Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
2.0 Service & staff
2.0 Room comfort
3.0 Hotel condition
They paid and stayed.
by A verified traveler from Menlo Park, Calofornia
Initially not helpfulPosted Jul 6, 2014
Pros: The final room was very quaint with a modern bathroom.
I walk with a cane and did not know there was no elevator. I explained to the receptionist I will have great difficulty getting to the room. She explained there was nothing else avavaible. I accepted that and went to the room. There was no internet as promised. She agreed to move me to another room in there adjoining hotel. Also on the first floor. (In Europe the first floor is our second floor). Even though I struggled with the luggage she never offered any help. Again the internet did not work. I need to stay connected with my family so I choose hotels with internet. She again changed to another hotel, nicer room with an elevator. She initially told me there were no rooms with an elevator. The room was over the street with resturants below. We gave up on the internet, this one did not work either. It was extremly hot , we had to leave the windows open. It was very hard to sleep with the noise of the resteraunt directly below. It took a lot of persuading to get her to help.