Ratings based on 20 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.6 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Apr 11, 2014
Location location location. Hotel rooms need some work repairs. Big problem at present is the Lift is NOT working, 4 floors to adult pool., jacuzzi is not being used. Otherwise a great place. Restaurants in walking distance, Good.
4 out of 5
Recommended
for Everyone
by Ed from New York, NY

great hotel on the beach with an amazing staff

Posted Mar 17, 2014
A perfect hotel in a great little surf town. Very safe and charming. Only 15 minute drive to the fun town of Sayuita. Amazing Zip Line tour about 10 minute drive. 5 different surf spots to choose from. I plan on making this a regular surf hotel destination. Huge suite rooms with great air conditioning, balcony overlooking the water. Do not hesitate to make a reservation here.
2 out of 5
Recommended
for Couples
by Candice

Disappointing Stay, 5 Star Customer Service

Posted Jan 6, 2014 on Hotels.com
Our room was a little more than $400 per night, the description in my confirmation said our suite would have an extra bedroom and laundry room and basic hotel amenities. The room had no hair dryer and toiletries were only re-supplied when asked. It looked like our room was undergoing a renovation still...and it was. No microwave in the microwave shelf, a cupboard door was missing and replaced two days later. Staff customer service was 5 star and hotel staff did they absolute best to make sure our stay was a happy one, despite the negatives. The location is great, directly on the beach and literally every other door down the street is a restaurant. The location of Punta Mita itself though, really has nothing except for a few shops and restaurants. It has a little "too small village" feel. I would have preferred to stay in Sayulita.
4 out of 5
Recommended
for Everyone
by jim e shawna from san francisco

Great hotel in the center of punta de mita

Posted Nov 18, 2013
Perfect spot to relax. Everything is right on the beach. Very easy and peaceful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel with good location

Posted May 29, 2013
Wonderful staff, great rooms, great experience. Right on the beach, with Anclote surf break right in front. Other waves available by quick boat ride.
5 out of 5
Recommended
by Danny & Genevieve from Los Angeles

Brilliant!

Posted May 1, 2013 on Hotels.com
An oasis in a beautiful seaside village. Cinco is a must :)
5 out of 5
Recommended
for Everyone
by Josh from Seattle

Great accommodations but staff sets Cinco apart

Posted Apr 23, 2013
Pros: Staff, views from the room, beachside location.
Cons: Adjacent beach not great for wading or swimming (too rocky) with the kids.
Location: Beautiful beach. Great restaurants. Quiet town. Close (by car) to other great beaches.
We're a family of four, including two pre-teen kids. We all loved our stay at Hotel Cinco. We enjoyed spectacular views from our huge, luxurious, ocean-front room (I think they're all ocean-front rooms). The rooftop pool and a beach-side pool were warm and clean. But the best thing about Hotel Cinco is the staff. Managers Roberto and Horacio could not have been friendlier or more helpful. As much as any hotel staff we've encountered, these guys were doggedly interested in making sure we had a great time, were comfortable, and had whatever we needed. So professional and gracious. The staff at the roof-top restaurant, where we enjoyed many great breakfasts, were also exceptionally accommodating and friendly. Everyone else associated with the Hotel was great as well. Great restaurants nearby. Boat trips for whale watching, snorkeling, or fishing depart in front of the hotel.
4 out of 5
Recommended
for Everyone
by MC from San Francisco, CA

Great hotel for families and small groups

Posted Feb 19, 2013
Pros: Location, staff, condo/rooms, rooftop deck.
Cons: Exercise facility
Location: Punta Minta, on the beach. Near restaurants and small local shops. Easy drive to Sayulita. Quiet town. Lovely.
The location, staff and rooftop deck are the highlights of staying at Cinco. The rooms (which are all condos) are great. You can rent boards directly from the hotel and can get access to kayaks and more in a matter of a few steps away from the hotel. The beach front is clean and well maintained. The only minor opportunity for improvement is at the gym. The weights are sufficient but cardio options are limited to one elliptical. I expect most guests hit the outdoors for exercise but my friends and I wanted to get a quick hard cardio workout and do some circuit training a couple of times during the stay and couldn't. A minor issue compared to the positives.
5 out of 5
Recommended
by dan

Best in Mita

Posted Feb 18, 2013 on Hotels.com
Awesome stay........excellent staff.......it is beyond beautiful.....from dining, drinking, swimming, paddleboarding, and fishing, there is no where better!
3 out of 5
Recommended
for Families
by Not Picky Just Honest

Posted Feb 16, 2013 on Hotels.com
Beautiful location on the beach. Beautiful hotel when it was built. Rooms are condo like in size. Roof top bar staff and the assistant hotel mangager are fantastic. Manager of hotel only tells you what he thinks you want to hear. Very disappointed in the condition of the hotel and the many, many, many broken items throught our suite and the hotel grounds. Not quite as bad as The Exotic Marigold Hotel, but well on its way. A great value for our stay, but I would consider VRBO next time we stay in Punta Mita.