Exterior

Reviews of Holiday Inn Express Hotel & Suites Plymouth, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 173 out of 392 reviews" "
Rating 8 - Good. 144 out of 392 reviews" "
Rating 6 - Okay. 43 out of 392 reviews" "
Rating 4 - Poor. 20 out of 392 reviews" "
Rating 2 - Terrible. 12 out of 392 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Pamela

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room needs to be totally renovated, the bath had very little water pressure in the sink and the shower. The shower had places all around that need serious caulking and the ceiling had had leaks with terrible patch jobs. The bath had bugs and the carpet was very old and smelled bad. It is a place that we will never go back to or recommend to anyone.
Stayed 2 nights in Mar 2024

10/10 Excellent

Eileen S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our over-night stay. The breakfast was especially good.
Stayed 1 night in Mar 2024

2/10 Terrible

Tricia

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room looks like it had been broken into. Due to the damage to the door frame there is a gap in which you can see into the room from the hall. We have a sheet hanging over the door to cover the gap. The bottom of the shower has a brownish stain on the bottom. The floor in the bathroom is super dirty.
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo

Stayed 2 nights in Dec 2023
Response from Sales on Jan 17, 2024
Thank you for your stellar review! We appreciate your feedback and look forward to seeing you again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel!
Rooms and service were excellent! The pool needs updated, as the edges were rough. Elevator felt squeaky and shaky but operated fine. We really loved the family suite - so spacious!
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Feb 28, 2024
Thank you for your thoughtful feedback and for choosing our establishment. We're delighted to hear that you found our rooms and service excellent, and that the family suite was to your liking with its spaciousness.We appreciate your insights regarding the pool and elevator. Your comments are valuable, and we will certainly look into improving the pool area and addressing any concerns with the elevator. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future, providing an even more enjoyable experience.

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keely did a great job at check in and breakfast was great the next morning
Stayed 1 night in Dec 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Jan 1, 2024
Thank you for your glowing five-star review! We're delighted to hear that Keely's check-in service exceeded your expectations, and that you enjoyed a wonderful breakfast the next morning. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another exceptional experience.

6/10 Okay

Fredy, WINTER GARDEN

Stayed 4 nights in Dec 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Jan 1, 2024
Thank you for taking the time to share your feedback. We appreciate your input and would love to learn more about your experience to better address any concerns you may have had. Please feel free to reach out to our hotel team directly so that we can ensure your future visits meet your expectations.

10/10 Excellent

ALEKSANDRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk exceptionally welcoming
Stayed 1 night in Nov 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Dec 7, 2023
We greatly appreciate your 5/5 review! It warms our hearts to know that our front desk team's exceptional hospitality made your stay welcoming. We can't wait to welcome you back soon.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Plymouth Holiday Inn Express Hospitality Team on Nov 20, 2023
Thank you for the perfect rating! Your support means a lot to us, and we're thrilled to know that you had an excellent experience during your stay. We hope to welcome you back for another fantastic visit soon! If there's anything specific that stood out and made your stay exceptional, we'd love to hear about it.

6/10 Okay

Denise

Traveled with partner
Liked: Staff & service
Property is ok but in need of a refresh.
Stayed 1 night in Nov 2023
Response from Plymouth Holiday Inn Express Hospitality Team on Nov 20, 2023
Thank you for your feedback regarding your recent stay. We appreciate your thoughts about the property. We understand your perspective on the need for a refresh, and please know that we're actively working on improvements to enhance our guests' experience. Your insights are valuable, and we're committed to creating a more updated and comfortable environment for our guests. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

6/10 Okay

Hans

Liked: Staff & service, room comfort
Disliked: Cleanliness
The staff was friendly, welcoming and accommodating. The beds and pillows were comfortable. Unfortunately the bathroom was dirty including multiple types of hair in drain, wall and floor of tub.
Stayed 1 night in Oct 2023
Response from Plymouth Holiday Inn Express Hospitality Team on Nov 20, 2023
Thank you for taking the time to share your experience with us. We're pleased to hear that our staff was friendly and that you found the beds and pillows comfortable. However, we're sincerely sorry for the cleanliness issues you encountered in the bathroom. This is certainly not the standard of cleanliness we aim to uphold, and we apologize for the inconvenience this caused during your stay.Rest assured, your feedback will be addressed immediately with our housekeeping team to ensure such oversights are rectified. Your comfort and satisfaction are of utmost importance to us, and we're committed to improving in this regard.We hope that despite this setback, you might consider giving us another chance to provide you with a more enjoyable and flawless stay in the future. If there's anything specific you'd like to share or if we can assist further, please don't hesitate to reach out. Your feedback helps us to continually improve our services.

