Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers

Reviews of El Ksar Resort & Thalasso

4 out of 5
El Ksar Resort & Thalasso
Boulevard 14, Sousse

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 68 reviews" "
Rating 8 - Good. 30 out of 68 reviews" "
Rating 6 - Okay. 12 out of 68 reviews" "
Rating 4 - Poor. 4 out of 68 reviews" "
Rating 2 - Terrible. 9 out of 68 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Evelyn

Stayed 14 nights in Jan 2024
Response from guest relation on Mar 23, 2024
Thank you so much for your great score and wonderful comments - we hope to see you again!

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities
Really nice big hotel, all staff were fantastic and couldn't help enough.
Stayed 7 nights in Jan 2024
Response from os on Jan 26, 2024
Thank you very much for taking the time to let us know your opinion which we note with our kind regards

2/10 Terrible

Parvez

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel... It should not be open for Business
Does not hold 4 star standard... Hotel need Major Renovation..rooms are not renovated since 1990s... Just lick of paint.. Basic cleanness is missing... Every night water stops... So go to washroom... Before 10...I have been staying for last 5 days and hot water has been an issue not to forget i escalated 4 times... Some staff are good but most doesnt give flying Flamingo... Limited sun bath chairs by the pool... And all of them taken by their staff to sell it later for petty cash... Food is mediocre... I still have 4 nights to go through this torture.. If i didnt have kids would have left... On day 1.oh yah don't go for bungalow as its further from everything... To pool its 5 mins walk.. If you come after sun set.. Lights are not even on... STAY AWAY... I dont have energy to take more pics or write more of problems at this place....... Stay away and save money
Stayed 9 nights in Jul 2023
Response from Guest Relations on Aug 11, 2023
Thank you for your feedback, we believe our beach front property offers great value for money and our team is available for any assistance needed.

2/10 Terrible

Ramzi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be a 2 stars resort at best, not appropriate for family.
Stayed 6 nights in Jul 2023
Response from Guest Relations on Jul 24, 2023
We offer a great 4 star beach location with plenty of facilities. totally suitable for a family stay

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
The first night I had some issues with my room and Ali, at the front desk, went above and beyond to resolve these issues!! I was given a new, premium room with a fantastic view and decor! 😍 From that point on my stay was amazing!! The service I received I received was outstanding in all areas, the El Baal restaurant was a highlight!! The housekeeping staff were excellent as well! The staff here, in all areas of the hotel were welcoming, helpful, and very friendly!! I can’t say enough good things about them!! Thankyou for the beautiful memories that I made here!! I would definitely recommend and return!!😘
Stayed 7 nights in Jun 2023
Response from Guest Relations on Jun 24, 2023
Thank you for valuable comments -we will consider them in our future plansYour feedback is very important to us, thank you for taking the time

4/10 Poor

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
Room is dirty i don't take any bath only shower because the bathroom doesn't have plag for the bath when you ask most of staff is arguing. You ask for cup of coffee in a cup they give it in take away cup..
Stayed 4 nights in Jun 2023
Response from Guest Relations on Jun 24, 2023
Your feedback is noted with our thanksWe thank you for taking the time to let us know your views, we think we offer a great product at a great price and are sad to hear you didn’t think the same wayIf you wish to provide more information for us to look at please contact us

8/10 Good

amgad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jun 2023
Response from Guest Relations on Jun 25, 2023
merci pour votre score .

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at El Kzar in Sousse. The staff were very attentive and friendly. The room was clean and comfortable. The food was delicious with a wide variety to choose from. We especially liked the local dishes. The hotel is right on the beach with wonderful soft sand. We didn't have our kids with us but we saw there were activities for kids. It was my birthday and the staff decorated our table with flowers. It was a relaxing vacation and we will return.
Stayed 3 nights in Apr 2023
Response from BT on Jun 5, 2023
Thank you for your time and feedback

10/10 Excellent

Hamid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff nice food
Took us a day to get acclimatised but we loved our stay staff were really friendly food was nice manager was very hands on, on the ball Animations team was amazing If only I could speak Arabic or French would have been Amazing thankyou El Ksar hope to visit again soon
Stayed 3 nights in Feb 2023
Response from Guest Relations on Feb 18, 2023
Thank you for your great and kind comments - we hope to see you again in the future

8/10 Good

SOUHAIEB

Stayed 4 nights in Jun 2022
Response from Guest Relations on Jul 12, 2022
Thank you for your great score!

