Front of property - evening/night

Reviews of Quality Hotel Augustin

4 out of 5
Quality Hotel Augustin
Kongensgate 26, Trondheim

Reviews

8.2

Very Good

Rating 10 - Excellent. 313 out of 1002 reviews" "
Rating 8 - Good. 495 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Abdi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Caroline on Mar 2, 2024
Takk for at du deler.

2/10 Terrible

Abdi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Caroline on Mar 2, 2024
Takk for at du deler.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Cecilia on Sep 11, 2023
Tusen takk :)

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could not have been more helpful with necessary information regarding public transportation and parking garage. Staff even tried to book room at another hotel for us closer to airport. We ended up coming back our last night. They stored our luggage in their baggage room during our side trip to Tromso. They really catered to our needs.
Stayed 2 nights in Aug 2023
Response from Cecilia on Aug 30, 2023
Thank you, Julie! So nice to see that you enjoyed your stay :) Please visit us again next time you are in Trondheim!

10/10 Excellent

Seeta

Stayed 4 nights in Jul 2023
Response from Cecilia on Aug 24, 2023
Tusen takk for at du deler :)

8/10 Good

Daolun

Stayed 3 nights in Jun 2023
Response from Cecilia on Jul 20, 2023
Thank you :)

8/10 Good

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Cecilia on Feb 6, 2023
Tusen takk for at du deler :)

10/10 Excellent

Karen

Stayed 1 night in Aug 2022
Response from Cecilia on Sep 9, 2022
Tusen takk, og velkommen igjen :)

10/10 Excellent

Charles

Liked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from Cecilia on Sep 9, 2022
Tusen takk, og velkommen igjen :)

8/10 Good

Markus

Liked: Cleanliness
Stayed 2 nights in Jul 2022
Response from Cecilia on Sep 9, 2022
Tusen takk, og velkommen igjen :)

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2022

8/10 Good

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good service, good breakfast. A little old.
Stayed 2 nights in Sep 2021

4/10 Poor

Mihai

Liked: Staff & service
Disliked: Cleanliness
Bathroom was not properly clean.
Stayed 1 night in Sep 2020

6/10 Okay

Lavinia

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great stay
Great stay. The hotel took great care of all guest. They had good routines for a safe covid 19 stay.
Stayed 2 nights in Jun 2020

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020

6/10 Okay

John Erik

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great location. Good breakfast.
Stayed 1 night in Jul 2020

8/10 Good

trond

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2020

8/10 Good

Hanneh

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Marie

Liked: Cleanliness, staff & service, room comfort
Overall good
The hotel was a little bit run down, some of the equipment was quite old (the elevator, shower and toilet in the room). The staff was however great , helpfull and the breakfast buffet good.
Stayed 1 night in Jul 2020

10/10 Excellent

Ugo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in the town centre
The stay was very good, there was just a bit of noise from the street. The breakfast is very good, amazing location in the centre of Trondheim. Close to bus, shopping mall.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
More than decent
Great breakfast even during Corona times. Other hotels in town have opted for much cheaper solutions. Room was clean - the matress below standards though and some noise from a central fan in the yard when windows were open. Would stay again but upgrade room. Nice view of the street from breakfast area.
Stayed 1 night in Jun 2020

2/10 Terrible

Aljosa

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Stayed at this hotel for 12 days. At check in I told the receptionist that I would be staying for a long while and if I could pretty please not get the worst room. I guess she took it as a challange and gave me room 308. The room was overlooking directly another residence from the back. There is no ventilation whatsoever. So either suffocate or freeze to death. There were no outlets anywhere close to the bed and that of course made charging my phone a frustrating affair. The shower had the temperature choice between extremely hot or flowing lava! Even on the absolute coldest setting it was unbearable. The first thing I noticed when I arrived was that the sheet on the bed had several huge holes. How someone doesn't notice that when they do the bed is beyond me. Breakfast was very lacking as well. The only positive I can say about the hotel is the placement of it. Somehow this hotel is advertised on this site as a 4*. It doesn't even deserve 3. Altho it does charge 4* prices. I was never given the option to change room. I was never given an explanation. Having spent 30k NOK for 2 rooms at the hotel I feel like I was owed at least that.
Stayed 12 nights in Jan 2020

