Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Par for Mexico, not for HR

Posted Jun 30, 2015
Pros: Room had a nice view. The live band on Saturday night was amazing!!! Wished they would have played later. Waiter on the beach, Juan, was very helpful
Cons: Check in and out process was very disorganized.
Location: Location was good, near the marina. Casino was across the street. Far from downtown 45 minute cab ride.
This is the forth HR we've stayed at, 19 nights, in the past year. We are a VIP rewards member and had to wait in line for 45 minutes to check in since the rewards line was occupied by a large group that should have had their own check in table. The front desk did not know how to enter my rewards number so we were given the wrong wrist bands. There are several different inclusive plans and we still had to stand in line to check out even though we were on the everything inclusive, so we didn't have to pay for anything.
2 out of 5
by A verified traveler from California love, ca

Outdated, Not a true hard rock hotel.

Posted Jun 8, 2015
We have stayed at other Hard Rock Hotels (las vegas, san diego, punta cana) and this one by far is not a Hard Rock hotel experience. The hotel is rundown and needs to be remodeled to be called a four and half star.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Just got back 05-07 to 05-12

Posted May 16, 2015
Pros: Cleanliness, staff, relaxation massage at the spa!
Cons: Trim the trees near the basketball court and adjust the height of the court (it is overly high).
Location: Swimming with dolphins (4 short blocks walk). Casino (15 feet away from resort). Clubs/bars/shopping (18 dollar taxi ride to the city)
Hotel is very nice (although some construction was taking place). Staff is beyond excellent and attentive, everything is clean. They have an outdoor basketball court which was a pleasant surprise (although the trees need to be trimmed around the basket). Food was awesome (plenty of choices (5-7)). We stayed at the Rock Gold Suite which was spacious. The in room jacuzzi tub is pretty much useless (it is huge and takes up a lot of space). Definitely a CLEAN, FAMILY FRIENDLY resort. I have visited many resorts, there is nothing to complain or dislike about this resort. 5 stars!!
Comment from Hotel Management
May 20, 2015 by Luis Entrala Fábregas, Hotel Management
Hello David, Thank you so much for your review, It's much appreciated, not only for sharing your experience, but also for encouraging us to keep up with the service that you received and it helps other fellow travelers to have a better idea of how Hard Rock Hotel Vallarta delivers, so they can take a better and more informed decision regarding their travel destination. Make sure that all your great comments will be passed on to the team. Hope to see you back very soon at Hard Rock Hotel Vallarta. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
2 out of 5
by A verified traveler from canada

Boring

Posted May 15, 2015
Activities poor. Boring. Bingo. Really? Night entertainment poor
Comment from Hotel Management
May 18, 2015 by Luis Entrala Fábregas, Hotel Management
Dear Bonnie, Thank you for sharing your feedback. Your comments are very valuable as it lets us know how we are doing in terms of services and facilities and based on such, to take the necessary steps to improve. Rest assured that we work continuously to revamp our activities and we hope you will visit us soon, so we can show you our improvements. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
4 out of 5
Recommended
for Couples
by A verified traveler from LEON

HOTEL CON BUENA UBICACION Y TODOS LOS SERVICIOS.

Posted May 7, 2015
Pros: TODO EL HOTEL ME GUSTA, SU UBICACION EN LA BAHIA, SU PLAYA.
Cons: LO MENCIONADO EN LO QUE ESCRIBI ACERCA DE MI ESTANCIA EN ELHOTEL.
Location: MUY BIEN UBICADO Y CENTRICO EN EL SENTIDO QUE CUENTAS CON TODOS LOS SERVICIOS DENTRO Y FUERA DEL HOTEL.
EN GENERAL TODO BIEN, PUDIENDO SER EXCELENTE PERO UNOS DETALLES: HAY UN REGLAMENTO DE NO APARTAR LUGARES EN AREA DE ALBERCA EL CUAL NO SE RESPETA Y NO HAY QUIEN CONTROLE. EN CUANTO A PERSONAL DEL STAFF DE LA ALBERCA UN POCO DESGANADO Y ABURRIDO. IMPORTANTE: EN CUANTO A PERSONAL DE RESTAURANT, TODOS TIENEN PRISA, SUS CONTESTACIONES SON UN POCO GROSERAS (RECALCO. NO TODOS HAY QUIENES SE ESMERAN Y SON MUY ATENTOS. PEDIMOS UNA HABITACION CON CAMA KING SIZE, LA CUAL EL COLCHON O ESTA MUY VIEJO O NO TIENEN EL CUIDADO DE GIRARLO, ETC. ENTONCES EN LUGAR DE DESCANSAR AMANECES UN POCO CANSADO. YO SE QUE SE RECICLA LA COMIDA PARA NO DESPERDICIAR (CLARO LA QUE QUEDA, NO LA DE LOS COMENSALES) PERO FALTA UN POCO DE INGENIO PARA PREPARAR DIFERENTES PLATILLOS. GRACIAS.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe, NM

Nice hotel near beach.

Posted May 4, 2015
Pros: The hotel was very well kept and loved that it was right on the beach.
Location: We weren't very pleased with the location. We preferred the downtown Puerto Vallarta culture compared to the Nuevo Vallarta.
We had a great experiance at the Hard Rock Hotel, all of the staff were very nice and prompted.
Comment from Hotel Management
May 6, 2015 by Luis Entrala Fábregas, Hotel Management
Hello Donna, Thank you for your fantastic feedback regarding all facets of your stay. We hope to see you again in the near future. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
Awesome place. Party atmosphere. Good food. And location. The beach is fantastic
Comment from Hotel Management
Apr 20, 2015 by Luis Entrala Fabregas, Hotel Management
Hello, Thank you for your fantastic feedback and for sharing your awesome insights . Hope to see you again soon. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
4 out of 5
Recommended
for Everyone
by A verified traveler

Great all inclusive

Posted Apr 18, 2015
Would return!Good food,great service,nice beach.
Comment from Hotel Management
Apr 20, 2015 by Luis Entrala Fabregas, Hotel Management
Hello, I am so glad to hear you had a good holiday with us. Thank you for the review and we hope we can provide you with many more rockin' good times to come. Hope to see you again soon. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta
4 out of 5
Recommended
for Everyone
by A verified traveler from la

good location

Posted Apr 15, 2015
Pros: location
Cons: food
Location: city
service very , very good people very friendly and helpful
Comment from Hotel Management
Apr 17, 2015 by Luis Entrala Fabregas, Hotel Management
Hello ann, I am so glad to hear you had an awesome holiday with us. Thank you for your review and we hope we can provide you with many more rockin' good times to come. Hope to see you again soon. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.
4 out of 5
Recommended
for Everyone
by A verified traveler from Nevada

Great Hotel needs an adult only pool though!

Posted Apr 14, 2015
We recently went to the Hard Rock for a weeks vacation, we loved the hotel and the proximity to the ocean! The facility is clean, staff was great, and the food was great! Our only thing was that we wished they had an adults only pool, we were there with a large group some of which had kids and some didn't, but it would be nice to have somewhere to go to get away from the splashing when we wanted to relax, especially when you have a drink in your hand! Loved it though and would definitely return!
Comment from Hotel Management
Apr 16, 2015 by Luis Entrala Fabregas, Hotel Management
Hello Danielle, Thank you so much for sharing your experience during your latest visit at Hard Rock Hotel Vallarta, we are proud to learn that we have been chosen as your travel destination during your vacations and all your comments will be considered to improve our well known "Rockstar" class treatmeant that you and many other travelers look for. I hope to have the honor to host you again very soon. Best regards, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta.