Property amenity

Reviews of Extended Stay America Select Suites South Bend Mishawaka S

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 93 out of 391 reviews" "
Rating 8 - Good. 114 out of 391 reviews" "
Rating 6 - Okay. 78 out of 391 reviews" "
Rating 4 - Poor. 41 out of 391 reviews" "
Rating 2 - Terrible. 65 out of 391 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Jason

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dog droppings/cigarette butts all around entrances. Refrigerator sounded like a jet engine. Shower drain plugged.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Jason, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean and comfortable accommodations very seriously and genuinely regret your concerns. We will address your feedback with our team. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

2/10 Terrible

Kenwana

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
For it to be on Main Street I thought it would look and be better it reminds me of a motel 6 cards to get in doesn’t work on the doors you have people outside standing around like it’s a club the rooms could be so much better it is very worn done
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 10, 2024
Dear Kenwana, Thank you for taking the time to provide feedback on your experience with us. We are sorry for any inconvenience you may have faced during your stay. Our main goal is to provide our guests with an exceptional experience, so we appreciate your comments. We have taken note of the concerns you raised and are continually striving to ensure a perfect visit for every guest. We hope to welcome you back on a future visit to the city.Sincerely,Hotel Management

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Jerel

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Wendy, General Manager on Dec 13, 2023
Thank you so much for the great review! We look forward to having you as our guest again!

10/10 Excellent

Jerel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bargain Rate; Limited Service
Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 12, 2023
Dear Guest, We appreciate you being our guest and sharing your candid review. We are glad you could take advantage of our competitive rates. However, we regret if our services did not meet your expectations. We are committed to enhancing our guest satisfaction moving forward and hope to welcome you back for a more seamless experience next time you return to our area.Sincerely,Hotel Management.

4/10 Poor

Donald

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Aldo-Francis

Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
The towels were limited I stayed 3 nights 1.75 for new ones,no sleep upstairs stay was loud. Very disappointed.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 10, 2023
Dear Guest, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We apologize for your disappointment with the noise and the limited towel supply. Our front desk is always available to help with concerns like these, and we are truly sorry we could not resolve them while you were here. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely,Hotel Management

8/10 Good

Sarah

Stayed 7 nights in Aug 2023

6/10 Okay

JOHN, Bloomington

Stayed 2 nights in Jul 2023

2/10 Terrible

Christopher

Disliked: Room comfort
False Advertising - No Pots/Pans/Dishes
It is completely unacceptable that you did not have any pots/pans/plates/silverware for me to use in my room. The entire reason I booked at your location was because I needed a kitchen. After checking in, when I went to get pots and pans they told me they no longer offer that. They said I could buy a set if I wanted, but they were out at the moment so I couldn't buy it either (not that I would have spent money on that). Why should I buy a set when your hotel should include this, and why does your advertising mention a kitchen with pots and pans when you do not offer it? That is blatant false advertising. TO make it worse, two days later after checking in, I got an email from you saying: "need pots and pans, check the front desk" or something like that. The fact that you do not offer it and then send me an email telling me I can get something you no longer offer is horrible customer service. I may never stay at your hotels again. Truly horrible.
Stayed 7 nights in Jun 2023
Response from Hotel Management on Jul 9, 2023
Dear Christopher, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

6/10 Okay

Maribeth

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

William

Business traveler
Liked: Staff & service
Disliked: Room comfort
Room was clean. Mattress was uncomfortable. No coffee in the morning. Took the iron and board out of the room. No Kleenex. Very disappointed in the hotel overall and we’ve stayed there before
Stayed 3 nights in Jun 2023
Response from Wendy, General Manager on Jun 20, 2023
I am so sorry that you were disappointed in our hotel! We have recently changed our brand from a Suites to a Select Suites, which offers less amenities so that we may keep the cost to our Guests down. I would hope that even with the new standards, that you would stay with us again!

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
I travel from Chicago to Mishawaka Indiana to stay at one of your location I get there and the manager informed me no more rooms available and on top of that they did not except cash. It was just one of the worst days of the month I’ve been through. I would never stay at one of your locations or recommend it. Sorry for the bad review. What is the truth? Have a good day and a blessed year yours truly Mr watts
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 18, 2023
Dear John, Thank you for staying with us and leaving a review. We are sorry we could not avail a room for you and that our payment policy inconvenienced you. Our hotel’s policy is not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. We regret not being able to accommodate you and for disappointing you. It will be a pleasure to host you, and we hope you consider including us in your future travel plans.Sincerely,Hotel Management

6/10 Okay

Jane

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Mattress very comfortable. Very clean No wastebasket in bathroom. Entry light did not work. Recliner was almost impossible to work inwould stay again though.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 14, 2023
Dear Jane, Thank you for your feedback. We're glad you found our property clean and the mattress comfortable. We apologize for any inconvenience caused and appreciate your loyalty. We'll address the issues you mentioned to improve the experience for future guests. We hope to see you again soon.Sincerely,Hotel Management

