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Reviews of Hard Rock Hotel Vallarta - All Inclusive

4.5 out of 5
Hard Rock Hotel Vallarta - All Inclusive
Paseo de los Cocoteros 19, Villa 8, Bahia de Banderas, Riviera Nayarit, Nuevo Vallarta, NAY

Reviews

8.4

Very Good

Rating 10 - Excellent. 532 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 112 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 54 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

olga

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is great location and convenient for visiting other places. I love the beats 💓
Stayed 5 nights in Apr 2024
Response from Rocker on Apr 15, 2024
Dear Olga,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Yadira

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock in Vallarta was amazing, Staff I was super friendly, lots of options for dinning. Beach front Hotel with amazing views.
Stayed 3 nights in Apr 2024
Response from Rocker on Apr 11, 2024
Dear Yadira,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older resort, but has a vibe you’re not likely to get anywhere else. Rock on!
Stayed 1 night in Apr 2024
Response from Rocker on Apr 10, 2024
Dear Derek,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Christopher, Biloxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a younger atmosphere
Stayed 3 nights in Apr 2024
Response from Rocker on Apr 9, 2024
Dear Christopher,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a number of great attributes: lots of variety on food, well marked food for allergies (thank you!), friendly staff and attentive service, lots of selection for restaurants, some fun shows in the evening, beautiful beaches and ocean views. Only downside (and this is on us for not doing more research) is this hotel if very loud. If you like a party vibe, this is the place for you. However, music is loud and goes until 11pm - midnight. If you are into more quiet atmospheres, we recommend you research other properties in the area.
Stayed 7 nights in Mar 2024
Response from Rocker on Apr 8, 2024
Dear Rockers,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Antonio Adalib

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 2 nights in Mar 2024
Response from Rocker on Apr 8, 2024
Dear Antonio,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Rocker on Apr 8, 2024
Dear Rebecca,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice resort, enjoyed our room amenities, and pools. We were disappointed by the food. It was okay just expected a higher quality of food for the price.
Stayed 4 nights in Mar 2024
Response from Rocker on Apr 4, 2024
Dear Grant,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Lyndsey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all-inclusive resort for the family. Staff was very attentive and sweet. Nice not to have to worry about reservations for dinners. Bali beds were excellent!! Did not love the sales pushes throughout our stay.
Stayed 6 nights in Mar 2024
Response from Rocker on Apr 3, 2024
Dear Lyndsey,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

6/10 Okay

cinthya anayansi perez

Traveled with family
Liked: Staff & service
Service was excellent, Menu and installations need it to be improved, it feels like an old hotel ,bathroom needs renovation, we could see mold on it.
Stayed 4 nights in Mar 2024
Response from Rocker on Apr 2, 2024
Dear Cinthya,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Yuriy Vladimirovich

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pros: good food, nice beach good for boogie boarding, not super crowded, jacuzzi in room, no hassle dining options that don’t require reservations. Cons: rooms are dated, noisy rooms (construction next door, a/c, people passing by), small balconies.
Stayed 6 nights in Mar 2024
Response from Rocker on Mar 31, 2024
Dear Yuriy,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rocker on Mar 31, 2024
Dear Patrick,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Victor Carrillo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal muy hamable
Stayed 5 nights in Mar 2024
Response from Rocker on Mar 28, 2024
Hola Victor,Muchas gracias por su reseña; nos complace leer que esta estancia estuvo increíble y llena de emociones. Agradecemos saber que la calidad del servicio de nuestros rockeros hizo una visita única y con gusto compartiremos sus comentarios para seguir motivando a nuestro equipo a dar lo mejor.Sin embargo tambien tomamos en cuenta sus recomendaciones y seran dirigidas a los deparamentos pertinentes. ¡Tengan por seguro que nos vamos a esforzar mucho para alcanzar esas 5 burbujas que tanto nos encantan!¡Reciban un saludo de todo el staff y será un placer recibirlos de nueva cuenta!¡Sigan Rockeando!“Esta reseña fue respondida en nombre de Gerencia General - Hard Rock Hotel Vallarta"

10/10 Excellent

Mariama

Stayed 2 nights in Mar 2024

10/10 Excellent

Mar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was super friendly and everything was a promise, we should come back soon. Thank you.
Stayed 3 nights in Mar 2024
Response from Rocker on Mar 25, 2024
Dear Mar,Thank you very much for all the kind words and the fantastic experiences shared. We feel so honored to be part of such an incredible time and special celebration.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. Your family away from home thank you for choosing us, and we will be counting the days of your return to paradise.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great facilities
Stayed 7 nights in Mar 2024
Response from Rocker on Mar 25, 2024
Dear Michael,Thank you very much for all the kind words and the fantastic experiences shared. We feel so honored to be part of such an incredible time and special celebration.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. Your family away from home thank you for choosing us, and we will be counting the days of your return to paradise.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 5 nights in Mar 2024
Response from Rocker on Mar 20, 2024
Dear ,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was great
Stayed 4 nights in Mar 2024
Response from Rocker on Mar 14, 2024
Dear Jennifer,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Joteep

