Place was OK. Could definitely use some updating. The floors in the suite were not cleaned recently with absolute certainty. The beds or somewhat questionable, considering the broken desk, chair and dirty floors and dirty couch. The refrigerator smelled awful where it had been closed for some time and shut off. In general, the front desk, staff were very polite and kept us from making any complaints as we appreciated them so much. We did have one person who has asked about towels, considering we had three adults one four-year-old and an infant in the suite, and only three towels available. When asking for additional towels as sometimes an infant or toddler may require those we were met with “we can’t just give you all the towels we have. You’re allowed one per person “. Our response was “well, there are only three towels, but five of us.” Response to that from the staff member was “so two towels.”
Note, the final was a statement and not a question. The tone threw out was extremely rude, but we walked away. Did what we need to, and shared towels with the small children. I would recommend keeping the room clean, or checking everything out prior to guess arriving, especially if things may not have been used for a while, also suggest management to make a lap to ensure that proper housekeeping is performed. Finally, I would train all staff members not just front desk associates on how to be polite.