Ratings based on 99 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified traveler
DelusoPosted Apr 18, 2015
Pros: La posizione ed il panorama
Cons: La qualità di qualche camera, rimodernare farebbe bene non poco. La colazione visto che i prodotti della zona sono eccellenti
Un fine settimana deludente. Mi sembra di essere stato in un motel piuttosto che in un hotel. Altro che 4 stelle. La camera riservatami è qualcosa di indegno per un hotel che vuole definirsi a 4 stelle. Vendere e riservare a clienti camere del genere mi sembra inopportuno e scorretto. Un hotel in quel contesto e di tale portata non può avere una camera in quella maniera senza nessun tipo minimo di confort a partire dal letto alla televisione all'arredo alla pulizia della camera e soprattutto un bagno indecente. La colazione molto turistica e con poca varietà e pochi prodotti freschi. Le uniche cose che salvo sono la posizione dell'hotel con il suo panorama ed il personale molto disponibile e cortese
for Everyoneby A verified travelerfrom UK
Gorgeous hotel overlooking the sea.Posted Apr 10, 2015
Booked at short notice to attend a wedding. I was amazingly surprised by the size of the suite; it was very grand and had lots of storage facilities. Bathroom facilities was at it's best. The suit had two balconies both overlooking the sea. Only disappointment was the difficulty with regards to consistently getting Internet due to room being on the cliff face. Digital TV promised but was unobtainable and very disappointing. Hotel is a stones throw away from Sorrento train station, dining and shopping - amazing experience.
for Couplesby A verified traveler
Posted Oct 18, 2014 on Hotels.com
for Everyoneby A verified travelerfrom hertfordshire, england
Great position close to marina & piazzaPosted Oct 18, 2014
Pros: Beautiful decor such lovely friendly staff so very helpful. Stunning views over the Bay!
Cons: The annexe side of the Hotel needs all decorating & bedrooms so very dated.
Location: Location is brilliant! Minutes walking distance to the shops, restaurants, piazza, bus & train station.
Arrived to a beautiful hotel, however our room was terrible! Worst we have had! Saw the hotel receptionist to complain, Tony he was wonderful said all the rooms were occupied & had to stay for two nights in that room then could change to another room it was such an improvement with a great seaview, So much spacious & comfortable.
for Everyoneby A verified travelerfrom Kent, UK
Good position but needs refurbishmentPosted Oct 15, 2014
Pros: Due to the wonderful, although somewhat unseasonal hot weather, we ate breakfast each morning on the terrace with amazing views over the bay of Naples
Cons: Certainly needs refurbishment.
Location: Good location, with fantastic views and only a short walk into town.
Recently spent a week here and enjoyed our stay. We e-mailed ahead asking for a bath as this normally means getting a bigger bathroom and luckily our wishes were met. Both the bathroom and bedroom were huge. However our accommodation was very dated with cracks in the ceiling and floor tiles and the chrome bathroom fittings all needed replacing. We had a city view room which was noisy but due to the hotel position, this could not be avoided. Toiletries were replenished as necessary and beds turned down in the evening.
for Couplesby A verified travelerfrom Colorado
Excellent location with easy accessPosted Oct 15, 2014
Pros: Location and room size.
Cons: Staff was helpful, but not overly friendly.
The location of the hotel is within easy walking distance to the local restaurants, shops, etc. without being right in the middle of it. The bus and train depots are within easy walking distance too. (There is a bus that goes directly (no stops) from Naples Airport to Sorrento for 10 euros per person.) The breakfast was always very good with a wide variety. We didn't allow time for relaxing as there were too many great attractions nearby (e.g. Pompei, Capri, Amalfi, Positano, etc.) to sit and relax on the lounge chairs on the dock, but it looked to be nice. The pool temperature was way too cold for my taste which is probably why only the local birds seemed to be enjoying it. We had a room on the side of the building, not one with a "sea view", but not directly on the main street either. We were somewhat concerned about the location (near stairs and elevator), but did not have an issue with noise from outside or inside the hotel. The rooms were larger than most we stayed at during our Italy trip including a separate sink/tub room from the toilet.
for Couplesby Davidfrom Key Largo
great viewPosted Oct 12, 2014 on Hotels.com
Very nice hotel. Great location, condition of hotel. Great breakfast and fabulous room. Staff not very friendly.
Recommendedby NKfrom Pittsbugh
Excellent locationPosted Oct 11, 2014 on Hotels.com
Great stay. Views of Mediterranean.
for Everyoneby A verified travelerfrom Salisbury
Great views and close to centrePosted Oct 4, 2014
Pros: All covered above
Cons: All covered above
Location: Great location, with easy access to centre of Sorrento, good for a day in Capri, and within a hours drive of Pompeii
The hotel is well positioned with great views across Naples Bay, very good access to the centre of Sorrento, and we found it easy to walk down to the port below. Nearly everything at the Hotel Europa was exceptional, all rooms are very big, and our room had an exceptional view across the bay.In fact it almost seemed that the room was too large. Breakfast was certainly adequate for us as we are not big eaters, and was served on the terrace over looking the bay and over to Mount Vesuvious... We only had one issue, which seems to happen in every Italian hotel. They for some reason seem unable to equip rooms with more up to date electrical supplies...ie power outlet so that you can use adaptors and charge phones, laptops, or tablets. For despite the magnificent room size we had but two points which we found completely inadequate.....They need to do some work in this area..
for Everyoneby A verified travelerfrom Surrey
Beautiful hotel, with stunning viewsPosted Sep 23, 2014
Pros: Situation in Sorrento
Cons: Availability of snacks by sea and pool area
Location: Lots to do in Sorrento town and excursions available at the hotel or other agents, eg Pompeii, Herculaneum, Capri, Positano - endless ....
Thoroughly enjoyed our stay, stunning views. Charming decor, typically Italian art and sculpture to view. Stayed on a B&B basis, breakfast more than adequate. Lift or steps to sea deck area. Only disappointment was that there wasn't more snacks available to eat for lunch at the deck area. Otherwise would thoroughly recommend Hotel. Close to centre of town, 2-3 minutes walk. Staff helpful and chatty without being intrusive.