Ratings based on 271 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Mexico City

Mal clasificado como 4 estrellas.

Posted Jun 22, 2015
Pros: La playa.
Cons: Comida, mantenimiento del hotel, servicios de restaurantes, servicio del bar en la playa.
Location: No hay mucho a los alerrededores.
Me he hospedado en otros hoteles de 4 estrellas y tienen ,mejores instalaciones en cuanto a habitaciones, restaurantes y servicios en general, no se porque clasificaron este como 4 estrellas. Las habitaciones son muy pequeñas, no hacen el aseo del cuarto hasta que llamas para solicitarlo, solo hay un restaurante para la comida y lo demás son snacks. Las bebidas son malas y no hay servicio en el area de playa. Par las cenas hay otros dos para el cual piden reservación pero nunca la pude hacer poque no estaba el personal y el primer dia me comentaron que ya estaba todo lleno. En general no regresaría, creo que hay mejores opciones por el mismo precio.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Posted Jun 20, 2015
Pros: We like the location of the hotel and its beach. It's conveniently close to the airport and not too far from the malecon.
Cons: The bar service could be improved in several ways. They didn't have enough bartenders throughout the day and the drinks were low on alcohol.
Our stay was pleasant. The food and service were good at the buffet and the Mexican restaurant. We enjoyed the beach and the use of the boogie boards and kayaks. If your guests are on vacation the restaurants/ buffet should reflect those hours. Don't stop serving breakfast at 10:30! If I'm in an all inclusive hotel why am I being given the upgrade of a better meal for a fee? Charge for it upfront and offer it to all your guests. After all that's why we chose an all inclusive!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 19, 2015
Cons: Wifi availability and quality
Great resort. Staff all very friendly. Right on beach and close to other attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 11, 2015
Pros: staff
Cons: wifi
really friendly staff,but internet service not good
Comment from Hotel Management
Jun 18, 2015 by Teresa Alfonso General Director, Hotel Management
Thank you for your comment and for your observation regarding the internet service.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great hotel on the beach!!!

Posted Jun 8, 2015
Had an amazing experience at this resort!! We received great service from every single staff member. Erik from from the breakfast and lunch restaurant was awesome!! He took great care of my family and even remembered our names and drink orders!!!! The location was great and loved how there was always enough lounge chairs on the beach!! Make sure to get a massage on the beach. I highly recommend this resort! our family can't wait to go back!!!
Comment from Hotel Management
Jun 18, 2015 by Teresa Alfonso General Director, Hotel Management
Thank you for your review Silvia. I will make sure to share this with Erick and we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Guadalajara

Buen hotel frente en linea de playa

Posted Jun 2, 2015
Las instalaciones son comodas y el personal muy servicial. La comida en los restaurantes muy buena.
4 out of 5
Recommended
for Families
by A verified traveler

Dissapointed about VIP gold benefits

Posted May 28, 2015
Pros: The food is good, it is very close to the beach, a good place to family vacations
Cons: some areas of the hotel smells very ugly like drainage
Sandra from the front desk was a little bit rude. They didn’t give us the benefits from expedia vip gold although I showed the e-mail that I received which mentions late checkout and a dinner in royal club, much less an upgrade. I’m a little disappointed, it supposed to be a VIP hotel but according to our experiences in other VIP hotels It is far from being one of them.
Comment from Hotel Management
Jun 19, 2015 by Teresa Alfonso General Director, Hotel Management
Dear Guest, I am sorry to hear that you experience with us was not what you expected. We have taken several actions to make sure this is not repeated.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 28, 2015
Had a good time - food was pretty good Room was so so - shampoo in dispenser smelled horrid - we had to ask for different shampoo Staff were quite helpful in most cases
Comment from Hotel Management
Jun 19, 2015 by Teresa Alfonso General Director, Hotel Management
Dear Guest, Thank you for sharing your review. We are glad you enjoyed your stay with us. Regarding your comment about the shampoo, please know that we taken the necessary actions to correct this. We hope to see you again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Guadalajara

Buen Servicio

Posted May 14, 2015
Pros: Comida
Cons: Limpieza de cuartos
En lo general muy buen servicio, les falla un poco el itinerario para limpieza de habitaciones.
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice Hotel right on the beach.

Posted May 11, 2015
Pros: Clean and had a variety of restaurants.
Cons: Don't harass us about the vaction club/time share, no soliciting on the beach ( we'll go to the shops if interested), have the pools open longer.
Location: There's nothing near by except other hotels. You'll have to book an excursion or go to Puerto Vallarta downtown (at least 25 mins away)
Nice all inclusive, just look out for the time share/ vacation club sales reps that come after you rifht after check-in. Wish the pools were open later.
Comment from Hotel Management
Jun 19, 2015 by Teresa Alfonso Generl Director, Hotel Management
Hello Just Okay, Thank you for sharing your comments with us. We have taken note of your observations. The pool hours are being extended. We hope to see you agan soon.