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Great property and staff. Everyone is so welcoming from housekeeping to front desk. The front desk staff extremely helpful in arranging private car services to Pompeii, Positano and Naples. With each driver waiting for your visit to conclude and then driving you back to Ambasciatori.
I’ve stayed here twice now and both times we had great service and enjoyed the room, hotel pool and lower dock. Beautiful views everywhere you look and it’s walking distance to the trains, to the town and the ferries. No need for a taxi.
WOW!!!
We've traveled a significant amount internationally and this hotel is magnificent. A true luxurious venue with impeccable staff. Please keep it our secret!!
The staff and hotel is full of character. The beach pool and the caved entrance you’re greeted by is simply not to be missed. Great walking distance to all of the attractions and a short transfer to the ferry to Capri if you have large bags, otherwise very walkable.
This might have been the best hotel we have ever stayed in. The entire experience is one of a kind, from the classic decor to the stunning view, the pool, the beach, the food!!! Just a perfect stay.
One of the most beautiful hotels we have stayed in. Great customer service and the food was FANTASTIC! Take the lift to the beach and walk up the stone steps! The views....HIGHLY RECOMMEND!
My first time to sorrento and this hotel made the trip. The view was stunning and the room was authentic and comfortable. It was far enough from town to be quiet but also close enough to walk. The staff was so friendly and helpful with everything. The breakfast was incredible
The staff made this excellent. The property was well maintained and very nice. The professionalism and courtesy of the staff raised it to the next level for us.
Beautiful views of the ocean, a lovely beach deck accessible by elevator, and spacious rooms. The hotel was beautiful and a close walk to the main part of town. The food at the hotel was nothing special, and we had one rude server down by the beach -- aside from that, everything else was great. Drinks at sunset overlooking the ocean was a highlight!
The perfect stay in the village with the best views on the waters. Room was amazing and sunset sitting areas is breath taking. Perfect location to go around attractive cozy restraints and activities.
This was our worst stay in any hotel to date. I’ve never written a review in my life but feel compelled to do so. The hotel itself was beautiful. The staff were the rudest people I’ve ever encountered. I left the hotel saying I’d never go back to Italy because of how awful the experience was. Truthfully, I love Italy. It was my 4th time there. However, this hotel made our stay so miserable it ruined our time in Sorrento. It’s not worth the money! Don’t stay there.
The staff in this facility is extremely rude and unhelpful. Asked to speak to the manager and refused to give me any contact info
Deborah
Stayed 2 nights in Jun 2022
2/10 Terrible
Deborah
Traveled with partner
Jul 2, 2022
Disliked: Cleanliness, staff & service, amenities
There is no management on duty, we asked to speak to the manager and they denied us that. We booked the room for a price and charged us completely different. Very upsetting. Nicola the main concierge told us it was a $3000 for a boat ride to capri, when it’s half of that to rent a boat all day. Horrible service in all of our Italy stay