10/10 Excellent

Crystal

Stayed 2 nights in Oct 2023
Response from Plymouth Holiday Inn Express Hospitality Team on Nov 20, 2023
Thank you for the perfect rating! Your support is truly appreciated, and we're thrilled to have provided you with an exceptional experience during your stay. We hope to welcome you back again for another fantastic visit!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Clean but getting old
Stayed 1 night in Sep 2023

6/10 Okay

Donna

Traveled with family
Too expensive for the property and location. Renovations were being done so looking kind of messy was expected in the hallways. Room was OK!
Stayed 1 night in Aug 2023
Response from Sales on Aug 29, 2023
Thank you for your review! We hope to see you again, and look forward to providing even better service next time!

8/10 Good

Kristina

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Aug 23, 2023
Thanks for the feedback, Kristina! We hope to see you again next time.

8/10 Good

Merle

Stayed 1 night in Aug 2023
Response from Sales on Sep 5, 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Aug 23, 2023
Thanks for the perfect review, Sarah! We are so happy you enjoyed your stay!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and very friendly and helpful staff.
Stayed 1 night in Jul 2023
Response from Sales on Jul 11, 2023
Thank you for a great review! We hope to see you again in the future!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sales on Jul 11, 2023
Thank you for a great review! We hope to see you again in the future!

10/10 Excellent

Edward

Liked: Staff & service, property conditions & facilities
property was undergoing renovation.
Stayed 1 night in Jun 2023
Response from Sales on Jul 11, 2023
Thank you for a great review! We hope to see you again in the future!

10/10 Excellent

marilena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
very clean , comfy beds, clean bathroom
Response from Sales on Jul 11, 2023
Thank you for a great review! We hope to see you again in the future!

8/10 Good

David

Liked: Cleanliness, staff & service
Very friendly staff! Great breakfast. The AC in room 123 is very loud and kept coming on and going off. Very annoying.
Stayed 1 night in Jun 2023
Response from Sales on Jul 11, 2023
Thank you for your review! We Appreciate your feedback and will look into the AC in that room.

8/10 Good

Richard

Liked: Staff & service, room comfort
Stayed 3 nights in May 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on May 30, 2023
We really appreciate you taking the time to share your rating with us, Richard. We look forward to your next stay.

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was not clean and had just a naturally “stale” smell.
Stayed 4 nights in May 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on May 30, 2023
We're so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Needs updated
Breakfast was wonderful The ladies are super nice at checkin and breakfast Construction going on upstairs was annoying Bathroom vent was loud Fridge didnt get cold
Stayed 3 nights in May 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on May 30, 2023
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 Good

Dianne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on May 30, 2023
We really appreciate you taking the time to share your rating with us! We look forward to seeing you again soon!

6/10 Okay

Ron

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Okay stay but needs some attention
We only stayed overnight, and the front desk staff was super friendly and helpful. However, the hotel seemed rundown with really dirty carpets throughout the halls and in the room. The hair dryer in the bathroom didn't work and we couldn't get TV to display. The included breakfast was not great. But the shower's water pressure was really strong, so that was a bonus.
Stayed 1 night in May 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on May 30, 2023
Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves!

10/10 Excellent

sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best run holiday express. The staff was extremely kind and helpful.
Stayed 3 nights in Apr 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on May 30, 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on May 30, 2023
We are so grateful for your 5-Star review! Thanks for sharing your rating with us and the community!

4/10 Poor

Lindsey

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on May 30, 2023
Thank you so much for the positive rating. We're happy that you're happy and we are looking forward to your next stay!

4/10 Poor

Bensun

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioner never kicked on longer then a minute. Shower squealed really badly when you adjust temperature. No Usb ports anywhere and just a small complaint, the clock is always set to military time. The good - conveniant location and staff was friendly. Not worth the $180 price per night.
Stayed 1 night in Mar 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Mar 23, 2023
We appreciate your feedback from your recent stay. We apologize for the maintenance issues you experienced and will have our maintenance team address this issues right away. This is definitely not the impression we want our guests to leave with and hope you will give us another opportunity the next time you are in the area!

10/10 Excellent

Mallie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loce it
Stayed 1 night in Mar 2023
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Mar 23, 2023
We appreciate the five star review, Mallie! We hope to see you again next time!

8/10 Good

Kristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again.
We stayed overnight. The hotel is in the middle of an upgrade, so the rooms were a bit old but very well kept. Breakfast was wonderful and so was the staff!
Stayed 1 night in Feb 2023
Response from Holiday Inn Express Plymouth, IN on Mar 9, 2023
We appreciate the feedback, Kristina! We are happy you enjoyed your stay and hope you will stay with us again when our renovation is completed!

