Ratings based on 1,030 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from las vegas nv

Nice hotel

Posted Jul 4, 2015
Exelente hotel nice very good services ,,,,😊😊😊☺️☺️
5 out of 5
Recommended
for Everyone
by A verified traveler from Indio

Beautiful hotel

Posted Jul 3, 2015
Pros: Everything was great.
Cons: Nothing
The hotel was beautiful from the time we entered the lobby to the rooms. We couldn't have asked for more. The staff was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Il

Well kept grounds, friendly staff. Food was good

Posted Jul 2, 2015
Overall a good time. The one thing that would have improved my stay was the lack of small children. The resort was overrun with kids. The swim-up bar had kids splashing and floating around. There should be a separate pool for families. Parents had babies in the sports bar at 2am, hanging on their shoulders and laps while they drank. There should be rules about such things. I didn't notice when I booked this hotel that it was sooooo family oriented. If you want less children around then I suggest staying at the Vallarta. Riu Vallarta is a beautiful resort and doesn't seem to have as many families that stay there. They also have two pools.
5 out of 5
Recommended
for Families
by A verified traveler from Colombia

Wonderful hotel, delicious food and nice beach

Posted Jun 30, 2015
Pros: Locations, room, food, service, beach.
Cons: pool temperature, too hot.
Location: visit other hotels and resorts, please provide golf cars and free zone transportation
Wonderful locations, nice view, excellent service, beautiful beach.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Beautiful

Posted Jun 29, 2015
Pros: Classy, clean, elegant, beautiful
Cons: Pls serve fresh coconut...
Location: Everything is there at d beach front... But a trip to the hidden beach it's all worth it...
It was a beautiful place. Everything is beautiful, rooms, clean and classy.. The staff are great, food was terrific.. Gray line Maria was very helpful... Will definitely stay again at Rui palace. It's all worth it.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice, but improvement are needed..................

Posted Jun 28, 2015
Pros: great staff, great food...............
Cons: the condition of the rooms, to small.
Location: nothing was near, 30 to 45 minutes to down town in a cab, bus ride was one hour and half. way to far....
Nice, but way to over priced for what u get. Rooms to small, their are no close attraction.
3 out of 5
by A verified traveler from Alexandria, Virginia

OK place.

Posted Jun 27, 2015
The Bad: Partial ocean view means you need to get on the balcony and lean forward to see the ocean. The beds were surprisingly uncomfortable and the food is borderline terrible although it didn't get me sick. The Good: the staff are extremely friendly, and the beach is nice with palm trees, and beach volleyball court. Do yourself a favor, skip the all inclusive and get a place near or at downtown and enjoy the diverse and excellent food of local restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Excellent Resort

Posted Jun 13, 2015
This was the first time we stayed at Riu Palace. We enjoyed our stay, the staff were very friendly and helpful. Great food, night entertainment, and pool activities. We highly recommend this resort.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice and clean hotel, friendly staff. Great food.

Posted Jun 12, 2015
We staying at Riu 5 days in the beginning of June. Very nice and clean hotel, friendly staff and great food. We're really enjoying! Thank you for everyone who works at Riu . We will definitely recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 9, 2015
Sergio from activities, Julián the waiter from Penninsula buffett, Gerardo at the sports bar, Tomas waiter at Penninsula buffett gave excellent service and very attentive to customer needs. The only problem encountered was that the telephone did not work and we made several calls to have it fixed.