Ratings based on 363 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Texas

Horrible stay

Posted Mar 7, 2015
Pros: Room had sitting area
Cons: Compliance with posted end time for construction
Location: Easy access to restaurants but traffic was bad
Hotel was under construction but this was information was not given at the time of reservation. Signs were posted that construction would be limited to the hours of 8 - 5 but construction continued to 11pm each night even after several phone calls to the front desk to complain about noise. No barrier was present to prevent injury to guests while walking through lobby where construction was being conducted.
Comment from Hotel Management
Mar 24, 2015 by Kim, Hotel Management
We apologize the hotel was not as expected due to renovation and can certainly understand your disappointment. We hope you will give us an opportunity to make it up to you if any future travels bring you back to Austin.
2 out of 5
by A verified traveler

Hotel under construction.

Posted Mar 6, 2015
Hotel under going major renovation with crews beginning their work day at 8 AM.
1 out of 5
by A verified travelerfrom Chicago

CONSTRUCTION on 75% of amenities should be noted.

Posted Feb 19, 2015
Pros: I'm sure the revisions will be nice, when they are done!
My girls and I have attended this hotel five times now and enjoyed the experience. This last time though was a real disappointment. They have had the breakfast area under construction for three months now. I first came across this in December when I stayed here from 18th-24th. My daughters and I dealt with the temporary conditions, even though it was nothing like previous stays. This last visit was horrible. First of all, they have raised their rates 25% because spring break is coming. But to my surprise, the GYM, the BREAKFAST area and the POOL were UNDER CONSTRUCTION. Not to mention the construction guys going up and down the elevators all day, the constant noise, dirty conditions and everything elseā€¦including parking in the back because the construction guys took up most of the parking. WHEN YOUR HOTEL IS UNDER CONSTRUCTION, YOU SHOULD NOTE IT ONLINE AND ADVISE CUSTOMERS OF THIS. BUT, AND MOST IMPORTANTLY, CHARGE LESS FOR THE INCONVENIENCEā€¦NOT MORE!
Comment from Hotel Management
Mar 6, 2015 by Kim, Hotel Management
Thank you for taking the time to share your recent experience at the SpringHill Suites Austin South with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. Although we fell short of meeting your expectations during your past stay, I hope you will consider SpringHill Suites Austin South on your next visit to Austin so that we can better deliver upon the guest experience you deserve.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hewitt, Texas

Nice hotel

Posted Feb 17, 2015
Great hotel and I had a nice quiet stay despite the fact the indoor pool was closed due to the hotel being renovated.
2 out of 5
by A verified traveler

Worst Marriott Brand hotel I have ever stayed in.

Posted Jan 26, 2015
The bathroom was absolutely disgusting. The staff we dealt with were not helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom dallas

Location was perfect

Posted Jan 12, 2015
Hotel and staff were great and happy to help. Location was great and near to where i was visiting. will definitely be coming back soon
Comment from Hotel Management
Jan 22, 2015 by Kim, Hotel Management
Thanks Edward! We look forward to seeing you the next time your travels bring you back to Austin.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom GA

Clean and Comfortable

Posted Jan 4, 2015
Pros: Helpfulness of staff and comfort of beds.
Cons: I'm sure breakfast will be improved when construction is finished.
Location: Convenient location of I35. Close to downtown Austin and UT Campus. Very convenient to the airport.
Room was very clean and beds were comfortable. We had a double with a sofa sleeper (which was not that comfortable for an adult). Staff was very helpful and accommodating when we needed an extra room. There was construction on the dining area so there was no hot breakfast, just cereal, pastries, fruit, etc. The in room refrigerator was a little noisy so I had to unplug it. We had a pleasant stay and would stay there again.
Comment from Hotel Management
Jan 6, 2015 by Kim, Hotel Management
Kristin Thanks for logging on and posting a review. We appreciate your understanding and patience while we are under renovation. Hopefully we will see you again when your travels bring you back to Austin.
3 out of 5
Recommended
for Everyone
by A verified traveler

Rooms clean and comfy.

Posted Jan 1, 2015
Hotel was under renovation so it is hard to rate. Did not enjoy breakfast because they had to use rooms for breakfast but they improvised.
Comment from Hotel Management
Jan 1, 2015 by Kim, Hotel Management
Thank you for posting your review. We appreciate your understanding while we undergo renovations.
1 out of 5
by A verified travelerfrom Houston,Tx

They should tell about their construction at reser

Posted Dec 29, 2014
Pros: N/A
Cons: N/A
Location: N/A
too much noisy from 7am to 5pm , disconnected water one night and room for breakfast. They should return our money with apologies (I am not expect that from hotel like Marriott)
Comment from Hotel Management
Jan 1, 2015 by Kim, Hotel Management
We are sorry to learn we were unable to overcome the inconvenience caused by our current renovation.
5 out of 5
Recommended
for Families
by A verified travelerfrom Chicago

Great staff and hotel for the price

Posted Dec 26, 2014
My daughters love this hotel because of the pool and how great the staff is. I would have to agree.
Comment from Hotel Management
Jan 2, 2015 by Kim, Hotel Management
Thanks for the great review Steve! We appreciate your understanding while the hotel is under renovation.