Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Quite unorganized. Excursion services were mislead

Posted May 3, 2015
comfotable. Very remote location. Lots of nationals staying there.
Comment from Hotel Management
Jun 2, 2015 by Ana Castro, Hotel Management
Dear experienced Tra Thank you for your report about your last stay in Royal Suites Punta de Mita. Your remarks are very much appreciated as they help us to improve our service and our product. We appreciate the feedback you have provided regarding our staff service and the other service that we have Once again thank you for your feedback best regards
3 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico df

Hotel funcional

Posted Apr 26, 2015
Buen ambiente. El personal es muy amable. Se descansa muy bien. El único inconveniente es la comida, no es nada buena en ninguno de los restaurantes.
5 out of 5
Recommended
for Everyone
by A verified traveler

muy agradable y exclusivo

Posted Apr 13, 2015
Pros: las instalaciones, la comida y el servicio
Cons: la atención en recepción
la comida y la atención del personal excelente solo un tema en recepción al hacer el check out mal servicio
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Apr 10, 2015
The Royal Suites is a nice, comfortable and quiet resort. The staff is incredibly friendly but unfortunately they are understaffed at times. The food was ok and what you'd expect from an all inclusive. There was never an issue with service at the pool and they were good about getting you drinks/food. It was a great place to relax and unwind for a few days. The other reviews about the quality of food and staff being understaffed are accurate, but otherwise it's a solid place to stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando, Florida

Amazing!!!!

Posted Mar 25, 2015
Pros: Everything!
Simply the best!!!! I recommend it! The location, the staff, the facilities, the décor, the ambience are just perfect!
Comment from Hotel Management
Mar 28, 2015 by Ana Castro, Hotel Management
Dear Francisco On behalf of the Palladium Vallarta and The Royal Suites Punta de Mita family, thank you for your comments. It is exactly feedback such as yours that assists us in achieving the service excellence that we constantly strive for. Once again thank you for bringing your experience to our attention. We hope to have the honor of welcoming you back to The Royal Suites Punta de Mita. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel!

Posted Mar 23, 2015
What can I say? The staff is amazing the fact that the adults only hotel literally doesn't accept kids is amazing. If you want to relax and get away from kids, the royal suites adults only hotel is the place to be.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, Il

Nice hotel. Small beach. Lots of stairs to claim.

Posted Mar 7, 2015
Staff is very friendly. Food quality is good. Entertainment awesome! Great shows every evening. Rooms are ok. Not enough lounge chairs by the pool. Had to get up early to reserve one for the day.
Comment from Hotel Management
Jun 2, 2015 by Ana Castro, Hotel Management
Dear Rene Thank you so much for taking the time to write this review on our hotel. Your remarks are very much appreciated as they help us to improve our service and our product. I appreciate your positive notes about the hotel and I was very happy to read that you liked the all inclusive concept in our hotel. For us it is so important to know our guests opinions in order to improve our service day to day. We hope that we will have the opportunity to welcome you back to the resort and make your stay nothing but a pleasure experience again.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Illinois

Royal Suites Palladium Review

Posted Mar 1, 2015
My wife and I honeymooned at the Royal Suites Palladium in Puerto Vallarta. The hotel was beatiful. The pictures of the landscaping and especially the beach do not do justice. The service was extremely polite and gracious. The staff, more than the hotel, are most memorable in my experience. The restaurants were clean and the food was delicious. The rooms were spacious, however, the bathrooms lack privacy. Although the hotel is located about 45 minutes from the airport, I belive the service could be greatly enhanced if the hotel would provide a shuttle service between the two. If you're adventurous and have an open mind, the public buses are cheap and reliable.
Comment from Hotel Management
Mar 12, 2015 by Ana Castro, Hotel Management
Dear Andy I would like to thank you for your comments about your stay in Grand Palladium Vallarta. I am glad to know that you and your wife enjoyed your honeymoon stay in the Resort. If you decide to spend your next holidays with us please, let me know in order to check your reservation or anything else. Best Regards,
3 out of 5
by A verified travelerfrom Dallas

Location yes, four stars no

Posted Feb 5, 2015
Pros: The liquor selection was excellent and the outdoor space was beautiful. The weather was nice. We spent most of the trip outside with a drink (or 5).
Cons: Service. Room Amenities. TV Selection. Food. More seating by the pools. Less pressure to buy Grand Palladium memberships.
We read a lot of reviews of this hotel before booking. I guess people have different ideas of what a four star property is. In my mind it should be spotless, luxurious and customer-centric. This was none of those things. The room was literally falling apart. We were in the The Royal Suites and plaster from the columns fell down on day one. The closet door broke on day two. The bathtub stopped draining on day three. The food was just okay and by the way, I'm still waiting on that tea from day two. When was the last time some one really cleaned? We had to reach under the bed for a fallen item and it was not pretty. Nor would I sit on that couch. The location (Punta Mita) is gorgeous, the beaches/views/poolside areas were lovely even if service was slow and they ran out of clean towels before noon everyday.
Comment from Hotel Management
Mar 12, 2015 by Ana Castro, Hotel Management
Mrs. Michele I am sorry to learn that your stay and experience at the Royal Suites Punta de Mita was a disappointing one. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet our guests’ expectations. I would like to say that we are working every day to improve our services and the comments that we receive from our guests help us. Again, I would like to apologize for your experience in your last vacations. While the staff at Palladium does their best to make sure that our guests have a great experience while with us, at times we do fall short in our efforts.
3 out of 5
by A verified traveler

No me gusto tanto

Posted Jan 5, 2015
Pense que iba a ser mas lujoso, las fotos de internet engañan mucho. El personal amable pero no para un hotel de 5 estrellas.
Comment from Hotel Management
Jan 9, 2015 by Ana Castro, Hotel Management
Estimado/a Anonymous Gracias por sus comentarios sobre su estancia con nosotros en Royal Suites Punta de Mita. Lamento que su experiencia no haya cumplido con sus expectativas, nosotros siempre intentamos que todos nuestros clientes disfruten su estancia con nosotros. No puedo darle una respuesta a su comentario sobre las fotos de la página web porque realmente no sé a que se refiere. Son fotos realizadas en el mismo hotel y se intenta mostrar lo más real para evitar malos entendidos con nuestros huéspedes. Si este ha sido el caso realmente le pido una disculpa al respecto.