Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
80% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Oxford

In desperate need of refurbishment

Posted Aug 6, 2014
Desperately needs renovation. Bed extremelly unconfortable and poor service at the restaurant (1h wait for two burgers, the waiter apologised and our drinks were free).
4 out of 5
Recommended
for Couples
by A verified traveler from Hampshire

Lovely short break

Posted Aug 1, 2014
Pros: Friendly staff, check in time was flexible (we called ahead that we were running late and it was no problem), room was good value for money
Cons: Extras were a little on the pricey side, we didn't have breakfast there or use the wifi. Things are generally a little in need of a freshen up
Location: It's within easy access of East Croydon station (with regular trains to London Victoria), taxi back late at night was about £17.
We had a lovely stay in this hotel, the staff were really friendly and made the experience what it was. It's within really easy access to East Croydon station and we used the free shuttle service which was great (although designed for business users so be aware it only runs first thing in the morning and early evening). We dined in the restaurant which was lovely. The spa was a little run down but was still relaxing and worth a visit. It is a shame there isn't a separate kids pool though!
4 out of 5
Recommended
for Everyone
by A verified traveler from manchester

Wedding nearby

Posted Jul 15, 2014
Nice grounds Hotel very large Room service fast and tasty Double check your bill- charged for breakfast we did not have- however staff were very quick to rectify this
4 out of 5
Recommended
by Noel from Solihull

Room was a long away from the hotel areas -

Posted May 22, 2014 on Hotels.com
No wifi available after many attemps of asking - room was fine
2 out of 5
by A verified traveler

Grubby

Posted May 22, 2014
Well........Grubby, down at heel, peeling wallpaper, damp spots,poor lighting, furniture from the 70's and it looks like the same carpet from the period..But not in a good way..Staff pleasant, I would say overworked underpaid and trying to botch things up. Decent breakfast though. Oh and they don't even have a real luggage trolley...
2 out of 5
by Lucy from Middlesex

Noisy retreat

Posted May 19, 2014
Pros: Shower in the bedroom was decent. Nice grounds.
Cons: Fix noisy doors. Inform guests about potential noise from wedding parties. Provide free Wifi/internet access. Provide modern TVs. Improve Spa hygiene.
Location: Have a curry in Selsdon - better than the hotel food and much cheaper.
Booming wedding party / disco not in harmony with what would otherwise be a tranquil setting. Thin bedroom walls meant could hear conversation in adjoining room (and these wedding guests were up very late). Doors slammed endlessly in corridors - could be fixed simply by maintaining the door closer mechanisms. Mattress was extremely uncomfortable - was evident previous guests had had the same problem owing to discovery of folded up pillows under the mattress to try to provide some semblance of support. The TV was an absolute joke. I thought analog signal had been switched off!? Just the 5 old stations and even then the TV kept switching itself off. We complained - hotel sent someone after 20 mins who said the signal must have been lost for a while. This is 2014. And they charge guests extra for Wifi/broadband access? Hotel needs to get with it. The hotel as a whole is in need of updating. The porch is ugly and completely at odds with the rest of the building. The shower in the Spa was poor by Spa standards (the one in the room was far better). Most guests seemed oblivious to signs asking them to shower before using the pool and not to wear shoes poolside - no staff member in the pool area - one chap popped in occasionally and seemed to be doubling as the cleaner. Not good enough.
4 out of 5
Recommended
for Spa
by A verified traveler

Posted May 10, 2014 on Hotels.com
We chose this hotel to relax following a break to London; it was easy to access using public transport. The staff are polite and friendly, it was clean, the bed was comfortable although a bit too soft for me and the room was a good size. The ensuite was fine. We enjoyed the pool and spa facilities although the spiral staircase leading up to the sauna and steam room might be challenging for some. We were booked on a room only basis so can't comment on the breakfast; however, we considered a bar meal for the evening but thought the area was cramped and the menu limited, so we walked into the village (only about 10 mins) instead. The prices seemed reasonable for this type of establishment. Only two small gripes; the was no information about the hotel and its facilities in the room and, while we didn't want to spend all our time in front of the TV, we had an old, CRT set with only a few channels. We don't think an up-to-date Freeview set is too much to expect. However, we'd stay there again.
3 out of 5
Recommended
for Overnight Stay Before Destination
by meeeee from Selsdon

50/50

Posted May 2, 2014 on Hotels.com
Palatial grand exterior. Has a historic grand feel to it, excellent service...... BUT Room was freezing, dated heating system, room didn't warm up during my six hour stay. Small CRT TV with only terrestrial channels, even the budget chains have LCD with freeview. Shower was good just done expect any modern amenities.
2 out of 5
by golf not sleep from m

Nice golf course, rooms poor, service average

Posted Apr 30, 2014
No heating in room, rude bar staff, nice golf course, unmanageable putting greens.
2 out of 5
Recommended
by Rebelst from Guernsey

Posted Apr 25, 2014 on Hotels.com
Not great considering previous stay three weeks ago was fab. Very disappointed . Beautiful location, beautiful building.