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Torild

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very expensive for what I would describe as no better than a 1990’s backpacker’s hostel. It’s close to the CBD but way too expensive for what you get. Tea coffee only available downstairs. Mattresses only 10cm thick on a fold away style bed.
Stayed 1 night in Jun 2019

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2019

8/10 Good

Jorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect hotell for a business trip to Trondheim. Affordable, great location and overall nice conditions.
Stayed 2 nights in May 2018

4/10 Poor

Fred, Devon, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the place to stay in Trondheim
No room service, small tired rooms, shower leaked, air com also not working - generally poor.
Stayed 2 nights in Jun 2018

6/10 Okay

Mundi

Liked: Room comfort
Good breakfast!
Stayed 1 night in May 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right in the heart of the city
Beautiful city beautiful hotel right in the heart of the city center, five minute walk from the train station really convenient I loved it.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, nice staff, excellent breakfast!
Stayed 1 night in Jan 2018

8/10 Good

rick, portland oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first choice in Trondheim
Exelent ocation, great breakfast. My only complainjt is that wifi was weak and had to be re-connected frequently
Stayed 3 nights in Nov 2017

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location; slightly tired rooms
Convenient central location. Top floor single room fairly small and no desk to work. Rooms are little tired but clean.
Stayed 2 nights in Nov 2017

10/10 Excellent

David, Lincolnshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay for business trip.
Comfortable, clean room, good breakfast, friendly staff.
Stayed 4 nights in Sep 2017

10/10 Excellent

M Rachmat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to important destinantions in Trondhei
It was nice experience to stay in Quality Hotel Augustin - Trondheim
Stayed 1 night in May 2017
Dear M Rackmat, Thank you so much for your feedback. Welcome back!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Convenient, tired but reasonable value
Hotel is tired and really could use a full refurbishment although room was fine. OK value at around 800NOK per night. Excellent location for central Trondheim.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely, second time I gave stayed
Perfect for my stay

10/10 Excellent

Lou, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, centrally located, excellent breakfas
The staff at the Quality Hotel Augustine were excellent. We asked them tons of questions about the city, what to do in town and where to go walking out of town. Other possible trip itineraries. They took the time to look up schedules , show us map routes, and give us suggestions. We had a great time.

8/10 Good

Kwang Kyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in center of Trondheim
good location to access downtown, but interiors were a little bit of old one.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Darwin, Upland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time in Trondheim

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Closed due to Strike !
I booked this hotel through EXPEDIA, and at the time, there is a Strike by Norwegian Hotel workers, and when I arrived at the hotel, and tried to enter the hotel, it was closed. So I had to find another hotel. Expedia, should have notified me of this and made an alternative arrangement, or at least warned me that this might happen. As yet I do not know if i have been refunded or not. Bad customer service from both the Hotel and Expedia.

6/10 Okay

Michael Styrk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Grant, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
the staff was amazing! Little noisy at night but the students were all just coming back so it was understandable.

6/10 Okay

Ole Knut

Liked: Property conditions & facilities
Suveren plassering - greitt hotell
Eit heilt greitt hotell med fin plassering ved torget i Trondheim. Meir sentralt blir det ikkje i byen, men noka stor oppleving er dette ikkje. Men frukosten er ganske bra og personalet triveleg. Gratis kaffi og te døgnet rundt er òg fint.
Stayed 3 nights in Dec 2023
Response from Cecilia on Jan 4, 2024
Tusen takk for at du deler, Ole Knut. Ha et riktig godt nytt år, og velkommen igjen :)

8/10 Good

Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cecilia on Dec 19, 2023
Tusen takk for at du deler, Olav. Ha en riktig god jul :)