Ratings based on 27 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Happy Couple

Posted Dec 3, 2014
Pros: the location, the rooms, the staff service overall an outstanding hotel
Cons: Perhaps a little biger convenient store
Location: For a private relaxation the location is perfect, there nearest town is a short distance by car, the little town has excellent restaurants
This was our first experience in Punta de Mita, and my girlfriend and I didn't know what to expect, oh what a great surprise the hotel is located in a imaculate perfect private beach, the suite was very large and expacious soo confortable we wanted to stay longer. We definately be back soon.
5 out of 5
Recommended
for Families
by A verified travelerfrom Santa Cruz, CA

Talk about tranquil!

Posted Dec 1, 2014
Pros: Seems like 10:1 help:guests ratio. Almost spookily vacant.
Cons: Some confusion over the cost of the taxis. Clarify before you get in.
Location: Las Marietas islands boat ride, birdwatching, whales, snorkeling. Sayulitas for Cocobananas and cheap surfboard rentals - you can surf from the beach!
We nearly had the place to ourselves over Thanksgiving break. Ricardo, the concierge, set us up with a very cool, small, personal tour of Las Marietas - a couple islands just offshore from Punta de Mita. We snorkeled thru the cave to the secret beach and had it all to ourselves for about 5 minutes before hordes arrived on the party boat from PV. Go early (9am). We also enjoyed an outing to Sayulitas - best to see it for a day and come back to the tranquility of the hotel. Colorful, but too many Americans. La Tranquila was great. We had the beach to ourselves. Kids bodysurfed every day and loved the pools. Ocean was warmer than the pools. Food was great either poolside or in the lobby "Bistro". La Brisa suite on the 7th floor had a spectacular view of the ocean and mountains. Don't mind the unfinished 1/3 of the hotel - it's quarantined off and maybe keeps the #'s down. Would go again in a heartbeat!
4 out of 5
Recommended
by Chrisfrom Real Del Mar

Great weekend stop before a week in our house

Posted Oct 14, 2014 on Hotels.com
We originally tried to book at Iberostar where our friends were staying but it was sold out. Lucky for us, La Tranquila was right next door with better rooms. It was also much more peaceful, so much so that we wondered if anyone else was staying there. The bellman assured us that it too was almost full but after a closer look, we noticed that most of the hotel's other rooms were unfinished. The huge pool never had more than 6 people in it compared to Iberostar next door which had hundreds. Food, drinks and service were reasonable, cooked to order and excellent, another big plus compared to next door which prepares in mass quantities.
1 out of 5
Recommended
for Couples
by atamitonfrom San Francisco

2度と行きません

Posted Oct 12, 2014 on Hotels.com
ホテルの雰囲気や部屋のつくりは素晴らしかったです。プールと海の景観は、周辺の最高級ランクホテルより良かったほど。 でも、サービスは最低でした。安ホテルなら「仕方ないか」と思えますが1泊$450(正規価格)前後取るホテルでは全く納得できません。ハネムーンで訪れたのでがっかりです。まず、部屋と部屋の壁が非常に薄く、隣室の声が丸聞こえです。次に、とにかく受付がとろい、英語ができないのに「わかった、わかった」とミス案内をする。他ホテルのレストランの予約やパラセイリングの予約、タクシーの予約をお願いすると、予約していないのに「予約できた」と言ってくるので要注意です。また、レストランは7時からオープンするらしいのですが、7時になっても空きません。照明は40分くらいつかず真っ暗なままです。しばらくするとプールサイドのレストランにいた従業員が戻ってきてレストランが始まります。味はそこそこいいだけに残念です。また、hotel.comに書かれていたようなアメニティはほとんどありませんでした。(バスローブ、ミニバー、コーヒーマシーンはありませんでした)。最終日にはクレジットカードの機械が壊れ(よくあることだ、と受付からは説明がありました)カードを何回も使われ、カード会社から電話がかかる始末。スペイン語ができる方にはいいと思いますが、英語が不安な方はやめておいたほうがいいと思います。少し高くても隣のフォーシーズンやセントレジス、イマンタホテルに泊まればよかったと何度も後悔しました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saint Louis

Staff were very personable.

Posted Sep 15, 2014
Pros: It is very beautiful.
Cons: I hope they can pick up business to stay open.
Location: Kind of isolated. Should be better as area grows.
The place is ultra nice. The staff were super friendly from the beginning to end of our stay. We would recommend to anyone.
5 out of 5
Recommended
for Couples
by Jesusfrom USA

Excellent!!!

Posted Aug 30, 2014 on Hotels.com
Look no further... Best hotel Ive stayed; only one restaurant though.
5 out of 5
Recommended
for Families
by mariafrom saltillo

fantastico

Posted Aug 13, 2014 on Hotels.com
Fueron unas vacaciones increíbles, a mis hijas les encanto las albercas son lo máximo, la comida riquísima hasta mi esposo me agradeció haber escogido este magnifico hotel.
3 out of 5
by A verified travelerfrom guadalajara

Mucho potencial pero pobre ejecución

Posted Jul 6, 2014
El hotel tiene un diseño de las instalaciones muy bueno y sobretodo una gran alberca; el problema es que no las cuidan bien, estaba llena de Lama, pregunte y me dijeron que era porque habían tenido un problema con el cloro (eso no es del nivel de un hotel como el que quieren). El personal es muy amable pero insuficiente, no siquiera tenían toallas, un día tardaron desde las 12pm hasta las 6 pm sin toallas porque la lavandería no había llegado, dos días seguidos no tenían ni coca-colas en el restauran de la alberca, la comida si es muy buena.
5 out of 5
Recommended
for Everyone
by A verified traveler

Increíble festejo de cumpleaños!!!!

Posted Jun 6, 2014
Feliz por haber elegido este hotel , estoy encantada con todo sus atenciones , sus instalaciones y no tengo ningún comentario negativo pasamos unos días increíbles esta perfecto para luna de miel un lugar que le hace honor a su nombre muy tranquilo!!
4 out of 5
Recommended
by Vicente Ferrerfrom Playa del Carmen

Preciosa ubicación, proyecto inacabado

Posted Apr 11, 2014 on Hotels.com
Necesitan mejorar área A&B de acuerdo a los sedes perseguidos y los existentes en los alrededores. También, calidad de sábanas y almohadas es inferior a lo esperado.