8/10 Good

Omar

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Jun 2019
Response from Guest Relations on Jun 13, 2019
Thank you for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019
Response from Maher Brahem on Apr 21, 2019
Thank you for your feedback We are glad to note that you loved our property

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
food was ok,but carpets were dirty,pool was empty,no wifi anywere,toilet in room was smelling of sewege,furniture was old and sqeecky.defenately not a four star hotel.3 star more like
Stayed 2 nights in Mar 2019
Response from Guest Relations on Apr 5, 2019
Thank you for your feedback. We hope you reported this to guest relations for resolution as we have had no similar feedback

6/10 Okay

James, London

Liked: Cleanliness, room comfort
Quiet clean hotel
Spacious rooms and nice secluded very clean hotel in extensive grounds. Reception and waiting staff friendly though security staff somewhat grumpy, especially as I was travelling with a Tunisian friend. Hotel clientele is almost exclusively elderly and German.
Stayed 3 nights in Nov 2017
Response from guest relations on Nov 28, 2017
Thank you for taking the time to give us your thoughts. We appreciate your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many pleasant amenities.
Very satisfied

8/10 Good

Corinna

Liked: Staff & service, property conditions & facilities
Das Hotel ist sehr schön , aber das Essen, lässt zu wünschen übrig. Es ist genug Auswahl da , aber immer das gleiche ohne Geschmack . Die Anlage ist sehr sauber . Das Personal sehr nett . Ich würde wiederkommen, aber nur mit Halbpension .
Stayed 7 nights in Nov 2023
Response from os on Jan 26, 2024
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen, die wir mit freundlichen Grüßen zur Kenntnis nehmen

8/10 Good

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023
Response from Guest Relations on Oct 29, 2023
thank you for the feedback

6/10 Okay

Aude

Disliked: Property conditions & facilities
Une usine à dinart...
Stayed 10 nights in Oct 2023
Response from Guest Relations on Oct 20, 2023
merci pour votre feedback

6/10 Okay

LUDOVIC

Traveled with partner
Disliked: Cleanliness, staff & service
L entretien des équipements et des communs est a améliorer. Le ménage dans les chambres déplorable dommage car l'établissement mérite mieux avec les équipements dont il dispose.
Stayed 3 nights in Sep 2023
Response from Guest Relations on Sep 24, 2023
Thank you for your time and feedback

6/10 Okay

Verified traveler

Traveled with family
3/10 et les points sont pour l’animation
De mon avis cet hôtel n’est pas digne de son statut 4 étoiles . Je me permets de juger faisant près de 100 nuits d’hôtels par an. Au niveau du service,la réception est catastrophique et je pèse mes mots .Je pense que l’expérience clients pour eux n’a aucune valeur. Il nous a fallu 3 jours pour régler un problème de climatisation (tomber malade). Si il n’y avait pas eu la responsable relation client je pense qu’on aurait jamais réglé ce problème. La réception se fout royalement de vos problèmes ou de votre séjour . On vous remets les clés et débrouillez vous , aucune explication sur le fonctionnement de l’hôtel . A contrario l’équipe animation , sécurité et staff restaurant font du bon travail pour vous rendre le séjour agréable . La piscine est sympa mais il va falloir vous réveiller tôt ( avant 7h) pour avoir un transat ou alors payer le maître nageur pour qu’il vous réserve un transat . Il est tout sauf maître nageur ( il a engueulé fort un enfant qui se noyait 😰) En vacances en famille je ne conseillerai pas cet hôtel car c’est un peu vous et votre chance mais si vous voulez passer un séjour sans encombre ce n’est pas la bonne adresse. Nous étions en bungalow, allez disons que c’est pas trop mal sauf plus d’eau après 22h. @ hôtel El Ksar: vous avez un bel établissement et bien situé mais malheureusement la réception et le gestionnaire piscine vous feront perdre de nombreux clients ( avis identique de nombreux touristes rencontrés lors de notre séjour).
Stayed 7 nights in Aug 2023
Response from Guest Relations on Aug 30, 2023
Thank you for your review and your valuable feedback

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
L'hôtel est très beau, calme et très bien situé avec une belle plage à 20 m de la piscine. Le buffet et la propreté sont corrects, les installations (ascenseur, wifi) ont parfois des défaillances, l'animation est sympa et adaptée aussi aux enfants.
Stayed 7 nights in Aug 2023
Response from Guest Relations on Aug 16, 2023
thank you Patrick for your kind words and excellent score, we hope to see you again

