Front of property

Reviews of Sheraton Sonoma Wine Country Petaluma

3.5 out of 5
Sheraton Sonoma Wine Country Petaluma
745 Baywood Dr, Petaluma, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 509 out of 1004 reviews" "
Rating 8 - Good. 301 out of 1004 reviews" "
Rating 6 - Okay. 94 out of 1004 reviews" "
Rating 4 - Poor. 63 out of 1004 reviews" "
Rating 2 - Terrible. 37 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

OLGA

Traveled with family and small children
Liked: Cleanliness, staff & service
The stay was fine. It definitely needs a few upgrades and upkeeps on the property itself. The kids enjoyed the pool and hot tub so that’s always a win. Paid for parking with Expedia but was still charged through the hotel….. .
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location easy access from freeway.
Stayed 1 night in Mar 2024

6/10 Okay

Louise

Liked: Cleanliness
Lovely large room and bathroom. Clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Art Pillado

Stayed 1 night in Feb 2024

10/10 Excellent

Chase

Stayed 1 night in Mar 2024

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing! Views and area are so beautiful. Enjoyed staying there!
Stayed 3 nights in Feb 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Wonderful hotel. We had a suite that opened up to the marina. Will definitely be staying there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Garret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good people!
Stayed 3 nights in Feb 2024

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Their computer system and cc machine did not work, they ended up billing my card two times for $100, but claimed it did not go through... Had my bank notify me when there is a charge to my cc, so could refute their assertion it did not register. Frustrating
Stayed 1 night in Feb 2024

6/10 Okay

Christy

Business traveler
The view of the marina was nice. There is a walking trail in the estuary that is beautiful. My room did not have a refrigerator and I had to move rooms only to find that the new room had no microwave. I was too tired to move again. The outside of the building is weathered and needs maintenance. All in all, it was fine for the 1 night I needed to stay due to a power outage.
Stayed 1 night in Feb 2024

8/10 Good

Ramanathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was a bit further away from easy dining and breakfast wasn't included, and the elevator was freezing cold. Other than that, it was a nice hotel, with friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Jaime

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super chill and quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shawn

Stayed 2 nights in Dec 2023

10/10 Excellent

Tiffany

Stayed 2 nights in Dec 2023

10/10 Excellent

Patty A., Stevenson Ranch

Stayed 2 nights in Dec 2023
Response from Margaret T. on Feb 1, 2024
We're glad to see you enjoyed your stay with us! Thank you for your feedback and hope to see you again soon!

10/10 Excellent

London

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet accommodations, comfortable clean room
We traveled with 2 dogs, and that is already a bit stressful, but the pet friendly rooms and accommodations at the Sheraton made it an easier trip. The room was clean, with no smells, ground level, and easy access in and out for pups. We had a great experience, comfortable beds, and the room was updated.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Stayed 3 nights in Dec 2023
Response from Margaret, Front Desk Agent on Dec 22, 2023
Thank you, Melissa, for your feedback! We appreciate your business and hope to see you again soon! Happy Holidays from the Sheraton Team!

8/10 Good

David, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Margaret, Front Desk Agent on Dec 22, 2023
Thank you, David, for your feedback! Please let us know if there is anything we can do to improve for next time and hope to see you again soon! Happy Holidays from the Sheraton Team!

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Heather on Dec 17, 2023
Thank you Patrick!!

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good solo trip
Great time for myself at the Sheraton, was close enough to my destination and comfortable during day and night.
Stayed 1 night in Dec 2023
Response from Margaret, Front Desk Agent on Dec 22, 2023
Thank you for your feedback! We greatly appreciate your business and we're glad we were able to accommodate your stay! We hope to see you again soon!

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Margaret, Front Desk Agent on Dec 22, 2023
Thank you, Michael for your response! We are glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno
Stayed 1 night in Nov 2023

10/10 Excellent

Mina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Margaret did an excellent job in welcoming and setting us up at reception.
Stayed 2 nights in Nov 2023
Response from Margaret, Front Desk Agent on Dec 22, 2023
Thank you for your review, Ms. Faroozi! I hope to see you again when you return! Happy Holidays!

10/10 Excellent

Julia

Stayed 1 night in Nov 2023
Response from Margaret, Front Desk Agent on Dec 22, 2023
Thank you, Julia for taking time to write this review! We hope to see you again soon! Happy Holidays from the Sheraton Team!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very kind and helpful!!! The rooms were very clean with great views of the harbor.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Uncomfortable bed
Staff was good. Bed mattress was horrible. It sagged and was uncomfortable to sleep on. Other than that room was great.
Stayed 2 nights in Oct 2023

8/10 Good

William, The Woodlands

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in and out too fast to use any facilities.
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Traveled with partner
Liked: Staff & service
Hotel is getting old
Stayed 1 night in Oct 2023

10/10 Excellent

Jesse

Stayed 1 night in Oct 2023

8/10 Good

HEATHER, Newhall

Stayed 1 night in Oct 2023

4/10 Poor

Joerg

Disliked: Cleanliness
Stay with dog
We had our dog with us and paid a 75$ fee for him. The room we’ve had was really dirty. Lot’s of pet fur and spider webs. I don’t mind the extra fee for the pet. But I do expect a clean room. The carpet was full of stains. Also we were not allowed to use the outdoor seating with our dog because it belonged to the pool area. The area is really nice though.
Stayed 1 night in Oct 2023

10/10 Excellent

Lynne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Fred

No small refridgerator, no magazine or info on restaurants to go to in the area, nothing about the events available in the area...Then to go into their eat , we were the only ones there, no waiter came to bring a menu, we were treated as if we did not matter while two people at the counter were talking and said they were trying to find a menu. Not good customer service. Plus there is a big parking lot and they make people who stay at the hotel pay for parking their car. NO we will not be back to this hotel.
Stayed 1 night in Oct 2023
Response from Margaret from Front Desk on Oct 7, 2023
Hi Mr. Foster, so you room did have a mini fridge because all of our rooms do have mini fridges. Front desk would've been able to let you know about events in the area and we do apologize about your experience at the restaurant. I'm glad Wendy was able to comp your breakfast and helped your experience a little bit. Thank you for your feedback and we hope you have a great rest of your day!

