/10 Okay

Judith

Liked: Cleanliness
Ok stay
Definitely a no frills experience
Stayed 2 nights in Jun 2023
Response from ABVI - Management on Jun 12, 2023
Thank you for staying with us. Have a great week.

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Abvi Management Team on Jun 5, 2023
Thank you!!

10/10 Excellent

rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good, well maintained hotel right off the freeway exit. Despite being next to a busy road, it was quiet. The room was capacious and clean. Bed comfortable. Fit our needs, for one overnight, well.
Stayed 1 night in May 2023
Response from Abvi Management Team on May 31, 2023
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review!

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was warm, polite, and helpful. The room was comfortable, supplied with a hair dryer, iron, and full-sized ironing board, and clean. We had a comfortable and pleasant stay.
Stayed 2 nights in May 2023
Response from ABVI Management Team on May 23, 2023
Thank you for staying with us. Have a great summer!!

10/10 Excellent

Martin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean and pleasant stay
Stayed 1 night in May 2023
Response from Abvi Management Team on May 22, 2023
Thank you for your feedback and staying with us. Have a nice summer ahead !!

10/10 Excellent

Julie, Martinez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in May 2023
Response from ABVI - Management on May 22, 2023
Thank you for staying with us. Have a great day!!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from ABVI - Management on May 17, 2023
Thank You !!! Have a great day.

6/10 Okay

Jorge

Business traveler
Stayed 4 nights in May 2023
Response from Abvi Management Team on May 7, 2023
Thank you!!

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Abvi Management Team on Apr 26, 2023
Thank you!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Abvi Management Team on May 7, 2023
Thank you!!

4/10 Poor

Jusin

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Ice machine was broken... very low water pressure.... little things in room were broken... tv volume limited.... $100 deposit on room even when paying with a credit card
Stayed 4 nights in Mar 2023
Response from ABVI Management Team on Apr 2, 2023
Dear Jusin,Thank you for taking the time to let us know about your experience while staying with us. We are so sorry that you had a bad experience with us. I have shared your feedback with the hotel's leadership team to ensure the necessary guidelines are in place and reviewed to prevent situations such as this from occurring in the future.

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from ABVI - Management on Apr 16, 2023
Thank you for staying with us!

10/10 Excellent

Mario

Traveled with family
Liked: Property conditions & facilities, room comfort
Everything about the Hotel was exelent. I've stayed there before and its amazing. I will continue to come back. Maybe just some coffe and donuts for breakfast.
Stayed 1 night in Mar 2023
Response from Abvi Management Team on Mar 14, 2023
Thank you for staying with us !!

10/10 Excellent

Ladonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights rest
Had a wonderful stay it was clean and comfortable and good value it is a older motel but not run down it’s well up kept would definitely stay again is also very convenient to food and shopping
Stayed 2 nights in Mar 2023
Response from Abvi Management Team on Mar 7, 2023
Dear guest, we are delighted that you enjoyed your recent stay with us. Our primary aim is to provide our guests with the best possible experience and we feel glad to be able to provide you with one. We look forward to welcoming you back when you are next in the area. Thank you so much for your review!

8/10 Good

Osaiyasi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Bipin P. on Feb 20, 2023
Thank you for staying with us. Have a fantastic week.