6/10 Okay

Ron

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They are trying
The good - the staff was absolutely great. The property is being remodeled. The bad - guy checking us in must have been new and had a hard time checking us in. The process took about 25 minutes and 2 rooms before we finally got into a room. The next morning we discovered that there was no hot water. They switched rooms again and we finally had hot water. This was a last minute, emergency booking. Despite the problems, the staff did great to make it better.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can’t think of anything negative to say about it. It was very nice.
Stayed 1 night in Dec 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely Disgusting
Our experience here was terrible. The lobby is clean, and check in was easy, but the rooms are awful. When we got to our room it had a horrible mold/mildew smell, and in the bathroom there was mold or some other black substance all over the ceiling. We asked for a different room, and the front desk person was nice and switched us. Opening the door to the second room we were met with several bugs and horribly stained carpet. My kids asked if they could just sleep in the car because the room was gross. Had we not been tired from driving, we would have just asked for a refund and found somewhere else to stay. This was easily the worst hotel I’ve ever stayed at.
Stayed 1 night in Nov 2022
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Nov 15, 2022
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team. We are currently in process of renovating our hotel. Our lobby is renovated completely and our renovation team is working diligently on completing the guest rooms. We hope you will give us another chance in the future to see the positive changes in our rooms!

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely efficient and effortless checkin. Much appreciated!!
Stayed 1 night in Oct 2022
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Nov 2, 2022
Thanks for sharing your experience, Karen! We are happy to have been able to make it quick and easy for you to get settled in!

8/10 Good

Adam

Traveled with family and small children
Liked: Staff & service, amenities
A good place to stay. Staff were friendly. The breakfast options were great. In need of some upgrades. Overall cleanliness was not the best I’ve seen but certainly not the worst. Would stay there again because of few options in the area.
Stayed 3 nights in Sep 2022
Response from Plymouth Holiday Inn Express Hospitality Team on Sep 30, 2022
Thank you for taking the time to provide valuable feedback about your stay. We are happy to hear you enjoyed the staff and breakfast, however, we apologize that the cleanliness was not up to par during your visit. We will be sharing this with our team and using it as an opportunity for improvement!

8/10 Good

Jean

Liked: Cleanliness, staff & service
Fortunately a short stay
Curtains were in disrepair. Hard to open and close. Everything looked clean but well used. Looked like everything in general needed updated.
Stayed 1 night in Sep 2022
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Sep 20, 2022
Hi Jean,We appreciate your feedback from your recent stay. We definitely agree that our hotel is in need of updates and are so thankful we are currently undergoing a renovation. All of our rooms are new carpet, paint, window treatment and furniture! We think you will love the renovated rooms and hope you will come back again to stay in one!

10/10 Excellent

Nevin Graham

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff
Stayed 1 night in Sep 2022
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Sep 20, 2022
Hi Nevin,Thanks for taking time to give us feedback from your last stay! We are so happy our team was able to make your experience great!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from Plymouth Holiday Inn Express Hospitality Team on Sep 7, 2022
Hi Donna,We appreciate your feedback from your recent stay with us!We hope to see you again next time you are in the area!

6/10 Okay

Amy, Glen Ellyn

Traveled with family
Receptionist was not friendly upon check in. She was very put out that for 3 people in the room - as indicated on our reservation, we requested 3 keys. Then one of the keys didn't work when we got to the room. Room only had 2 towels. There were a lot of stains on the carpet and the halls and room had a funny smell. We've stayed in many Holiday Inns and most are much nicer than this.
Stayed 1 night in Aug 2022
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Sep 7, 2022
Hi Amy, We apologize for the experience you had at our hotel. This is definitely not the impression we want to leave our guests with!We have addressed the situation with our front desk team member and used this as a training opportunity to be better in the future.Also, we are looking forward to the completion of our renovation. We are going to have fresh, new carpet throughout our entire facility. The rooms we have renovated so far are beautiful and a dream to relax in!We hope you will give us another chance in the future if you're in the area again!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, no concerns
Stayed 1 night in Jul 2022
Response from Holiday Inn Express Hospitality Team Plymouth, IN on Sep 7, 2022
Hi Jamie,Thanks for sharing your experience from your stay with us! We are thrilled we could provide a clean and comfortable place for you to relax while you were away from home!Hope to see you again soon!

10/10 Excellent

CLAUDIA

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel’s lobby has been newly renovated and it is great. Very clean and the staff is amazing and very helpful. I stay here every summer and I really enjoy it.
Stayed 1 night in Jul 2022
Response from Plymouth HIE Hospitality Team on Jul 24, 2022
Claudia - we appreciate your feedback and love having your sweet family stay at our hotel every summer!

8/10 Good

Selin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Plymouth HIE Hospitality Team on Jul 24, 2022
Selin - thanks for the feedback! We hope to see you next time you are in the area!

4/10 Poor

Roberto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022