10/10 Excellent

Tammy

Stayed 1 night in Mar 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

michael

Liked: Staff & service, property conditions & facilities
Easy access
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 17, 2023
Dear Michael, Thank you for the excellent review. We are pleased everything went great for you during your visit and that our ideal location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Linda

Traveled with group
Disliked: Staff & service
Extended stay america mishawaka, In
We were 3 couples on our way to notre dame game from nj. One hour before we were to arrive at extended stay they called to say they were overbooked and we needed to find another hotel. Who does that. I had booked this afew months before. I will never give extended stay my business
Stayed 3 nights in Oct 2022
Response from Hotel Management on Oct 19, 2022
Dear Linda, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We're genuinely sorry our staff were not responsive to the difficulties faced by our valued guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

8/10 Good

Karmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the bus line and also to several eating outlets. Very clean and quiet.
Stayed 2 nights in Oct 2022

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Sophia

Traveled with family
Liked: Cleanliness
Good stay
Stayed 1 night in Sep 2022
Response from Hotel Management on Oct 1, 2022
Dear Sophia, thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

4/10 Poor

Christena

Traveled with family and small children
Liked: Staff & service
They were having issues with evicting more permanent guests. The hallway smells like pee near my first room. Switched rooms because the pullout couch i needed was broken. Second room had a broken toliet, the pullout coach was dirty. Staff was great on trying to fix the issues.
Stayed 3 nights in Jul 2022
Response from Hotel Management on Jul 20, 2022
Dear Christena, thank you for staying with us. We are sorry for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness and maintenance, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the matter further. Our concerned team is already at work. We hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known. Sincerely, Hotel Management

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Dirk

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of pets at this property. Hallway smelled strongly of pet urine. My room reeked of peanut oil. Staff not at all visible. At least it was quiet. Forgot my pillow and staff was totally unhelpful in getting it back to me. Never been happier to check out of a hotel.
Stayed 6 nights in Jun 2022
Response from Hotel Management on Jun 26, 2022
Dear Dirk, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management

4/10 Poor

matthew

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Staff helpful and friendly. Property felt run down. Funky smell in the room though it was clean but they had left the window open when I checked in so someone noticed it snelled musty. Probably would not stay here again.
Stayed 2 nights in May 2022
Response from Hotel Management on Jun 13, 2022
Matthew, thank you for the candid review. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

8/10 Good

kristin

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2022

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in May 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was very nice at check in and she also came to my room to check the television for me and check out was great too! I will definitely stay here again in the future.
Stayed 1 night in Apr 2022
Response from Hotel Management on May 3, 2022
Cynthia, thank you for reviewing your stay at Extended Stay America. We are delighted to read that our front desk associate helped to make your stay even more comfortable. Your compliments will surely be shared with her. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit. Sincerely, Hotel Management

4/10 Poor

Maria Concepcion

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Contact high
Fitness center was closed most of the time to store refrigerators, mattresses and other room equipment. Often left the room in the morning to the aroma of marijuana having been smoked somewhere nearby. The kitchenette reminded of an 80’s trailer. Our door would not lock via the deadbolt. Pets were allowed and the smell definitely fit that policy. Overall, we will not be returning due to those issues. The staff however was friendly, convenient and great in every aspect.
Stayed 16 nights in Apr 2022
Response from Hotel Management on May 2, 2022
Maria, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

8/10 Good

Jerald

Stayed 1 night in Apr 2022

8/10 Good

Andrianna

Stayed 1 night in Mar 2022

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

anthony

Stayed 1 night in Mar 2022

4/10 Poor

Liliana

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty it smelt so bad in the room the overall hotel smelt like wet dog and cigarettes. There were cigarettes buds under my bed and trash under here there as well. It wasn’t a good hotel stay. I checked in at night and the young women was rude as well. Would not stay again.
Stayed 2 nights in Feb 2022
Response from Hotel Management  on Feb 15, 2022
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022

8/10 Good

andre

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice plenty of space. Kids enjoyed except no pool at hotel but they survived lol. Only bad thing i notice and didnt like was stink bugs in room a few in window but you seen them at the door exits on wall & hanging aroud door.
Stayed 2 nights in Feb 2022
Response from Hotel Management on Feb 10, 2022
Andre, thank you for your honest evaluation. We are glad you and your kids enjoyed your time with us and that you were pleased with most aspects of your stay. However, we regret not meeting your expectations and apologize for the inconvenience you experienced due to the maintenance issues you encountered. We will review this with our engineering team and resolve the problem immediately. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was real nice and staff was very welcoming
Stayed 1 night in Dec 2021

10/10 Excellent

Gladys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in at 5pm staff on site were awesome
Stayed 1 night in Dec 2021
Response from Hotel Management on Dec 8, 2021
Gladys, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

4/10 Poor

Angela

Liked: Staff & service
Stayed 12 nights in Oct 2021

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Tyler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2021

8/10 Good

Melissa

Stayed 1 night in Sep 2021

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

4/10 Poor

Christine M

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I went to check in they had no knowledge that I had already paid. They argued even after I showed the hotels.com email. They also said I way over paid w hotels.com
Stayed 1 night in Aug 2021