Stayed 4 nights in Mar 2024
Response from Rocker on Apr 3, 2024
Dear Joteep,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Hoang, westminster

Traveled with partner
Liked: Staff & service
ok
Stayed 3 nights in Mar 2024
Response from Rocker on Mar 12, 2024
Dear Hoang,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service from staff but food quality declined from previous stays we had.
Stayed 3 nights in Mar 2024
Response from Rocker on Mar 9, 2024
Dear Veronica,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

peter

Liked: Staff & service
Ok
Stayed 7 nights in Feb 2024
Response from Rocker on Mar 4, 2024
Dear PeterThank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Stayed 10 nights in Feb 2024
Response from Rocker on Mar 3, 2024
Hello Patrick,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

8/10 Good

Dena Hortense

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent. The food was better at most all inclusive that I’ve tried. The pool and beach were excellent. I loved the different themed nights.
Stayed 3 nights in Feb 2024
Response from Rocker on Feb 29, 2024
Dear Dena,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Nadia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, food was not good
Stayed 4 nights in Feb 2024
Response from Rocker on Feb 29, 2024
Dear Nadia,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

2/10 Terrible

Christian

Disliked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Rocker on Feb 29, 2024
Hello Christian,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

10/10 Excellent

DeAnna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Wonderful service, great food, and good memories created for our family.
Stayed 4 nights in Feb 2024
Response from Rocker on Feb 29, 2024
Dear DeAnna,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Margaret, Nanaimo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautifully cared for and the rooms are excellent. Food is great a no ridiculous reservation system that frustrates people and ruins your vacation
Stayed 6 nights in Feb 2024
Response from Rocker on Feb 23, 2024
Dear Margaret,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

2/10 Terrible

Kristin

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a bad , dirty hotel. I left after 24 hours and was not refunded anything. Terrible food , dirty , old. Unsafe and lack of security
Stayed 5 nights in Feb 2024
Response from Rocker on Feb 20, 2024
Hello Kristin,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

6/10 Okay

David, Kirkland

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms are poor and outdated, beds small and uncomfortable. Pillows like rocks. Very little sleep. Not family friendly
Stayed 5 nights in Feb 2024
Response from Rocker on Feb 20, 2024
Hello David,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rocker on Mar 21, 2024
Dear Bernadette,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone has very nice. Lobby, Servers. Bartender’s Very nice experience at the Hard Rock Hotel. Thank you everyone!!!
Stayed 3 nights in Feb 2024
Response from Rocker on Feb 18, 2024
Dear Roberto,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately in all the aspect now. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great all-inclusive in so many ways! The staff was super fun, friendly, and effective. Entertainment every day was a blast. The food selection and quality was perfect and added a ton of value to the experience. The pool and beach areas were idyllic, we never couldn’t find a good spot at either. The room with ocean view was spacious and clean…the general vibe at the hotel was super fun! Highly recommend!
Stayed 4 nights in Feb 2024
Response from Rocker on Feb 13, 2024
Dear Jason,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

8/10 Good

Pedro

Stayed 4 nights in Feb 2024
Response from Rocker on Mar 21, 2024
Hola Pedro,Muchas gracias por su reseña; nos complace leer que esta estancia estuvo increíble y llena de emociones. Agradecemos saber que la calidad del servicio de nuestros rockeros hizo una visita única y con gusto compartiremos sus comentarios para seguir motivando a nuestro equipo a dar lo mejor.Sin embargo tambien tomamos en cuenta sus recomendaciones y seran dirigidas a los deparamentos pertinentes. ¡Tengan por seguro que nos vamos a esforzar mucho para alcanzar esas 5 burbujas que tanto nos encantan!¡Reciban un saludo de todo el staff y será un placer recibirlos de nueva cuenta!¡Sigan Rockeando!“Esta reseña fue respondida en nombre de Gerencia General - Hard Rock Hotel Vallarta"

10/10 Excellent

Cody

Traveled with family
Liked: Staff & service, amenities
I enjoyed the room, bed was comfortable, the resort was easy to navigate, the beach was great, the dinner options are much better than other resorts we have stayed at, premium alcohol and great drinks, amazing waiters and waitresses, fun with activity staff. Rocky Royalty came with a few additional benefits and room on the 8th floor. We loved our trip and would go back. Hotel could use some minor renovations
Stayed 6 nights in Feb 2024
Response from Rocker on Feb 8, 2024
Dear Cody,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

owen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Had a great time
Stayed 4 nights in Feb 2024
Response from Rocker on Feb 6, 2024
Dear Owen,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is dirty. Old. Outdated. You want a balcony? Make sure you don’t get a French one.
Response from Rocker on Feb 5, 2024
Hello Jessica,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

