Ratings based on 318 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2014
The hotel was very comfortable and clean. The staff was very helpful.
Comment from Hotel Management
Jun 24, 2014 by Julie, Hotel Management
Thank you for your 5 Star review! I'm thrilled to hear that your experience with us was a comfortable one and that the staff was able to assist with your needs.
5 out of 5
Recommended
for Everyone
by Cosmo Cruiser from NE Indiana

Baseball Tournament Weekend

Posted May 27, 2014
Pros: Almost everything. Great accommodations, close to any kind of food you could want. Excellent location for the baseball tounaments.
Cons: Don't allow baseball parents to have open bar in the lobby area until so late at night. Quite loud and more than one drunk adult.
Location: ANY type of food you could want is in the area. Ice Cream shop across the parking lot. Shopping close by as well.
The hotel was perfect. We were in town for our grandsons 9U baseball tounament and every hotel in the area was sold out to baseball teams. We didn't want to be in the middle of all the team activities so the desk woman kindly gave us a room at the end of a hall that was far from all the crazy stuff going on. It was perfect. We didn't use the pool as the ball team had it under seige. This motel is very, very nice. Coffee bar, snacks, and drinks in the lobby area. Very comfortable decor. Also ANY type of food very close by. Ice Cream shop that you can walk to, across the parking lot. Super comfortable beds & pillows. We will stay here any time we are in South Bend. It is a few more dollars than other local places but worth every extra penny! The staff is super friendly and very helpful. Seem to really enjoy their jobs. Nice to experience.
Comment from Hotel Management
Jun 2, 2014 by Julie, Hotel Management
Dear Cosmo Cruiser, Thank you for your 5 star review! And for detailing all of the things that worked so well for your family. I'm glad you were able to enjoy a quiet corner and find the frozen yogurt shop! I sure hope we have the chance to provide the same great experience again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2014
Pros: Everything was great and it's nice to be able to get a cold beer at the end of the day vs bringing in your own, chilling it down etc. Nice touch.
Location: Couldn't be in a better location for dining, shopping etc. Perfect!
The staff did a fine job seeing as though a number of the guests were little league & soccer players. It was a little noisy but what the heck...I was young myself a number of years ago. I should have been an overload for the staff but everyone seemed to handle it well especially the Sunday morning feeding frenzy. Good for all them and they deserve an "atta boy".
Comment from Hotel Management
Jun 2, 2014 by Julie, Hotel Management
Dear Anonymous, Thank you for spending the time to share your comments. And for recognizing the team effort from the associates! We hope to have the opportunity to serve you again in the future!
5 out of 5
Recommended
for Business Travelers
by Donna from Washington State

Great business hotel with all of the amenities!

Posted May 8, 2014
Pros: Comfortable, friendly staff, great breakfast, and everything a traveler could ask for. Very quiet, too.
Location: Located not far from the interstate, so easy to find. A mall across the street. Many, many restaurants nearby. We ate at The Roadhouse - - great!
Stayed here with my son while on a college search trip. We only stayed one night, but sure wish we'd been able to stay for more. The room was HUGE with a large sitting room, wifi/computer area, big screen t.v., and all of the comforts of home. The staff was extremely friendly. A Starbucks with 24-hour service was located on the main floor. Breakfast (included) was one of the best hotel breakfasts that I've ever had with many hot items and a great selection. Would recommend this hotel to anyone traveling across Northern Indiana!
Comment from Hotel Management
May 19, 2014 by Julie, Hotel Management
Donna, Thank you for your 5 Star review and for highlighting all of the items that worked so well for you! As always, we hope to serve you again, should your travels bring you back our way.
5 out of 5
Recommended
for Everyone
by A verified traveler

one night stay

Posted Apr 26, 2014
Pros: Really liked layout of the room
Cons: none
Friendly staff, clean, great food. Easy check in and out.
Comment from Hotel Management
Apr 27, 2014 by Julie, Hotel Management
Dear Anonymous, Thank you for your positive review and so glad to hear that we were able to provide this experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great customer service but pool was cold

Posted Apr 21, 2014
I would go back to this hotel anytime! It was clean, the room was beautiful, the service was great, and the breakfast was fantastic. The only complaint I have is that the indoor pool was cold and there was no hot tub. That wouldn't keep me from highly recommending staying here, though! Great location too.
Comment from Hotel Management
Apr 24, 2014 by Julie, Hotel Management
Dear Anonymous, Thanks for your positive review and the recommendation! So glad to hear that your experience with our staff and services was terrific!
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted Apr 15, 2014
Only complaint was the springy mattresses were fairly uncomfortable and loud.
Comment from Hotel Management
Apr 24, 2014 by Julie, Hotel Management
Dear Anonymous, Thank you for sharing your experience!
3 out of 5
by A verified traveler

Looks nice on the outside

Posted Mar 21, 2014
Pros: The guy working the front desk was expedient and pleasant. He offered good info to the questions I had.
Cons: Just pay more attention to cleaning and repairing.
I ended up here because my regular road warrior home was full. I am on the road at least 2 days every week and I was surprised at the quality in this Hyatt. Obviously remodeled heavily on the outside not to long ago but there are signs of the old building on the inside. The lobby was nice and clean but room not so much. Hats off to the photographer for making the accommodations look professional. I arrived late in the evening and normally would have asked to change rooms but didn't for the sake of time. It's not bad enough to rate everything a 1. Here is the list of disappointments. Big sectional type couch is not so comfy, TV was nice and big but the remote needed to be pressed very firmly to change both channels and volume, carpet just outside the bathroom by the sink was wet(this is 12 hours after that days checkout time), small refrigerator motor vibrated causing a constant hum so I unplugged it, wall heat/ac vibrated each time the fan turned on so I left it off after waking up the second time(my wife has to shake me to wake me up at home), there is mold in the tiled shower corners, and last but most annoying to a road warrior is give us somewhere easy to plug in our tech gadgets without leaving them in the bathroom. One outlet at the desk and under shelf hung on the wall between the beds which was occupied by the clock and modern looking but old fashioned push button lights at the bed.
Comment from Hotel Management
Mar 31, 2014 by Julie, Hotel Management
Thank you for sharing your experience with us. We truly value your input and have shared your concerns with the rest of our management team.
Comment from Hotel Management
Mar 31, 2014 by Julie, Hotel Management
Thank you for sharing your experience with us. We truly value your input and have shared your concerns with the rest of our management team.
5 out of 5
Recommended
for Everyone
by Amy

Great hotel

Posted Mar 14, 2014
Pros: This hotel is in a great location with great employees. Nice breakfast and reasonable price.
Cons: Nothing
Location: I was there for work but would love to go back for pleasure. And explore the area.
I often travel for work and this is one of my favorite places! Love the bed, pillows, employees, breakfast, exercise room...location... Everything!
Comment from Hotel Management
Apr 1, 2014 by Julie, Hotel Management
Amy, thank you for your review and for sharing your experience! And we love having you here with us!
5 out of 5
Recommended
by A verified traveler

Great Stay

Posted Feb 11, 2014 on Hotels.com
This Hyatt was a great place to stay and amazing value!
Comment from Hotel Management
May 31, 2014 by Julie, Hotel Management
Thank you for your awesome review! We hope to serve you again in the future!