Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Berkeley

Beautiful hotel on beach

Posted Jul 29, 2015
Pros: The views, beach, atmosphere and staff were great, as was the food. The pools are beautiful. Chuy who organized the pool aerobics was great.
Cons: Nothing.
Location: Take the walking tour of Puerto Vallarta, really interesting and not too long. They take you by bus to scenic views. Skip the tequila tasting.
This is a great location, on the beach, with beautiful infinity pools. The rooms are large with great views. The facilities are well maintained and the staff is great. There are 4 restaurants with options for all tastes. We enjoyed our stay. We got help from the staff and recommendations for local tours. A good hotel for families or couples.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Excellent!

Posted Jul 25, 2015
Impeccable service!!! Amazing hotel Spa was incredible
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Very good hotel, very friendly staff.

Posted Jul 16, 2015
I will come back in the future and recommend this place to others.
Comment from Hotel Management
Jul 19, 2015 by General Manager, Hotel Management
Thank you for your warm recommendation on our Resort. It will be our pleasure to welcome you in the years to come. Warm summer greetings.
5 out of 5
Recommended
for Everyone
by A verified traveler from South of California

Beautiful hotel!! and friendly people

Posted Jul 15, 2015
Pros: Everything!
Cons: the only one thing, waitress in the snack bar
Location: GREATE! location you can SAFE run,walk or ride bicycle in the designates trials out side the hotel
Grate experience very friendly people great food, a lot of activities for every one, best vacation
Comment from Hotel Management
Jul 20, 2015 by General Manager, Hotel Management
Sandra how wonderful to learn Grand Velas was the host of honor of a wonderful vacation. The great food and fun activities will be awaiting as our friendly staff welcomes you as the opportunity arises. Warm greetings from the Mexican Pacific. Take care
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Fantastic staff all the way around, service was very good. They definitely go above and beyond. The food was also very good, Piaf in particular. Also very kid friendly
Comment from Hotel Management
Jul 20, 2015 by General Manager, Hotel Management
It was certainly our pleasure to go avobe and beyond providing a memorable vacation experience for the entire family. I am very glad to learn our French venue was the highlight of your visit. Our fantastic staff will be looking forward to your next visit. Take care
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

On the beach, amazing food, perfect getaway

Posted Jul 10, 2015
Its our 4 time here and it is awesome every time. Food is amazing, staff is great, only all inclusive we have found I will stay at.
Comment from Hotel Management
Jul 20, 2015 by General Manager, Hotel Management
Jason, I couldn't be happier to learn Grand Velas is the only all-inclusive resort were you would stay at. Thank you very much for being a loyal guest of ours. Your fifth visit won't be short of that "perfect getaway" you deserve. We will be honored to surpass your expectations as the opportunity arises. Fond greetings to the family in Phoenix
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Excellent experience!

Posted Jul 3, 2015
The staff, food and accommodations were excellent. The pools, easy access to the beach and great service made our vacation terrific. Our only complaint was that there wasn't much for our teenagers to do. Having some on-site entertainment or easier access to beach-related activities would have been awesome and made the experience a bit more fabulous for all of us.
Comment from Hotel Management
Jul 24, 2015 by General Manager, Hotel Management
Thank you very much Stacy for sharing about the "excellent experience" you had at Grand Velas. I am very happy to know our great service made your vacation terrific. My activities staff is constantly modifiyng and adding activites, contests and shows to make sure the teenagers as well as the family are having fun. It will be our pleasure to welcome you for another memorable getaway. Warm Greetings to the family in Denver
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel with exceptional customer service.

Posted Jul 2, 2015
Spent 4 nights at Grand Velas. The amenities were all very clean and the staff was extremely helpful and courteous.
Comment from Hotel Management
Jul 23, 2015 by General Manager, Hotel Management
Thank you very much for your warm words. I am very thankful for the opportunity to delight you with our "exceptional customer service". I hope this was just the first visit of many more to come. All my best
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2015
Location: Beautiful location, feels very private, although close to airport and downtown.
Beautiful resort at wonderful location. The food was excellent throughout our stay, at every restaurant. The Italian restaurant, Lucca, was amazing! The staff overall was friendly, professional, and aimed to please their guests. Service was excellent throughout, and the staff was happy to assist with special requests.The suite we stayed in was beautiful, with a private hot tub on the roof. Our only suggestion for the hotel would be to pay a bit more attention to the maintenance of the rooms. Although clean, we noticed a couple things in the room that were not functioning properly, such as light bulbs, etc. The evening we arrived our suite actually had no hot water kin the bathroom, and this had not been detected prior to our arrival - causing us to have to change suites the next morning. The staff was very accommodating and apologetic for the inconvenience, however this should have been determined beforehand.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

One of the BEST resorts in the area on the beach!

Posted Jun 18, 2015
Most luxurious hotel I've stayed in! Check-in started with a drink and free massage. Everything was very clean (water purified), staff extremely helpful, food was above and beyond amazing (eating at Piaf is a MUST) Beach is a little rocky if you go more than knee deep high according to staff, but the resort is in a beautiful area. Loved the pool and our private hot tub on the roof. Last night we found our room covered with rose petals, bottle of sparkling wine and chocolate dip with strawberries. Great for romantic couples!