8/10 Good

NELSON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Rocker on Jan 28, 2024
Dear Nelson,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views out of our room. We had an ocean view and the sunsets are amazing to watch on the balcony. Staff tried to be as helpful as they could be (we did not receive the late check out like we had been made to believe would be no problem but I could tell the staff tried. All of our other requests were attentively implemented though). Food was decent at a la carte restaurants (if you are a foodie you may not be as thrilled but I was pleasantly surprised after reading some of the reviews). I thought the hotel and grounds were well maintained (again after reading some of the reviews I had low expectations but once again was pleasantly surprised ). The hotel had lots of fun rock memorabilia to explore. The room was decent. Not as modern as a recent reno but by no means run down. We sat on the beach everyday so enjoyed having the pool music in the background (we did not find it loud). It was really a fun hotel for all ages. I saw couples, groups and families all being catered to. Like most mentioned, the staff are really good. Management was there every morning doing pre start up meetings I noticed. I’m not good with names so can’t give a shout out to all the fabulous people but off the top of my head the doormen super welcoming, the concierges were very attentive, the waitstaff all good (zen staff stood out), the kayak activity area person was super helpful and one of our favourites was the beach drink waiter (I think his name was Oscar ) who was fantastic! Great spot.
Stayed 3 nights in Jan 2024
Response from Rocker on Jan 22, 2024
Dear Cristina,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with or without kids. We brought our 8 month old and they provided a bottle sterilizer for us. I thought that was amazing.
Stayed 3 nights in Dec 2023
Response from Rocker on Jan 22, 2024
Dear Jennifer,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

sukhvir singh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Jan 2024
Response from Rocker on Jan 22, 2024
Dear Rocker,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Luci, Campton Hills

Stayed 7 nights in Jan 2024
Response from Rocker on Feb 7, 2024
Hola Luci,Muchas gracias por su opinión, nos hace felices saber que su experiencia fue grandiosa durante esta visita.Agradecemos en gran manera los comentarios y las menciones especiales para nuestro staff. Esperamos verlos pronto para seguir sumando experiencias inolvidables y recuerden que esta siempre será su casa.¡A seguir rockeando!“Esta reseña fue respondida en nombre de Gerencia General de Hard Rock Hotel Vallarta"

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent from check in to check out, staff, food. We loved our quick stay and will be backk
Stayed 2 nights in Jan 2024
Response from Rocker on Jan 18, 2024
Dear Mike,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Ben

Stayed 5 nights in Jan 2024
Response from Rocker on Jan 18, 2024
Hola Ben,Muchas gracias por su opinión, nos hace felices saber que su experiencia fue grandiosa durante esta visita.Agradecemos en gran manera los comentarios y las menciones especiales para nuestro staff. Esperamos verlos pronto para seguir sumando experiencias inolvidables y recuerden que esta siempre será su casa.¡A seguir rockeando!“Esta reseña fue respondida en nombre de Gerencia General de Hard Rock Hotel Vallarta"

6/10 Okay

Ankit

Stayed 4 nights in Jan 2024
Response from Rocker on Jan 17, 2024
Hello Ankit,We are very saddened to know that despite the good parts of your trip, we felt short into getting the perfect score. Our service is recognized for being excellent, certainly, your insights do not correspond to the great experience that others have and we feel very sorry. We offer you our sincerest apologies for any discomfort in your perception, and what you mentioned has been channeled to the pertinent departments for follow-up. We highly appreciate this feed back, we have informed upper management in order to avoid any similar inconvenience in the future and hope that you would reconsider coming into our establishment to give us another try. Please if you want to shear more information, we are available at the oficial chanelsThank you so much for choosing us as your host.Cordially,Customer Service

8/10 Good

SHANNON, MCKINNEY

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had large roaches in 3 places on the floor when we woke up. They were painting the room next to us and fumes were very strong all night in our room
Stayed 1 night in Jan 2024
Response from Rocker on Jan 15, 2024
Dear Shannon,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team.We will also pay close attention to all your feedback & recommendations to make sure next trips we can achive the perfect score and surpass your expectations greately. We thank you for choosing us, and please know our doors will always be open for you.See you soon! "This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Lucas W, Commerce city

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique as placement of hotel made for very easy exploration of the surrounding area, walkable. Smaller resort which makes it easier to enjoy restaurants and pools
Stayed 5 nights in Jan 2024
Response from Rockstar on Jan 14, 2024
Dear Lucas,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Carmelita

Traveled with group, Traveled with family
Beautiful view. Good food. Nice pools
Stayed 6 nights in Jan 2024
Response from Rocker on Jan 14, 2024
Dear Carmelita,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rocker on Jan 14, 2024
Dear Jose,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"

10/10 Excellent

MICHEL

Stayed 3 nights in Jan 2024
Response from Rocker on Jan 10, 2024
Dear Michael,Thank you very much for all the kind words and the fantastic experiences shared.We are very pleased to read that our rockers made your vacation memorable and that they were attentive to every moment, rest assured we will acknowledge our team. We thank you for choosing us, and please know our doors will always be open for you.See you soon & keep on rocking!"This review was answered on behalf of the General Management - Hard Rock Hotel Vallarta"