Ratings based on 296 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from san antonio, tx
Excelente!Posted Jul 25, 2015
Pros: Personal, instalaciones
Cons: No hay internet en cuatros
Primera vez en este hotel y quedé maravillado. El personal es de lo más atento, siempre pendiemte a tus necesidades. Los cuartos estan impecanles y amplísimos. Mucho mejor que el hotel hermano "villa el palmar". Ideal para el relax!
for Everyoneby A verified traveler
don't look any furtherPosted Jul 24, 2015
Pros: Staff is fantastic! Clean and new.
Cons: In room Wifi (only available in lobby, balcony, or pool)
Location: Sayulita, zip lining,
Great staff, location, facilities, food! Can use adjacent facilities for food, pool and beach, for variety. Nice beach sand.
for Familiesby A verified traveler
Posted Apr 28, 2015 on Hotels
for Familiesby A verified traveler from San Luis Obispo
Beautiful hotel and fantastic beach location!Posted Apr 17, 2015
I just returned from a 4 day stay at Villa Estancia where I went with my two young kids, husband, and mother. We had a wonderful stay and would definitely return. We especially liked the use of the neighbor resort, the Flamingo, which offered many pool activities that catered to kids and the pristine beach.
by A verified traveler
Formerly great hotelPosted Apr 6, 2015
Have been to this hotel 12 times since it opened. Was our favorite hotel in Mexico. The staff greets us by name when we arrive, including children, which always amazed us. However, last two times have gotten steadily worse. This time during our 8 day stay we were unable to get chairs at the pool on 4 days, finally learned to set the alarm for 7 am and go down to reserve or you won't get one. Hotel is over-crowded. Saw 11 people staying in one 2 bedroom unit. You just can't allow this, the hotel does not have facilities to accommodate this many guests. Went to La Casona for breakfast day 2, after being seated waited 15 minutes for someone to acknowledge our existence. Went to greeter/seater and requested a waiter to come to table, repeated this two more times over the course of another 15 minutes before we finally got a waiter, who seemed upset that we dared to complain after waiting 1/2 hour for someone to take our order. After waiting another 60 minutes for our meals to come out, cold by the way, we were presented with check for full buffet even though we ordered off menu. Cost was double what our order was. Waiter was frustrated that we didn't just pay and that we had the nerve to ask for a correct bill. Key card to our rooms failed on 3 separate occassions requiring us to go down 6 floors to lobby to have them re-magnetize the cards. We have always loved this hotel, but it's really gone down hill and I doubt we will be back.
for Everyoneby A verified traveler from Colorado
It doesn't get any better!Posted Mar 31, 2015
Pros: Location, pool, staff, restaurant, beach
Cons: Can't thnink of a thing
Location: Bucerias, beach toys, tennis, golf, swimming
The hotel is very nice - this was our 4th visit, but the staff is what keeps us coming back. You know the management is good when you see the same employees year after year! Excellent customer service and superb location!
for Familiesby A verified traveler from CA
Posted Mar 28, 2015
Pros: Quiet, calm, lovely grounds.
Cons: Room service was spotty, often late (5pm) and forgetting to bring the promised safe and coffee for the coffee maker. Concierge service spotty too.
Location: Virtually nothing within walking distance, but an interesting town (Bucarias) with wonderful local restaurants a five minute taxi ride away.
Pleasant, quiet, attractive hotel with partner Hotel Flamingo next door. Excellent gym, lovely pool and hot tubs, attractive beach and beach chairs, and very nice Mexican breakfasts at adjacent Flamingo. Surprised and disappointed to find that La Estancia's only restaurant was largely indoors and had an Italian menu - this is not why we had come to Mexico! But there was a fine Mexican menu at the adjacent Flamingo which had large outdoor as well as indoor dining areas, which we enjoyed daily. Excellent taxi service and welcoming staff attitudes. Though we were a single couple, this was a wonderful hotel for families with young (and well behaved) children.
by A verified traveler from St. Louis
Very nice hotel just not for us...Posted Mar 24, 2015
Pros: Beautiful. Peaceful. Good food and drink. Polite staff.
Cons: Too quiet for us. No activities for the kids. Restaurant always seemed short handed or just not managed properly (every meal took 1 1/2 - 2 hours).
Location: The only activity we did by foot was shop at Bucerias (market) about 1.25 miles away. It would probably be a good place to eat and hang.
We traveled as a family of 4 with 2 kids 914 & 8) for Spring Break and had an All-Incusive package with a 1 bedroom suite. We have been to Puerto Vallarta Many times (almost every year for Spring Break). We chose this hotel because it was the best Value when we booked. It had VERY good ratings (#1 in Nuevo) at the time. Overall, we really don't have any complaints or negatives, it just wasn't very Fun for us or the kids. Its a more High end resort and therefore quieter. Food and drinks (premium liquor incl in All-Inclusive!) were good but really there were not daytime activities. We were able to go to the neighbor hotel next door (Flamingo) which had everything we would have wanted (we would consider staying there if we return to Nuevo) including 3 restaurants (no premium liquor incl at this hotel). The room itself was Gorgeous; full beautiful (roomy, granite, SS applicance...) kitchen, HUGE master bath with jacuzzi tub and separate shower (double vanity) - Really large and beautiful! The balcony was nice, however, it was shared with the next door neighbor so we weren't able to leave our doors open when we weren't there.
for Everyoneby A verified traveler
Luxury and servicePosted Mar 24, 2015
Pros: Service, condition of property
Cons: I would prefer to complete fewer surveys after meals at the restaurant on site, and survey results should not be immediately reviewed by staff.
My spouse and I and 2 kids ages 8 and 11 stayed here for 9 nights. We upgraded to a one bedroom suite upon arrival and it was large and beautiful. The on-site restaurant food was consistently fantastic, and I was particularly please with the low acid fruit plate on the breakfast menu. With the all inclusive package we enjoyed complimentary access to the adjoining resort as well. Staff are all friendly and eager to please. The property is very clean and well maintained inside and out. Mixed drinks such as pina coladas are not syrupy sweet as is often the case elsewhere, and our cans of beer ordered poolside and on the beach came in their own mini ice buckets with sliced lime on the side!
for Familiesby A verified traveler
March 2015 TripPosted Mar 18, 2015 on Hotels
This was our 3rd time here and we love it!