All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Loved that complementary breakfast provided by the hotel. Staff is very friendly and very polite. Staff was always there to address my concerns and questions. Overall it was a very pleasant experience.
Samaria
Stayed 3 nights in Apr 2024
Response from GM on Apr 16, 2024
Thank you for your kind words. We look forward seeing you in the near future once again.
Response from Luis A. Hernandez - General Manager on Mar 6, 2024
Your feedback motivates us to continue striving for excellence, and we will share your compliments with our entire team. It's guests like you who inspire us to maintain the highest standards of hospitality.Once again, thank you for choosing to stay with us and for sharing your positive review. We look forward to welcoming you back for another outstanding experience in the near future.Warm regards,
10/10 Excellent
Franclot
Mar 2, 2024
Franclot
Stayed 1 night in Mar 2024
Response from Luis H on Mar 26, 2024
Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We can't wait to have the pleasure of hosting you again soon!Warm regards,
Dear Raymond,Thank you so much for taking the time to share your feedback following your recent stay at The Holiday Inn Express in Santa Rosa, CA. As the general manager, I truly appreciate hearing about your experience and am grateful for your kind words.I'm delighted to learn that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable. Providing exceptional service and ensuring our guests feel comfortable and valued are top priorities for us, and it's incredibly rewarding to know that we met your expectations.Your feedback motivates us to continue striving for excellence, and we will share your compliments with our entire team. It's guests like you who inspire us to maintain the highest standards of hospitality.Once again, thank you for choosing to stay with us and for sharing your positive review. We look forward to welcoming you back for another outstanding experience in the near future.Warm regards,Luis A. Hernandez
Thank you for choosing to stay with us at The Holiday Inn Express in Santa Rosa, CA. It was truly a pleasure having you as our guest.We hope your time with us was comfortable, enjoyable, and met your expectations. Your presence added to the warmth of our hotel, and we appreciate the opportunity to have served you.If there is anything specific you would like to share about your stay or if there are ways we can further enhance our services, please feel free to let us know. We value your feedback and strive to continually improve our guest experience.We look forward to the possibility of welcoming you back in the future. Thank you once again for choosing The Holiday Inn Express in Santa Rosa, CA as your home away from home.Best regards,
Easy check in, nice affordable room, restful night.
Kate
Stayed 1 night in Jan 2024
Response from Val on Feb 16, 2024
Thank you for taking the time to provide feedback following your recent stay at The Holiday Inn Express In Ca. We appreciate your feedback and glad you enjoyed your stay with us.We Look Forward To Your Next StayValerie C. At The Holiday Inn Express
Thank you for taking the time to share your feedback following your recent stay with us at the Holiday Inn Express In Santa Rosa Ca .We Genuinely appreciate your insights and are thrilled to hear about your positive experienceWe Look Forward To Your Next StayValerie C At The Holiday Inn Express
10/10 Excellent
Edward, ROSEVILLE
Jan 14, 2024
Edward
Stayed 1 night in Jan 2024
Response from Val on Feb 16, 2024
Hi Edward. We Appreciate Your Feedback regarding your recent Stay With us .Thank you for taking the time to share your Insights with us. We are glad to hear you had a positive experience Here at The Holiday Inn Express In Ca. We Look Forward To Your Next Stay Valerie C At The Holiday Inn Express
The room was way too small for 3 persons and 3 suitcases. No space to move around
Benjamin
Stayed 2 nights in Oct 2023
Response from LH GM on Nov 21, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SANTA ROSA NORTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (707) 542-5544 or HiexLuisH@Gmail.com.Sincerely,Luis A. Hernandez General Manager (707) 542-5544HiexLuisH@Gmail.com
Everything is great. Appreciate the convenience of breakfast and coffee available. A bit of noise from the highway nearby, but everything else is great!
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SANTA ROSA NORTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (707) 542-5544 or HiexLuisH@Gmail.com.Sincerely,Luis A. Hernandez General Manager (707) 542-5544HiexLuisH@Gmail.com
Extremely clean! Comfy bed! Wonderful breakfast with bacon, sausage, eggs, pancakes, etc. really filled us up.
This hotel is real close to US101 so bring earbuds for sleeping. The window coverings are a bit tricky. Use the chain pulls and don’t try to pull the shades by hand. They are blackout shades - very nice.
Linda
Stayed 1 night in Oct 2023
Response from GM on Nov 21, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SANTA ROSA NORTH.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at (707) 542-5544 or HiexLuisH@Gmail.com.Sincerely,Luis A. Hernandez General Manager (707) 542-5544HiexLuisH@Gmail.com
Nice friendly staff. A little noisy since students where staying there for a college meet and we where next to the pool. Not walkable but a short drive to Shultz museum and railroad historic area and other points of interest.
Patty
Stayed 1 night in Sep 2023
8/10 Good
Jane
Traveled with family
Sep 9, 2023
Liked: Cleanliness, staff & service, amenities
The room was clean but very small. Very generous hot breakfast. Great bed.
Property okay but room and bathroom too small for two adults, luggage and toiletries. No decaf at breakfast…in convenient to have to wait and buy some when should’ve come with breakfast. Rooms were clean
The front desk staff was friendly and helpful, the room was super clean, and the bed was the most comfortable hotel bed I’ve ever slept on. Super convenient location with plenty of parking even when busy.
I stayed one night. The room, while looking clean, smelled terrible. Like durty laundry. When i went to take a shower there was 1 bath mat. 2 habd tiwels andc2 washcloths. Not a singke bath tiwel. I had to call front desk for towels. Henbi took my shower, i pulled the shiwer curtain across and on the rod was a dried, used washcloth. I was very disappointed in this hotel.
Susan
Stayed 1 night in Aug 2023
8/10 Good
Larry
Traveled with pets, Traveled with family
Aug 7, 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
While room was ok, hallway noise was unnerving. Outside area perimeter was grassy, nice for pets, but open, exposed wires. Unexpectedly good breakfast options, though. Friendly staff.
Larry
Stayed 2 nights in Aug 2023
Response from Leti on Aug 10, 2023
Hi Larry, thank you for staying with us. I am sorry for the unnerving feeling. I hope one day you decide to come back with us so we could make it right for you.
After initially having a few issues with my room I was contacted by the manager who made everything right. Great service
I would recommend. Will be returning!
Bunch of our workers stayed here and it was top notch. Luis worked with us well and the property was conveniently close to the freeway yet really upscale for the cost.
Niklas
Stayed 4 nights in Jul 2023
Response from The General Manager on Jul 27, 2023
Thank you Guys! We look forward hosting you next time. With a Servant's Heart, Luis A. HernandezGeneral Manager, Holiday Inn Express Santa Rosa, CA
8/10 Good
Robert
Traveled with family
Jul 11, 2023
Liked: Cleanliness, staff & service
Convenient but no dining.
Good breakfast.
Aged elevator.