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Reviews of Diana City

Diana City
Corso Italia, 5, Sorrento, NA

Reviews

8.2

Very Good

Rating 10 - Excellent. 11 out of 30 reviews" "
Rating 8 - Good. 14 out of 30 reviews" "
Rating 6 - Okay. 3 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 1 out of 30 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Kamin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelt terrible and had ants
Whenever we got back to the apartment there was a terrible smell and we had to open the windows. Room faced the main road so it was very noisy. The smell came from the sink in the toilets or there must have been some sort of ventilation issue. On the 4th day we found ants everywhere in the morning. It may have been because I left a juice box on the table. Still... It was very unpleasant and hardly romantic.
Response from General Manager on Oct 24, 2016
Dear customer, I regret that wrote this review, but here in the hotel we were never told anything about this problem. It occurs to me that does not reflect the truth as cleanliness is our strong point and the rooms are cleaned daily. Unfortunately we can not handle even the ants, so it he has found someone in the room will certainly was for leaving food in the whole room. Very sorry for this review and recommend for your next stay to talk to the staff at the Hotel if you have problems in the room!!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good price
Over Via del Corso. Petite, quiet, safe and clean. Good for the price.
Response from Diana City on Oct 24, 2016
Thank you for your review. See you, maybe, the next time in Sorrento

10/10 Excellent

SANGHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and good price
A clean and convenient hotel in walking distance from a train station
Response from General Manager on Oct 24, 2016
Thank you for your good review Staff

10/10 Excellent

Tim, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location near shopping and restaraunts
This was an incredibly convenient hotel near shopping and restaurants. Price was right and nice condition. Parking is just down the street towards Grande Marina, but the hotel is difficult to locate. Look for the yellow building at the end of the one way street through downtown. It is across the street from the hospital. No elevator, but stairs are not bad. Our room was not on the street, so we were not bothered by any street noise. I would stay here again.
Response from Annalisa on Sep 8, 2015
Dear Customer Thank you for your excellent comment. We hope to come back and see us soon, we will be happy to answer all your needs to offer a familiar and therefore, a dream vacation in a dream location

6/10 Okay

Gary, Glasgow

Liked: Cleanliness, staff & service
Nice place to stay on the Main Street in Sorrento
Stayed for 2 nights during July 2015. The rooms are very small and basic but, clean. We were only in them to sleep, as we were out all day. The hotel is on the Main Street in Sorrento around a 10 min walk from the train station. You can walk around Sorrento no problem, from the hotel. There is a room where you can help yourself to coffee, whenever you want and a little basket inside each room with snacks and cartons of juice and our room had a fridge with water inside for us.
Response from Anni on Sep 7, 2015
Dear guest, thank you so much for the wonderful comments that addressed our structure! It 's really a great satisfaction for us when our customers are excited about their stay at Diana City! Back soon!

8/10 Good

Jason, Charlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and Annalisa at the front desk was very friendly.
Response from Anni on Jan 23, 2016
Dear Jason thank you for your best rewiev. Best Regards Annalisa

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
extremely noisy room
Hotel staff was very friendly and nice but hotel was awful. Beds were extremely uncomfortable and the hotel was beyond noisy. Couldn't get a decent night sleep and heard absolutely every noise
Response from Anni on Sep 8, 2015
Dear Customer Thank you for your comment. We hope to come back and see us soon, we will be happy to answer all your needs to offer a familiar and therefore, a dream vacation in a dream location

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
The location was awesome - only a short walk to Sorrento's central piazza.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good location
Small, clean basic family room kids loved bunk beds, a little road traffic noise but beds and pillows comfortable. Breakfast basket could be improved with crosiants and bread to go with jams. Appreciated the fridge in room, Rosa friendly on arrival but did not see her for rest of stay room service provided daily. Overall good basic accomodation suitable for a short 1 or 2 night stay.
Response from Annalisa on Sep 7, 2015
Dear Customer Thank you for your excellent comment. We hope to come back and see us soon, we will be happy to answer all your needs to offer a familiar and therefore, a dream vacation in a dream location

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

youngiah couple, Cornwall, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
does what it says on the tin
Handy location on main shopping road, 5mins to central square, 10mins to bus/trains. Breakfast basket came with jams, Nutella & juices with a great coffee making facility & microwave in the corridor. Everything was really clean with friendly and helpful staff. Almost 24hr traffic noise but surprisingly got used to it in the background & slept v well. This is not five star but for the price we were v comfy & happy. Having said that, we asked for the hotel to arrange a transfer from Naples Airport (about an hr away) & were greeted by a chauffeur type & Mercedes for not that much more than the official coach transfer.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant air conditioned room and very friendly reception staff. A good location close to the 'old town' in Sorrento. The only downside was a poor breakfast (our worst in a month long stay in Italy, generally staying in cheaper accommodation) the basket for which wasn't replenished with fruit juice each day unless we asked.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic little place
Totally exceeded expectations, located a reasonable stroll from the station this place is more self catering than a hotel, you get a key and reception is not manned 24hrs (there is a small kitchen with coffee maker and microwave for guests plus the free wifi and SKY tv) woman who welcomed us was so nice and helpful gave us a good talk through the local area and recomended some nice restaurants. We even got a personal e-mail from the hotel before we arrived (nice touch) the hotel has a bright and hap hazard colour scheme which I thought really made the place unique. Such a shame it only has 3 stars because it should be more considering the other "3 Stars" we stayed in around the area

8/10 Good

Mel

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok location
Good location, close to "old city", about 10 blocks to train. Extremely steep walk from ferry dock, we took bus to Tasso Piazza and then walked 6 blocks to hotel. Breakfast was packaged items with coffee maker in common space. Staff was helpful and pleasant but available for limited hours. Room was air conditioned, internet was only available in reception area. There is no lift and hotel is 2 flights up.