10/10 Excellent

George, San Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Margaret from Front Desk on Oct 7, 2023
Thank you so much for your feedback! We appreciate it!

2/10 Terrible

Jessica

Stayed 1 night in Oct 2023

10/10 Excellent

Ann Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here frequently while visiting our daughter and family. The staff are always welcoming and early check in accommodated. The room is clean and the hotel is quiet.
Stayed 1 night in Sep 2023

6/10 Okay

Cecilia

Disliked: Property conditions & facilities
Wedding weekend
Exterior was dirty. Staff was not engaging. (Wedding planner Mimi was great!) no lunch at restaurant? Only breakfast and dinner. Food and dessert at wedding great!
Stayed 2 nights in Sep 2023
Response from Margaret from Front Desk on Oct 8, 2023
Thank you, Ms. Ortiz, for your feedback. We appreciate your honest feedback. We are working on getting lunch back in our restaurant so hopefully when you come back, we'll be able to exceed your expectations!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Carol

Stayed 1 night in Sep 2023

10/10 Excellent

Wendee

Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a remarkable experience for my girlfriend and I staying at this hotel.
Stayed 3 nights in Sep 2023

4/10 Poor

Sierra

Traveled with partner
The Marina view sounds enticing before you get here yet the water is brown and yucky. Not something great to look at and the smell is a little different
Stayed 1 night in Sep 2023
Response from Margaret, Front Desk Agent on Sep 18, 2023
Thank you for your feedback, Sierra. Unfortunately, if it were up to us, we'd clean it but because we're not associated with the Marina, there's only so much we can do. We will bring this to attention with the city and see what can be done. Thank you again and you have a great rest of your day.

6/10 Okay

Yutie

No comment
Stayed 1 night in Sep 2023

2/10 Terrible

Melissa, Simpsonville

Disliked: Cleanliness, staff & service, property conditions & facilities
Sadly, very poor customer service. From the time we checked in to the time we checked out. Older property that needs updating. Very surprised this carries the Marriott name.
Stayed 1 night in Sep 2023
Response from Margaret, Front Desk Agent on Sep 18, 2023
We do apologize we weren't up to par with your stay. We do hope you enjoy the complimentary upgrade you were given for your anniversary. If you could email us and elaborate on what we can do to help with our customer service, please do so. Thank you and have a great rest of your day.

10/10 Excellent

Donnelle

Traveled with family
Liked: Property conditions & facilities, room comfort
good option for this area!
Nice - easy check in - nice rooms - very busy with weddings that day. Staff was great.
Stayed 1 night in Sep 2023
Response from Margaret, Front Desk Agent on Sep 18, 2023
Thank you so much Donnelle for your feedback, we appreciate it very much. We hope to see back again when you're not busy! Have a great rest of your day!

4/10 Poor

Cherie

Liked: Cleanliness, amenities, property conditions & facilities
I'm extremely disappointed with The Sheraton in Petaluma. I booked this for a friend of mine. Who is in a very bad position. When I reserved it, I said she had.a pet I wanted the $4 a day parking I Was very clear on what I wanted did not receive that She does not have the money to pay all the charges. That's why I got Her the room..
Stayed 2 nights in Aug 2023
Response from Margaret, Front Desk Agent on Sep 6, 2023
Hello cherie, it seems there was a misunderstanding. In the reservation it is notated that the guest did call on the day of the reservation and spoke with the front desk about the fees and guest did say she understood the pet fee and the parking fees. The 4 parking fee is only if it's prepaid through Expedia. We hope this clears up the misunderstanding. You have a great rest of your day.

6/10 Okay

Lora

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing.
Pulling up to the property, it’s impressive. Part of a larger complex. Our king room appeared clean, comfortable, spacious. A bit dated. Few things popped up: fan in bathroom did not work, light in the shower did not work, bathroom sink backed up quickly & took forever to drain. I did mention these minor things to a appreciative maintenance man on our way out. From our room, 384, view looked out onto a small harbor. Nice view (not the usual parking lot). My husband pointed out several things: shrubs & weeds growing from many of the high gutters, most of the bright blue awnings were torn or completely missing, railing & trim work peeling. Somebody does not care much about the outside of this property!! Not what you would expect from a Sheraton!! I don’t think the Marriott Bonvoy people would be at all happy about this! The room was great for what we needed, but the property was sad. Probably find a nicer place for our next stay.
Stayed 1 night in Sep 2023
Response from Margaret, Front Desk Agent on Sep 6, 2023
Thank you, Lora, for your feedback. We greatly appreciate it and we do want to let you know that we are working on clearing up those gutters. We are hoping to renovate the beginning of next year so hopefully we see you after the renovations.