Ratings based on 111 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Couplesby James from San Jose, Calif.
Posted Dec 2, 2013
Pros: The hotel was quite charming, decorated with odd bits of French culture. There are good restaurants close by. The staff was pleasant and helpful.
for Everyoneby A verified traveler
Quaint and quirkyPosted Nov 10, 2013
Pros: The quirky additions like the large duck light!
Lovely hotel, with charm and an unique feel. We enjoyed our night in Petaluma and took advantage of the invite to make ourselves at home.
for Everyoneby A verified traveler
Posted Nov 9, 2013
Cons: Hotels and Expedia need to be accurate on what is or not available at time of booking.
Our booking was for three nights, but the room was not available for all of those nights. One hotel attendant was nice and infromed us of the problem, expecting that a second attendant would be in charge of helping us out the following day. However the second attendandt was not as helpful and seemed to have an atitude. Nevertheless the second attendant did contacted the hotel owner, who ended up booking the third nght for us at a different hotel using his own credit card. We would have preferred to stay as was originally booked, of course.
for Everyoneby Roberta from Oakland, CA
Metro Hotel and CafePosted Oct 29, 2013
Pros: The location, quiet, water pressure and temperature, and decorating ideas were enjoyable.
Cons: Exit during an emergency might be difficult in some situations..
Location: The location provided easy access to places of interest.
Metro Hotel fell short of expectations. Nothing in the promotional blurb mentioned 2:30 PM check-in. The queen bed size was more of a double and the mattress was uncomfortable. WiFi access was per (admittedly low-cost) subscription. The deep, claw-footed tub was uncomfortable . TV screen was up-to-date but channel selection limited to local and sports programming. Safety issues were of particular concern. Our room location offered only one way out in case of emergency and that path included uneven tile and pavement between the lobby/dining area and rooms could . Staff was rarely available. The "Cafe" is more of a space used for dispensing coffee, tea, and coffee cake.
for Everyoneby Charles from New York, NY
True gem in PetalumaPosted Oct 2, 2013
Pros: Bed was very comfortable. A little far (about a 15~20 minute walk) from the main area of town, but there are a few restaurants within 5min distance.
Cons: Hot water in shower was a little weak, and fluctuated from hot to cold at times.
Location: Had dinner at Luma (fantastic food, cozy, great service, and solid wines).
First time here and definitely will not be our last. Great one-night stay at the Metro Hotel. Super comfortable, cozy, and cute. Room and bathroom were very clean. Enjoyed the morning pastries and drip coffee (a bit ghetto, but good). Check-in and check-out was seamless and pleasant. Highly recommend!
for Overnight Stay Before Destinationby A verified traveler
Quirky but interestingPosted Sep 19, 2013 on Hotels.com
If your looking for different and quirky this is your place. Bell staff is only part time so don't expect what you have available in a normal hotel. Close to charming old Petaluma and restaurants.
for Everyoneby Taloola from San Jose
Just Shy of CharmingPosted Sep 16, 2013
Pros: Despite juggling way too much, the young man staffing the hotel tried to be polite & friendly. The bed was comfortable.
Cons: The hotel could be a delightful experience w/a little TLC & more staffing. Seems like someone had a great idea then ran out of inspiration or money.
Location: Was there on business, but town is charming & it's close to Sonoma, Santa Rosa.
Read reviews & was prepared for an out-of-the-ordinary stay. Didn't mind the spare furnishings or tiny bathroom (too much), but hotel is sadly in need of some TLC. The website picture is very flattering; hotel appears extremely charming & inviting. Not the case close up. To pull off the French flea market look, clean & tidy is a must or you end up w/shabby instead of charming. My room was a bit better, fairly clean & comfortable bed. Cute French doors, but badly in need of new shades. Table in my room & outside needed good wipe down; broken bistro chair should be replaced. Large cobweb in my shower & top edge of the tile was very dirty. Warm water took a long time coming-never got hot. Sweep walkways, trim olive trees, replace dead plants-every Vinca but one in the cute "ferris wheel" planter near rear entry door was dead. When you arrive there's a phone for entry; had to call twice before a young man answered. His greeting was friendly enough, but he clearly had too much to juggle. Said he was on the phone & I had to wait to check in. Another woman came in; he gave both of us the "welcome/introductory" speech together; took me to my room while she waited. Lack of staffing was off putting; one woman I saw a couple of times in the cafe area (possibly the owner) was very unfriendly. Morning "pastries"-store bought pound cake. Too expensive, not enough charm to overshadow the lack of attention to detail. Hotel website reviews sound glowing; check Yelp & other sites.
Recommendedby Gail from Gualala
Posted Sep 16, 2013 on Hotels.com
Overnight stay on my way to the airport via the Sonoma Airporter. Everything about Metro was fun perfection..
for Personal Eventby Larry from NYC
Unexpected hotel in PetalumaPosted Sep 14, 2013 on Hotels.com
First off finding such a place out in Petaluma was entirely unexpected. the people who run the place day to day are very helpful and accommodating. Everything there is a delight. Some might call it "cute" (but i wouldn't ever use that word) so instead I'll charming!
for Business Travelersby Mark from Chicago
Cute hotel in PetalumaPosted Sep 13, 2013 on Hotels.com
Definitely different from the chain hotels. Metro has a kitschy, Parisian theme. It works pretty well, but can be a bit over-the-top. Check-in was fine. Rooms are scattered around a rambling bulding (no elevator). Room was basic, but comfortable, but without a lot of amenities. No air-conditioning, so be careful in the summer. Easy parking and free wifi. A very sparse breakfast is provided--coffee and blueberry pound cake. Overall, it was a nice change from the chain hotels, but I am not dreaming about a return visit.