Ratings based on 58 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
81% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Students
by A verified traveler

Posted Mar 20, 2015
A great spot if you want to stay away from the big resorts. Locally-owned, too! Never had a problem with security, staff was friendly and helpful but respected our privacy. Definitely worth shelling out a little more for the seaside view. Lots of local restaurants and bars within walking distance, only a 10-minute walk to the town beach (no crowding, just a couple tourists using it), plus lots of fisherman with boats ready to negotiate a good price for a water-taxi tour of the local sites. Also easy to meet guides for climbing the Piton(s).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Good location and affordable

Posted Jan 27, 2015
I spent 3 nights at this hotel which was a clean and affordable place. Its central location allowed me to explore the whole island. I recommend this hotel to anyone who wishes to explore St Lucia. You will need to rent a car to get around.
1 out of 5
by A verified traveler

Posted Oct 3, 2014
The staff was pleasant but the hotel room was very dirty! I wanted to cancel after seeing the room but was unable since it was prepaid. It was only for one night so I stayed but I wouldn't recommend this hotel to anyone.
Comment from Hotel Management
Jan 26, 2015 by Johnita, Hotel Management
Thank you for taking time out to inform us about your stay at The Downtown Hotel! We are very displeased in regards to your comment on the condition of the room which you received. We are world renowned for our hospitality , superb customer service and our clean and spacious rooms. We do not assign any guests to room which have not been prepared so it is very puzzling that you would make such a comment. However, we take every post int consideration as there is always room for improvement.
3 out of 5
Recommended
by DavidSfrom NYC

Good value

Posted Apr 22, 2014 on Hotels.com
Right in the centre of Soufriere. 30m walk from town to the sulfur baths and vilcano. 45m to the piton trailhead. It is appropriately price for St Lucia. Room are not much to look at but the staff didn't bat an eye about moving me to a new room when I said my aircon was broken. The room was clean and the water was hot. Plenty of hotel security guys to make me feel confident about leaving things in my room.
3 out of 5
Recommended
for Everyone
by Arminfrom Cologne - Germany

OK for some nights - good Pricing

Posted Feb 16, 2014
Pros: Location and the people
Cons: dirty!
Nice Guys, good location in this nice town. But really dirty (and I´m not sensible)
Comment from Hotel Management
Aug 23, 2014 by Johnita, Hotel Management
Thank you for taking time out of your schedule to give us a review as we appreciate constructive criticism and feedback. We are happy to hear that you loved the location and the town , many have expressed that view as well and we appreciate it. We are world renowned for our hospitality and our cleanliness, this is why i am a bit puzzled as to if you are referring to the town. I personally check every room before my guests check in , ensuring that it is cleaned to our standard. The area in which our hotel is located is kept clean at all times , which the town's council can also verify as well. However, we appreciate the feedback nonetheless. Thank you for staying with us at The Downtown Hotel!
3 out of 5
Recommended
by A verified traveler

Bon rapport qualité/rpix

Posted Dec 30, 2013 on Hotels.com
4 out of 5
Recommended
for Everyone
by Chiarafrom london

Wonderful stay in Soufriere

Posted Dec 3, 2013
Staff members are all very helpful and friendly. In particular the lovely young lady Jonita is so helpful and she was always making sure that we were happy and well-looked after. The hotel location is great. Soufriere is the best place where to stay while in St Lucia. Other reviews are talking about beggers around the streets near the hotel. That is true, but we have never felt unsafe. It is definiyely not a dangerous place to stay. Most people are poor but they are all very good-hearted, kind and friendly towards tourists. I strongly recommend Soufriere and the Downtown hotel. We had an amazing stay.
3 out of 5
Recommended
for Everyone
by Luciafrom UK

Hotel room quite nice and spacious

Posted Aug 28, 2013
Pros: Room spacious and bed quite comfortable
Cons: Lift to hotel
Location: Close to shops, places to eat and sea
Hote okay in quite a noisy part of the town not recommended if staying longer than 2 nights room spacious and staff friendly and helpful however there was no lift to hotel Had to carry our suitcases up several flight of stairs also there was a kettle but no suitable Socket for it
Comment from Hotel Management
Mar 8, 2014
Thank you for taking time out to give us a review as we appreciate constructive criticism which enables us to improve in many areas. First off let me say that the hotel is not noisy 24/7 , seven days a week. We are happy to hear that our staff met and exceeded your needs as we are world renowned for our customer service. We have a bellman on hand to assist you with your luggage on the ground floor. We do apologize if he was not on hand to assist you. The kettle can be used with the outlets provided in the room , any queries with that the staff would be happy to assist you whether it is with plugging it in or the use of an adapter. Thank you again ! We have considered your review and we will take the necessary measures to ensure that we improve in certain areas in our establishment.
3 out of 5
Recommended
for Families
by Mariefrom France

Posted Aug 25, 2013 on Hotels.com
Emplacement bruyant coté rue, propreté laissant a désirer... mais facilité d'accès et chambre très spacieuse, très bien pour une nuit ou 2
Comment from Hotel Management
Nov 23, 2013 by Johnita, Hotel Management
Merci d'avoir pris le temps de nous donner votre avis que nous apprécions les critiques constructives pour garantir l'efficacité dans tous les aspects. Tout d'abord, je voudrais répondre à votre première remarque à ce sujet "l'emplacement de la rue bruyante", on peut entendre quelques bruits, mais ce n'est pas le cas 24/7. Nous sommes renommés monde pour notre service à la clientèle exceptionnel ainsi que notre propreté de sorte qu'il est pourrions réessayer ce restaurant pour voir un tel commentaire. Cependant, je suis heureux que vous trouvez qu'il est accessible à soulager ainsi qu'avec l'ensemble de nos clients, ils nous félicitent souvent pour être au centre de tout. La direction a pris en considération tous les commentaires et nous nous réjouissons d'apporter des améliorations à faire en sorte que notre service est exceptionnel et les besoins de nos clients sont atteints et dépassés. Johnita Charles Directeur Général
3 out of 5
by Rippnersfrom Virginia

Good hotel for business travelers

Posted Jun 17, 2013
Pros: Location, ease of finding, good security
Cons: Staff helpfulness, noise nearby
Location: Stony but pretty beach and beautiful mountains (pitons), sulfur springs, friendly rastafarians, beautiful tropical setting,
Easy to find hotel, but it was noisy in the town square until at least 10 or 11 pm and we could hear it even though our french window to the 4th floor patio was closed- not ideal for vacationing folks! Staff didn't provide a lot of information about what activities were available nearby.