Ratings based on 70 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.5 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Denise from U.K

Beautiful location with fabulous views

Posted Apr 14, 2014
Pros: The view, tranquillity, the hospitality and the standard of the rooms
Cons: Could be more child friendly. A games room with table tennis and other games for younger guests. A kettle in the bedroom, better hair dryer
Location: Hotel provides free bus into Sorrento town. Nice shops, lovely atmosphere. Excursions include Pompeii, Herculaneum, Vesuvius, Amalfi coast.
Very accommodating and helpful staff. The restaurant staff were very helpful offering alternatives if you didn't like the menu. Nothing was too much trouble. Rooms are beautifully decorated and well laid out. We had a lovely time and would recommend. The hotel was clean and well maintained. We were initially disappointed as after booking and only a couple of weeks prior to our departure the hotel said they couldn't take us on the first night due to an over booking. However, they were very apologetic and they arranged for us to stay in their sister hotel for the first night (Bristol Hotel) where we were treated like royalty. They transferred us and our baggage to Grand Vesuvio the second day. They upgraded our rooms for the duration and reduced our bill. They MORE than compensated us for the inconvenience. We have stayed at this hotel before and will stay there again.
5 out of 5
Recommended
for Everyone
by DiAnne from Chicago, Illinois

Great view from our seaside room

Posted Oct 24, 2013
Pros: beautiful large hotel with beautiful views, a complimentary shuttle and breakfast
Cons: computers need to be replaced with updated ones that work; the Jacuzzi should be hot; the breakfast needs a variety of different foods;
Location: Great location for the view and easy access to the town for shopping and dining .. Great location to go to Capri, Pompeii, and the Amalfi coast.
The hotel was beautiful with great views especially from our seaside room with a large balcony.The room was clean and very big, While we enjoyed having a complimentary breakfast every morning, there was no variety: very moist scrambled eggs, ham, good pastries, yogurt, fruit, cheese. Since we stayed for 8 days it was hard to eat the same items every morning.The waiters were courteous and helpful The Jacuzzi was not heated; it was as cold as the regular pool.The pool was very nice. We loved the complimentary shuttle that took us to the shopping area and brought us back. You could never walk that hill. Some of the front desk staff were more helpful than others. Big negative: there were 2 antiquated computers that most people, including us, could not get to work- couldn't access our personal emails nor print the boarding pass. Front desk staff weren't helpful. They said they don't work a lot of the time and they weren't computer techs.
5 out of 5
Recommended
for Everyone
by Alex from London

great hotel but bit cut off

Posted Oct 13, 2013
Pros: great staff. Luxury.
Cons: indoor pool. better bar service.
Location: pompey great.
fantastic hotel. pool cold though in september. Good shuttle to town but inconvenient to be dependent on it. Great comfort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Much better experience than we expected,

Posted Oct 2, 2013
Pros: Large rooms, nice bathrooms, balcony. Very pretty location
Cons: More shuttle service to town
Location: Far away from town, but there was a shuttle. Sometimes though there were 2 hours breaks before the next shuttle. There was nothing to do nearby.
Beautiful hotel in a beautiful location. . Only negative is that is was away from town with no shops, restaurants etc nearby. No hotel lobby store or snack bar.
3 out of 5
Recommended
for Couples
by A verified traveler

Would recommend but has its flaws

Posted Sep 24, 2013
Pros: Free shuttle regularly to and from sorrento. Gorgeous views and clean hotel/ pool. Great location, just outside the busy roads and streets of sorrento itself. the Cleaners are doing a fantastic job of the whole hotel. Cons: Food is the worst hotel food I've ever had, supper (once out of necessity) and the 4 breakfasts we had. The pool is ice cold all of the time and the poolside bar has limited opening times. Walls are paper thin. The staff were not so friendly, just enough that I wouldn't take issue with it but in no hurry to see you sorted out. refills etc.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel, away from the maddening crowd

Posted Sep 22, 2013
They need to be far more creative with their dinner menu and ambience of the dining hall. It was like eating in a massive canteen, really bright lights. Given the wonderful setting and location of the hotel-the dining experience was poor. The breakfast was ok, but dishing up tinned fruit salad in a 4 star hotel was disappointing. Overall great location, staff not very friendly, clean room. Excellent shuttle bus service to town centre
5 out of 5
Recommended
for Everyone
by Janine from South Wales

Great hotel with fabulous views

Posted Sep 8, 2013
Pros: Nice clean rooms and great location
A great hotel,traditionally decorated and spotlessly clean. Amazing views over sorrento and in a good location. The free shuttle bus is a bonus but the hotel is only a 20 minute walk from the town.
5 out of 5
Recommended
for Everyone
by Janine from South Wales

Great hotel with fabulous views

Posted Sep 8, 2013
Pros: Nice clean rooms and great location
A great hotel,traditionally decorated and spotlessly clean. Amazing views over sorrento and in a good location. The free shuttle bus is a bonus but the hotel is only a 20 minute walk from the town.
5 out of 5
Recommended
for Everyone
by Gina from New York

Sorrento Hotel

Posted Aug 22, 2013
Pros: The spacious rooms, shuttle, and pool.
Cons: Breakfast selections
Location: The main plaza has many restaurants, shops, and street entertainment.
Hotel was conveniently located. It offered shuttle services into the main town. The rooms are spacious and the pool was very nice. Overall we had a great time at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Aug 16, 2013
Nice hotel! The pool was very nice, they have a shuttle into town.