Ratings based on 16 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
50% of guests recommend
3.6 Room cleanliness
3.1 Service & staff
3.6 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Stuttgart

Atlantic Palace--up a narrow dangerous road

Posted Jul 27, 2011 on Hotels.com
Taxi to hotel from train is 25 Euro. The shuttle runs only limited hours and the road between the hotel and town is too narrow to safely walk. The hotel has a nice buffet that opens at 9 a.m. on Sunday. Most guests were British.
3 out of 5
by A verified traveler

Grand Hotel Atlantic Palace - Sorrento

Posted Jul 28, 2009
The hotel facade and entrance vestibule look good but in general the rooms are tired and in need of some refurbishment, especially the bathrooms. The hotel is convenient for central Sorrento and a good hotel shuttle-bus service is available. The dining arrangements were ok but you have to be in early to ensure quality of food and service; you are certainly rushed if you are still in the dining room shortly before it closes. The Waiters are a little too formal and there is no atmosphere in the Dining Room at all. The pool is good and a lovely sun trap and the balconies on the front of the hotel are pleasent. To say this was a 4-star is overly exagerated; it's 3-star at best.
1 out of 5
by A verified traveler

Totally not impressed

Posted Jul 15, 2009
This in my view was not a four star hotel. The front desk staff were unfriendly and very kurt. The public areas were dirty. No mini bar in room and no water. No hotel shop to purchse water. Bar closes at mid night. Their supposed great restaurant was like a diner. They served the main course on the table before the apptetiser was finished. I paid for a sea view double room for two persons. I got a back of hotel view and when the other person arrived they would not let him in the hotel. I left before the night stay was over.
5 out of 5
Recommended
by A verified traveler from napoli

un albergo splendido

Posted Aug 12, 2008 on Hotels.com
vicino a Sorrento, se non hai la macchina puoi usufruire di una navetta che ti porta in città. L'albergo è bello e accogliente, con quel fascino delle cose antiche ma con tutte le comodità. Camera ampia e pulitissima.
4 out of 5
Recommended
by A verified traveler

Too far from station to walk

Posted Sep 24, 2007
Nice hotel but in a far off location. Don't even think about trying to walk there. It is uphill, with traffic, no sidewalk, and it is hot dragging luggage up a hill.
1 out of 5
by A verified traveler

a big NO

Posted Sep 16, 2007
very dissapointed. It was not clean, or well maintained. Food was equally poor.
3 out of 5
Recommended
by A verified traveler from Channel Islands

Beware

Posted Oct 4, 2006
The hotel is clean, comfortable and friendly. Our room was spacious and well appointed.The evening meal offered free for stays of 5 days or more is a table d'hote menu. Whilst the food is good, you are constrained to eat it along with many package tour groups, who all seem to be on half-board terms. There is a free bus shuttle offered to town (about 3 kms), but it does not run between 17.00 and 20.45. Presumably because every guest appears to eat in the hotel. The first kilometre of the walk has no pavement, and one is forced to walk in the road. A suicidal experience at night.
2 out of 5
by Melody from Philadelphia, PA

Wouldn't return to this hotel

Posted Sep 25, 2006
We & several friends all booked here for a short stop in Sorrento. We were very disappointed with this hotel. The front desk staff was not at all helpful with our requests for assistance. At one point we asked for help in setting up transportation to the port and the desk clerk actually said "I'm too busy, come back tomorrow morning". One of the guest rooms smelled like mildew (in the newer part of the building), so I wouldn't recommend taking a room in that section. The complimentary breakfast was good & the dining room staff was friendly & helpful. We arrived in the late afternoon after traveling all day and the only food available were some stale pre-made sandwiches at the bar. The outdoor terrace was a nice place for an afternoon drink & there was live entertainment in the bar the night we were there.
5 out of 5
Recommended
by A verified traveler from Santa Fe, New Mexico

Would Stay There Again

Posted Jul 5, 2006
Hotel staff excellent and helpful in all respects. Free hotel bus transportation to Sorrento Plaza. Food in restaurant good, a bit pricey but convenient. Only negative was the coffee but then we are "coffe snobs". Excellent swimming pool.
4 out of 5
Recommended
by A verified traveler from Kansas City, MO

Great hotel for the price

Posted Jun 29, 2006
We had a good experience at this hotel! Staff was friendly, accomodating and spoke pretty good English. Rooms were big (20 foot ceilings) and comfortable. Every room has a patio, the front of the hotel faces the ocean, but only the top two floors have a view. Maid service is questionable, but the hotel is in good condition and clean throughout. Pool was very nice! Theres nothing really next to this hotel, we spent all our time in town or in neighboring spots (like Capri and Positano) when we weren't at the pool.