Ratings based on 225 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
76% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from USA, Oregon

Nice View but...

Posted Jul 31, 2015
Very nice view, clean rooms, excelent night shows, but bad service from day 1 through our last day. The a.c. wouldn't work unless your in the room with the key inserted in a slot, so when you leave for couple hours and come back your room is super hot and very uncomfortable.. The food was not what we expected, no variety, and restaurants had unrelevant rules such as you can't sit with your family who has already ordered their food.This resort and service was not any good employees weren't very helpful. Very disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2015
Buen hotel, variedad de restaurantes, actividades, el personal muy amable
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Fun trip

Posted Jun 29, 2015
Hotel and staff were excellent. The spa was excellent too. Food was average at best. The breakfast buffet was The highlight of The meals. Room was very clean mini fridge restocked with bottled water and beer everyday. Beach was rocky. Hard to play in the beach.
1 out of 5
by A verified traveler

Posted Jun 20, 2015
It was a bad experience. The hotel did not honor what they were offering
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2015
OK for the price. Very family friendly. Lots of activities. Shows kids will enjoy every night. Staff very friendly.
Comment from Hotel Management
Jun 19, 2015 by Ana Castro, Hotel Management
Dear Anonymous I would like to thank you for your comments about your stay in Grand Palladium Vallarta. I am glad to know that you enjoyed your stay in the Resort. If you decide to spend your next holidays with us please, let me know in order to check your reservation or anything else. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from aguascalientes

Posted May 25, 2015
Todo estuvo. Bien solo que un wifi lentísimo. Ala playa le ace falta un poco de mantenimiento. Y tiene algunas rocas
2 out of 5
by A verified traveler from Portland, Or

Great location but "weird"

Posted May 24, 2015
Pros: Pools, the staff, the beach. The price was also very reasonable.
Cons: Fix the smell. Don't require an "exit pass" to leave. That should be illegal.
Location: Great surfing and excursions in the area. Try to visit the islands for snorkeling if you have time.
The location is perfect. The beach has a surf spot, snorkeling, and swimming right in front. The service is very good, the staff very helpful. You can use paddleboards and equipment right from the beach shack. The pools are also wonderful. Bad? There seems to be a sewage problem. People on the beach were talking about how the resort does not care for their sewage correctly. There was a terrible smell outside our room and it smelled just like sewage was sitting in the canyon behind our room. So we just kept the door closed and the air on full blast. Also, the lights in the room went out about 15 minutes before checkout. Just our room. So we could not find stuff that was lying around as we packed. The light in the bathroom literally came out of the wall. For a "Junior Suite" it left a lot to be desired. Lastly, for some reason, if you prepay your room (like we did with Expedia) they don't take your credit card when you check in. For extras. So when you leave you need to first go to the desk and get an "exit pass" or they will not let you leave the resort. We tried to just leave because we did not have any extra charges to deal with. But they literally forbade us to leave. Like we were prisoners! It felt very unprofessional and avoidable if they just take a credit card when you check in. That way any charges you forget about can be billed to that card no matter if you get your "exit pass". Go for the beach.. nothing more.
Comment from Hotel Management
Jun 2, 2015 by Ana Castro, Hotel Management
Dear Mr. Mike I am sorry to learn that your stay and experience at the Palladium Resort and SPA in Vallarta was a disappointing one. While the staff at Palladium do their best to make sure that our guests have a great experience while with us, at times we do fall short in our efforts. In reference the situation that you had with our front desk staff, I would like to apologize for the experience that you had with them. Although they were right about our policy that we ask our guests come to the front desk in order to make a correct check out, they should have been more helpful and sympathetic with your situation. thank you again for any information or comments that can help us be a better hotel
1 out of 5
by A verified traveler from puerto vallarta

Pésimo servicio....

Posted May 24, 2015
Asignan una habitación errónea, te dejan afuera de tu habitación por una hora porque el recepcionista no asignó tu nueva habitación
4 out of 5
Recommended
for Everyone
by A verified traveler from Querétaro

Ubicación de playa excelente

Posted May 6, 2015
La combinación de las instalaciones con la naturaleza del lugar es inmejorable, cuentan con una piscina en el mar fabulosa y la comida en general excelente, trato siempre cordial, la única queja es el aire acondicionado en el cuarto que estuvo fallando
3 out of 5
by A verified traveler from Texas

A Canadian & Mexican Tourist Hotspot

Posted Apr 29, 2015
Pros: Waiters at the restaurants were really solid, and the service staff in general was pretty good
I spent 3 days to go surfing from this destination. I figured I can cut the hassles of finding food by staying here. As with any all inclusive, you will get tired of the food. It is pretty standard fare, and by the end of it, you will push back on that plate of nachos. The place overall is crowded and has a lot of action, so don't come here if you want peace and quiet. The main pool is a children's aquatic center and the adult pool is a bit smaller, but full of people who are trying to take down Modelos as if it was going out of style. They have shows at night and a zoo to walk through (I saw an ostrich). That said, it is load, full of people trying to squeeze every last drop of the "all-inclusive". The hotel rooms are fairly standard (the bathrooms looked promising, but my toilet wasn't as clean as I would have hoped). The beach view is at an angle and is pretty small balcony. That said, nothing really wrong with the rooms. It is a bit of a hike to get into Punta Mita (120 Pesos / 10 minutes), but if you are just hanging around at the hotel, its not a problem. All in all, not my cup of tea, but I already had low expectations which is met or slightly exceeded by its attentive hotel staff
Comment from Hotel Management
Jun 2, 2015 by Ana Castro, Hotel Management
Dear Surf Traveler I would like to thank you for your comments about your stay in Grand Palladium Vallarta. , I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests’ expectations. I would like to say that we are working every day to improve our services and the comments that we receive from our guests help us. Thank you again for your comments, we really appreciate all the comments that we receive from our guest in order to improve our services. Best Regards