Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from LONDON

A truly authentic experience!

Posted Aug 18, 2014
Pros: The location and general feeling of traquility in the grounds.
Cons: Breakfast - we felt there were a lot of things which appealed to the sweet of tooth.
Location: Pompeii - 30 mins, Naples - beautiful city and we managed two trips without any issues that the guidebooks raised. Also Positano - beautiful!!
We booked in for 9 days during August. On arriving at Naples airport there is a coach which costs around 5 euros which takes you into the centre of Piano and from there it is about a 5 to 10 minute walk to the hotel. We were very taken with the hotel, hosts and surroundings and we had a corner room which had enchanting views of the mountains and a distant view of the sea. Our hosts were convivial but never intrusive and the hotel itself is set in a quiet but central part of town and set in lovely gardens festoned with lemon trees. Sorrento is a short train ride away if you are looking for the touristy hustle and bustle but Piano itself has some charming restaurants and bars which offered good value for money and great local hospitality and are a 5 to 10 minute walk away from the hotel and we found this useful as the last train back from Sorrento is at around 9.30pm so we felt far from stranded. To sum up we couldnt have enjoyed our stay more the place had real character and we managed to pack in a great deal of sightseeing as the train was in close proximity (Naples is about an hour on the train, Pompeii about 30 mins) and the beach is about a 10 minute walk away. Charming place sad to leave.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a wonderful town, away from tourists

Posted Jul 31, 2014
Cons: Breakfast is limited to assorted breads and coffee.
Nice town out of sorrento. Has everything you need close by. Getting into sorrento takes 5 minutes by train. The beach is 10 minutes walk(make sure to use lift). Overall great, peaceful place to stay.
5 out of 5
Recommended
for Everyone
by Lath from London

Truly a Secret Garden!! The Secrets Out!!!

Posted Mar 5, 2014
Pros: The staff were very genuine, lovely, and affectionate. Especially Giovanni, who I loved. His service, was second to none,cant wait to see him again!
Cons: heating in rooms could be better as even at the highest setting, it does nothing.Also a wider chocie of breakfast could be served,such as bacon e.t.c.
Location: Piano is located 10mins from Sorrento, its easy just to get a train (circumvesuviana) there to discover restaurants and the whole town alike!
This hotel is more of a B&B which is situated outside Naples in the nearby town of Piano Di Sorrento! It is a very posh B&B and gives a very focused service as a result, with a nice breakfast room lounge with fresh pastries, cappucinos, coffees and teas and with fresh lemon and orange juice. When I say fresh, I mean picked off the garden tree where lemons and oranges are the fruit of the tree. Another thing to note, Sorrento is a town full of lemons and oranges, so when it is nicknamed Land of Lemons and Oranges, it means exactly that! I found the staff very helpful, lovely and affectionate. Giovanni, a Neopolitan gentleman, was amazing and very helpful indeed. I am only sorry that i didn't learn more Italian than I could have done as he was very engaging. When I arrived in Naples, I had an issue with my lost luggage so checked-in late but Giovanni was understanding. Other staff members were very nice even though I did not get their name. The room I got was the Double Room and was very plush and romantic. Though I was on my own, I felt spoilt and favoured and comfortable. The only thing to say was that since I travelled there in February, the weather was still somewhat cold and heating was sparse in the room. But all else was fine with the hotel. The reception is not manned constantly so if you need anything, its best to try anticipate your needs and inform the staff in the breakfast time, which is 8:30 - 10am. Location to hotel has signs easy to find!
5 out of 5
Recommended
for Couples
by Jonathan from Texas

Charming Hotel

Posted Feb 25, 2014 on Hotels.com
The garden and building were beautiful and charming and the staff was very friendly and helpful. The walls were a bit thin so we could hear the neighboring guests but the stay over all was quite pleasant. We would stay here again if we come back to the area.
5 out of 5
Recommended
by Sierra from San Diego

Awesome place to stay

Posted Feb 10, 2014 on Hotels.com
Traveling Europe for two months and this is by far one of the best places I've stayed. Friendly staff, delicious breakfast, amazing view, good location, over all - great place to stay for a great price!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for a short stay

Posted Jul 7, 2013
Pros: Staff and style
Cons: No clear area that you can sit and relax, outside.
It is more a B&B than hotel but a lovely place and really nice and friendly staff. It is has a feel of it being used more by locals than foreigners, perfect for a short stay Great but is needed to be a little better sign posted as it does live up to its name as the secret as the secret garden, a sign at the main door and at the top of the stair well and a note to show where the bell is.
5 out of 5
Recommended
for Everyone
by KT from Sydney NSW, Australia

Nice B$B

Posted May 10, 2013
The room we ( my daughter and I) stayed is very clean and comfortable with a huge private bathroom next door. Owner is very friendly and helpful, She printed bus timetable for us and gave us direction for surroundings. She even got up earlier to prepare our breakfast because we had to leave before the usual breakfast time. Very nice breakfast (lots choice and plenty). Although it is not in the centre of Sorrento, it is very easy to reach by the train (two stops). It is close to train station (about 8-10 mins walking) and there is clear sign to lead you to the B&B (look for the post outside the station and at turning point on the street). We stayed for three nights and was very satisfied.
4 out of 5
Recommended
for Families
by Gina from London, UK

Traditional Italian Hospitatilty

Posted May 4, 2013
Pros: Situated in a quiet location
Cons: Having to carry suitcases up to 2nd floor as no lift facility
Location: Quiet and amongst locals
Pretty traditional Italian B&B. The staff were very accommodating and nothing was too much trouble. Had family staying in Sorrento were it was extremely busy, so was pleased to have somewhere quiet to relax. The local restaurants were cheap and the food of excellent quality. Well located for anyone attending a wedding at Villa Fondi (10 min walking distance). The B&B is set in a beautiful citrus garden heavily scented by Orange Blossom.
5 out of 5
Recommended
by s_p from London

wonderful stay

Posted Apr 23, 2013 on Hotels.com
We stayed here for 5 days. The manager was lovely and more than willing to help with anything we asked for. The room was very cleaned every day with the only downside of this being that they took the glasses away to wash and didn't bring them back! Its easy to ask for more though. We had a really big room with a separate bedroom and living area. The relais is in piano not Sorrento which was clear when booking but the train was very quick and the station close to the relais. We enjoyed being in piano as we were able to access other towns such as sant agnello and the gorgeous beach in meta. We honestly loved staying in the secret garden and would recommend it!
5 out of 5
Recommended
for Couples
by Bill and Sue from Pennsylvania, USA

Home away from home

Posted Apr 12, 2013 on Hotels.com
This B&B is a 5 minute walk from the train station and the village, and felt like our own home. Proprietors are very nice and make a banging cup of cappucino @ breakfast. They recommended a family-run restaurant 2 blocks away which we loved. Train to Sorrento runs every 30 minutes (then a 4 minute train ride). I'm too nervous to walk the 20 minutes to Sorrento on the narrow road (once was enough to convince me to use the train). We felt like we got a true taste of Italy - I hope you get the chance to enjoy this B&B.