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacances avec les cafards
* chambres avec cafards inclus * 2 réclamations sans résultats, ni proposition de changement de chambres * service de chambre entre sans frapper la porte. * couverture inutilisables car avec odeurs * une seule clé et qui pèse 250 grammes, pas pratique pour une famille, donc en vacances on faisait aussi des rdv pour se passer la clé. * chaleur étouffante au restaurant * restaurant mal aéré, donc on sent les grillades sur nos vêtements * 400 chambres aux complet avec une seule machine à café le matin, * vers la fin de service, on trouve plus de vaisselles, on passe aux gobelets en plastique * à 7:00 du matin, toutes les chaises longues sont réservés mais sans leurs clients, Je suis fatigué de continuer...
Stayed 8 nights in Jul 2023
Response from Guest Relations on Aug 13, 2023
Thank you for your anonymous review. To address your comments1) The hotel has a full hygiene and insectide programme in place. However in high temperatures it if possible for bugs to enter a room2) Housekeeping fully available for any issues 3) We are sorry the key was heavy4) The restaurant is large and ventilated5) If the restarant is about to close it may be necessary to ask staff for assistance - there is always the late breakfast pastries set up in the bar area for late dinersThanks

2/10 Terrible

Abdou

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil désagréable
Accueil désagréable Deux lit simple pour un voyage de noce J’ai réserver vue de jardin ou piscine j’ai eu une vue sur la toiture . Réception ne répond pas a nos demandes wifi non fonctionnel Gym fermer malgré que sur le site il annonce bien un gym sur place Mauvaise expérience je ne retournerai pas
Stayed 7 nights in Aug 2023
Response from Guest Relations on Aug 11, 2023
Thank you for your feedback, we believe our beach front property offers great value for money and our team is available for any assistance needed. Some faciliteis such as WiFi are correctly advertised as in the lobby area

8/10 Good

amel ben

Traveled with family and small children
Très bien sauf chambre pas très belle
Stayed 8 nights in Jul 2023
Response from Guest Relations on Jul 26, 2023
Thank you for your great and valuable review

2/10 Terrible

nader

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible et choquant
Très négatif, ils ont insulté ma femme, manque de respect
Stayed 3 nights in Jun 2023
Response from Guest Relations on Jul 26, 2023
Our team has been with us for many years and receives excellent feedback

8/10 Good

Jean

Traveled with group
annimation super sauf directeur animation qui laisse a desiree.autrement mme ines au relation publique super son travail par contre la bouffe est a revoir
Stayed 7 nights in Jun 2023
Response from Guest Relations on Jun 24, 2023
Your feedback is noted with our thanksWe thank you for taking the time to let us know your views, we think we offer a great product at a great price and are sad to hear you didn’t think the same way

6/10 Okay

Alain

Liked: Cleanliness
Disliked: Staff & service
Séjour convenable mais pas de connexion fiable de wifi (pratiquement inutilisable), et pas de télé au vu des liaisons réseaux ?…. Le personnel est très agréable et le service aux petits soins.
Stayed 3 nights in Jun 2023
Response from Guest Relations on Jun 24, 2023
Thank you for valuable comments -we will consider them in our future plansYour feedback is very important to us, thank you for taking the time

2/10 Terrible

Francesco

Stayed 3 nights in May 2023
Response from Guest Relations on Jun 25, 2023
merci pour votre score . nous essaierons d’être meilleure

8/10 Good

malik, st martin

globalement un bon hotel familial , bon staff
Stayed 5 nights in May 2023
Response from BT on Jun 5, 2023
Merci beaucoup pour votre feedback

10/10 Excellent

Ikram

Stayed 4 nights in May 2023
Response from Guest Relations on Jun 7, 2023
Thank you for your great score

8/10 Good

Rafik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

8/10 Good

Eva

Traveled with family
Liked: Staff & service, room comfort
Very nice and friendly staff. Food was really great
Stayed 3 nights in Aug 2022

6/10 Okay

Anne Cathrine

Stayed 6 nights in Aug 2022

8/10 Good

cyril

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour.
Hôtel familial. Chambre simple mais propre. Buffet bon et varié. Animation très sympa. Personnel réactif. Plage top. Je recommande fortement le spa.Le massage est divin à un prix plus que correct. Nous sommes vraiment très satisfait de notre séjour en général.
Stayed 5 nights in Aug 2022
Response from Guest Relations on Aug 10, 2022
Mill mercis pour votre excellent feedback!