10/10 Excellent

Jeff, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel!
We had a great stay at Diana City Hotel during the off-season in Sorrento ... the hotal is on the main road, and easily within walking distance from the train station. Great little restaurants very close by, and a couple little grocery stores across the street. The room itself was very clean, and very comfortable. The owner was very friendly and accommodating. We would definitely stay here again!

8/10 Good

Edward, Bristol UK

Liked: Cleanliness, staff & service, property conditions & facilities
Diana City in Sorrento, lovely!
not huge rooms, but plenty of space for 2 and as there is so much to do locally a bigger room wouldn't be needed. A 5-10 min walk from the train/bus station, likewise to the port. Our room was fairly quiet and clean, good air conditioning, wifi, built in hair drier and sky tv. Staff were friendly and gave good advice, the one issue we had was a v firm mattress which they swapped for a softer one. If you are looking for luxury then this isn't the place, but it is reasonable value, friendly and somewhere comfy to crash.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto Soddisfatto
unico handicap 2do piano senza ascensore ma disponibilità del personale superlativa
Response from General Manager on Oct 24, 2016
Grazie mille per la buona recensione. Alla prossima

10/10 Excellent

Xiang-Yi, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorrento美好的一晚
接待我們的Annalisa非常親切,熱心的介紹附近景點以及餐廳,細心的跟我們介紹當地美食。因為有她,讓我們這趟旅程增添了不少回憶。是個很值得推薦的住宿選擇。
Response from Anni on Nov 19, 2015
Dear Xiang thank you for all! I hope that we can see in the future. Sincerely yours Annalisa

8/10 Good

Rodrigo, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom no geral
Quarto amplo e confortável, e funcionários muito simpáticos e pretativos. Havia uma máquina de café expresso no corredor para uso dos hóspedes e mesmo não oferecendo café da manhã nos disponibilizaram torradas, biscoitos, geléia e manteiga no quarto. Ponto fraco é a Internet péssima, diria até inexistente visto que conecta mas não funciona, e na primeira manhã a água do chuveiro estava gelada! Mas depois que teclamamos não houve mais problemas e pudemos tomar todos os banhos com água quente. Ah, faltou informar que o hotel é bem localizado próximo ao centro e curta distância da estação de trem e do porto.
Response from Anni on Nov 20, 2015
Dear guest, thank you so much for the wonderful comments that addressed our structure! It 's really a great satisfaction for us when our customers are excited about their stay at Diana City! Back soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Anni on Nov 20, 2015
Dear guest, thank you so much for the wonderful comments that addressed our structure! It 's really a great satisfaction for us when our customers are excited about their stay at Diana City! Back soon

10/10 Excellent

Katherine, Florencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me volvería a hospedar aquí, muy recomendado
El hotel está ubicado en la calle principal de Sorrento, muy cerca de la estación, del puerto y de las tiendas y restaurantes. Todo está accesible caminando. Quedamos fascinadas porque hay café y té de cortesía a la hora que desees, tú te lo preparas. El desayuno sólo son unas galletitas que te dejan en el cuarto así que no es realmente un desayuno pero el cuarto muy cómodo y la regadera buena.
Response from Anni on Sep 7, 2015
Querido invitado, muchas gracias por los maravillosos comentarios que abordaron nuestra estructura ! Es realmente una gran satisfacción para nosotros cuando nuestros clientes están entusiasmados con su estancia en la ciudad de Diana ! ¡Vuelva pronto!

10/10 Excellent

YACHUN, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
房間很棒!
Response from Anni on Nov 20, 2015
Dear guest, thank you so much for the wonderful comments that addressed our structure! It 's really a great satisfaction for us when our customers are excited about their stay at Diana City! Back soon

10/10 Excellent

antonio, Battipaglia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camera comodissima, centrale, personale gentilissimo e disponibile

6/10 Okay

Mono Viajero, Perú

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
BED AND BED, PARA PAREJAS DE PASO
Solo regular. Bien ubicado en pleno centro y con un parking de pago a 300 metros, parecía prometedor. Sin embargo, no tenía ascensor y uno tenía que subir dos |unos 50 escalones con su equipaje, asi que esté listo para el esfuerzo. Habíamos solicitado una habitación tranquila pero nos dieron uno junto a donde estaba una cafetera central y los ruidos de los otros pasajeros nos despertaron varias veces. El refrigerador no funcionó dos de los tres dias que estuvimos alli. La decoración de la habitación era surrealista color rojo fuerte con cortinas de tul alrededor de la cama que impedían el libre movimiento y que seguramente podrían se el sueño de pasajeros por horas. En suma, es un buen albergue para parejas que no vayan a dormir.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien mais bruyant
La rançon d'ètre sur la principale voie de Sorrento:le bruit. Bizarrement, comme pour notre précédent b&b, pas de breakfast... Peut être une coutume italienne.

8/10 Good

ルネルネ, 日本

Liked: Cleanliness, property conditions & facilities, room comfort
素敵なホテルでした
ソレント駅からスーツケースを転がして徒歩15-20分ほどです。辛いですが、歩ける距離なのは助かりました。メインの広場までは10分ほど、港までは15-20分ほどでした。 大通りに面して居るので安全でした。 部屋はオシャレで清潔でした。窓を開けたら小さいベランダがあり、そこで洗濯物を干すことができました。 ホテルの受付までの階段が少し辛かったのと、レセプションがほぼ無人だったのが唯一マイナスですが、満足できました。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort