Ratings based on 618 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

nice, but way over priced.

Posted Sep 10, 2014
Pros: restaurant and pool.
Cons: price
Location: wine country and North Bay access for corporate business.
Nice quite area but over priced. I made a wrong selection for a vacation without a major business backing on the price.
2 out of 5
by A verified traveler

Bad front desk service

Posted Sep 7, 2014
Cons: No continental breakfast. Not that it was advertised but haven't been to a Best Western that didn't have this yet.
Location: Also, the location is in a pretty sketchy part of town. Really made me wish I had my husband with me!
Husband made reservation for me, but was traveling without him. When I arrived at the hotel the clerk made it seem that this was a major problem and that she would allow me, this one time, to check in. Wow.
2 out of 5
by A verified traveler from San Jose, California

Poor sound isolation, noisy.

Posted Aug 27, 2014
Pros: Spacious and clean.
Bad: I had a bad experience of losing sleep at this hotel - I was waked up by the noise of people walking from upstair room at 2AM. There is very little sound isolation between the first and 2nd floor. Although I cautiously requested to change room to upper level, I was told by front desk that their rooms were all sold out. My feeling is that this hotel has 3 star price, but 1.5 star experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing Garden oasis

Posted Aug 26, 2014
Pros: The sliding door out to a relaxing garden area
Cons: The angle of the bed was awkward it made it hard to watch TV in bed. Also the pillows were too small. I like a king bed with king pillows.
Location: Its a great place to stay to enjoy a wine tour, canoeing on Russian River The town of Santa Rosa is close with lots of shops and restaurants.
The room was comfortable and clean. We enjoyed relaxing in the garden or around the pool after a day of activity or site seeing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Typical Best Western

Posted Aug 19, 2014
Pros: The new heated pool is nice. Our room was right at the pool which helped.
Cons: Room decor needs updating.
Location: it is close to the freeway. Basically everything is pretty close in Santa Rosa. The cafe on the property is very very basic.
Typical Best Western. Overpriced for what you get. It was a little dated but all and all ok. Nothing special.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 16, 2014
Very adequate place to stay. Nice surprise. Convenient parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rocklin, CA

Nice hotel convenient to Freeway exit.

Posted Aug 7, 2014
Pros: Location & cleanliness. Coffee, microwave & refrigerator were excellent.
Cons: See above.
Location: I was attending a business meeting in Rohnert Park & did not have time to see local attractions.
For Costco members, there is a store with gas station off the same street.Armchair was not near a light to read with. Clock radio worked in alarm mode, but could not receive any stations.
4 out of 5
Recommended
for Everyone
by A verified traveler from murrieta, ca

Posted Jul 30, 2014
Room was spacious and had a good amount of room to roam around.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Very nice and convenient

Posted Jul 23, 2014
Pros: Convenient for my purposes
Cons: Alarm clock didn't work properly. Coffee looked like tea after brewed.
Very nice staff that were very helpful. Room was clean. Alarm/clock didn't work very well. Overall though a good value.
4 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu

Short but Comfortable

Posted Jul 16, 2014
We stayed for only one night but the staff was friendly and the room was very nice. The room was spacious, it was a quiet area and we enjoyed our stay. The only problem we had was there was nowhere to get water since the only vending machine was broken.