10/10 Excellent

Sohaeb

Stayed 4 nights in Aug 2022

6/10 Okay

ouiam

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2022
Response from Guest Relations on Aug 10, 2022
Merci beaucoup pour votre feedback

8/10 Good

Mohamed

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Eten was perfect veel keuzes, zwembad was te klein dat was minder
Stayed 4 nights in Jun 2022
Response from Guest Relations on Aug 1, 2022
Thank you Mohamed for your kindness

4/10 Poor

imen

Stayed 3 nights in Jul 2022
Response from Guest Relations on Aug 1, 2022
Thank you for your feedback

6/10 Okay

Cristian

Stayed 6 nights in Jul 2022

10/10 Excellent

amandine

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Sur classement offert par l établissement
Stayed 7 nights in May 2022
Response from Maher B - Guest Relations Manager on Jun 21, 2022
Nous vous remercions d'avoir prit le temps de partager vos impressions suite à votre dernier séjour chez nous Nous sommes ravis d'apprendre que vous avez aimé notre hôtel et que vous avez passé un bon séjour chez nous A bientôt

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Guest Relations on Mar 5, 2020
Thank you for your great score. We appreciate your feedbak

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel tres accueillant, très bonne ambiance. Tout est magnifique et très abordables. Je recommande cet hôtel
Stayed 1 night in Oct 2019
Response from Guest Relations on Nov 21, 2019
Merci beaucoup pour votre excellent commentaire

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jun 2019
Response from Guest Relations on Jun 27, 2019
Thank you for your feedback

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima struttura
Albergo molto accogliente. Personale sorridente e disponibile. Servizio all inclusive davvero impeccabile, compreso di bevande e caffè a volontà. Non lontano dal centro per passeggiate.
Stayed 3 nights in Apr 2019
Response from Maher - Guest Relations Service on Apr 23, 2019
Vi ringraziamo molto per i vostri commenti Siamo lieti di notare che ti è piaciuto il tuo soggiorno e che abbiamo adorato il nostro hotel, il servizio e il personale Wea sta cercando di darti il benvenuto nella tua prossima visita a Sousse

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Les chambres sont pas propre L hôtel est tres médiocre une honte Les cuisines sont sal Je suis choquer de l état de cet hôtel Vétusté horrible pire de toute la tunisie vraiment une honte
Stayed 7 nights in Apr 2019
Response from Guest Relations on May 1, 2019
nous avons reçu d'excellents commentaires et sommes désolés d'apprendre que vous ne ressentiez pas la même chose

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Établissement propre, personnel chaleureux et sympathique, nourriture bonne et variée. Pas de wifi dans les chambres, télé hs
Stayed 2 nights in Mar 2019
Response from Guest Relations on Mar 22, 2019
Merci beaucoup pour votre feedback

10/10 Excellent

Ahlem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Guest Relations on Feb 26, 2019
Thank you Ahlem it was a pleasure to have you stay with us!

6/10 Okay

jean-pierre

attention tout compris ne veut pas dire all in
Stayed 14 nights in Sep 2018
Response from Maher B - Revenue Manager on Oct 5, 2018
Nous vous remercions pour votre feedback Nous vous informons que nous avons déjà fait de notre mieux à informer tous nos résidents que les boissons alcoolisées ne sont pas comprises dans tout compris. Nous avons ajouté des remarques et des notes sur tous les sites de réservation pour indiquer ça aux clients Nous vous remercions encore une fois pour votre commentaire et nous espérons que vous avez passé un bon séjour chez nous

6/10 Okay

linda, paris

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel médiocre peut mieux faire
Point fort: Les animations / activités sont top , il y a une très bonne ambiance c'était génial on s'amusait du matin au soir JE RECOMMANDE CETTE HOTEL POUR L'AMBIANCE + la piscine qui est bien situé , la sécurité + les boissons à volonté en bord de mer Point faible: La nourriture elle est imangeable (manque d'épice sûrement, mal cuisiner) , choix culinaire limité c'est tout les jours la même chose (pâte, pizza..) Je trouve ça inadmissible de ne pas avoir le choix et devoir faire une queue pendant 10 min pour 2 morceau de pizza d'ailleurs la pizza la pâte n'est même pas prête on doit attendre qu'il l'a prépare. Quant au transat de la plage on en trouve pas elles sont limite toute réserver aux "connaissances" du gérant de la plage
Stayed 5 nights in Jul 2018
Response from Revenue Manager on Aug 1, 2018
Nous vous remercions pour votre commentaire Nous sommes ravis d'apprendre que vous avez aimé notre établissement ainsi que nos animations , activités et ambiance Merci

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
HOTEL CENTRE VILLE ET PLAGE
Les +: Hôtel en centre ville et directement sur la plage. Les - : Le restaurant n'est pas d'une grande qualité.
Stayed 3 nights in Mar 2018
Response from Maher Brahem on Mar 27, 2018
Nous vous remercions d'avoir prit le temps de partager vos impressions suite a votre dernier séjour chez nous.