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Reviews of Baymont by Wyndham South Haven

2.5 out of 5
Baymont by Wyndham South Haven
1555 Phoenix Rd, I-196 Exit 20, South Haven, MI

Reviews

7.4

Good

Rating 10 - Excellent. 272 out of 1001 reviews" "
Rating 8 - Good. 355 out of 1001 reviews" "
Rating 6 - Okay. 212 out of 1001 reviews" "
Rating 4 - Poor. 105 out of 1001 reviews" "
Rating 2 - Terrible. 57 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was being remodeled so not as neat as it usually would be, but was clean. The pool and hot tub were wonderful. The bathroom was cramped. There was just a chair for the desk, not one for comfortable sitting.
Stayed 4 nights in Mar 2024

8/10 Good

Marci, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello Marci, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Thomas

Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Thomas, We're sorry to hear that you didn't have a positive experience during your stay. We would appreciate it if you could contact our team directly so we can address any issues you may have encountered. We value all guest feedback and strive to provide the best experience possible.

10/10 Excellent

Inoctium

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Inoctium,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you had a wonderful experience with us. We hope to welcome you back again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk were so friendly!! Little get away for me and my fiancé for a two year anniversary it was the best!!!
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Dear Guest,Thank you for choosing our hotel to celebrate your two year anniversary! We're delighted to hear that our friendly front desk staff made your stay memorable. It's always our goal to provide exceptional service to our guests. We hope to welcome you back for future special occasions.

8/10 Good

Derrick

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Derrick,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive overall experience during your stay. Should you have any further comments or concerns, we encourage you to reach out to our management team directly. We appreciate your patronage and hope to welcome you back in the future!

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we travel to South haven to visit our family. It has always been a nice stay.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello susan,Thank you for choosing our hotel as your preferred accommodation during your visits to South Haven. We are delighted to hear that you have consistently enjoyed your stays with us. Should you have any specific feedback or requests for future visits, please don't hesitate to let us know. We look forward to welcoming you back on your next trip.

10/10 Excellent

KatieyClare

Stayed 1 night in Oct 2023
Response from Manager on Nov 25, 2023
Hello KatieyClare,We appreciate your perfect rating! We are delighted to hear that you had a wonderful experience during your stay. Should you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back again soon!

6/10 Okay

christine

Liked: Cleanliness, staff & service
The elevator didn’t work well and the lick on the room i was staying in wouldn't lock without working it but I got what i paid for . . .
Stayed 3 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello christine,Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the elevator and the issue with the room lock. We appreciate your understanding that the stay aligned with the price you paid. We value your feedback and will use it to improve our services.

10/10 Excellent

Jenny

Stayed 1 night in Oct 2023
Response from Manager on Nov 21, 2023
Hello Jenny,Thank you for taking the time to share your positive review of our hotel! We're delighted to hear that you had an enjoyable experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another fantastic stay.

8/10 Good

willard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Manager on Oct 30, 2023
Hello willard,Thank you for sharing your feedback with us. We appreciate your positive rating and value your opinion. If there is anything specific you would like to mention about your stay, kindly reach out to our management team who will be glad to assist you further.

10/10 Excellent

Richard and Sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, relaxing, comfortable stay
I only stayed at South Haven for the night. It was very comfortable and it was fun. I would definitely be staying there again. Thank you!
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Richard and Sadie,We're thrilled to hear that you had a comfortable and fun stay at South Haven! We would be happy to welcome you back in the future. Thank you for your kind words!

8/10 Good

Kevin

Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Kevin,Thank you for your highly rated review! We're thrilled to have exceeded your expectations during your stay. We hope to welcome you back soon!

6/10 Okay

Rolando

Traveled with group, Traveled with family
Good place to stay one or two nights
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Rolando, Thank you for your positive feedback! We're glad you enjoyed your stay with us. We hope to welcome you back another time.

8/10 Good

John

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Staff was nice, but probably won't book again.
I know it's location is in a summer vacation town, but it wasn't worth $140/night. The elevator was questionable as to it's functionality and safety, lots of door dings and scrapes along the walls, missing paint, the desk chair in room 222 leaned back as if it was a broken recliner.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello John, Thank you for your feedback. We apologize for any inconvenience you experienced during your stay and appreciate you bringing these issues to our attention. We will address them promptly to ensure a better experience for future guests.

6/10 Okay

david

Traveled with family
Liked: Property conditions & facilities
Would have a been a ice night except for the barking door at 3 in the Mai ring that probably woke up entire 3rd floor
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello david, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance during your stay. We strive to maintain a peaceful environment for our guests and will address this matter with our team to prevent future occurrences. We appreciate your feedback and hope to have the opportunity to welcome you back for a more restful experience in the future.

6/10 Okay

Bryanna

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property needs a lot of updating. Smelled like smoke.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Bryanna, We apologize for any inconvenience caused. We appreciate your feedback and will work towards addressing the issues mentioned. Thank you for bringing this to our attention.

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bad elevator, area around grounds filled with trash.
Stayed 5 nights in Oct 2023
Response from Manager on Oct 22, 2023
Hello David,We apologize for the inconvenience caused by the elevator and the cleanliness issues around the premises. Your feedback has been noted and will be addressed promptly. Thank you for bringing this to our attention.

8/10 Good

Lauren

Traveled with partner
Disliked: Cleanliness
Found random hairs, as if the room had not been properly cleaned before our stay. Curtain was torn.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Lauren,We apologize for the inconvenience caused during your stay. Please rest assured that we will investigate the cleanliness and maintenance issues in order to improve our services. Thank you for bringing this to our attention.

6/10 Okay

Kristen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Noisy room next door. Mold ,black around bottom of shower. Needs a good cleaning .
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Kristen, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable to us, and we will address these issues promptly. Thank you for bringing them to our attention.

4/10 Poor

Emily

Stayed 2 nights in Oct 2023
Response from Manager on Nov 9, 2023
Hello Emily, Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We appreciate your input and will take it into consideration for future improvements. We recommend reaching out to our management team directly regarding any concerns you may have. We hope to have the opportunity to serve you better in the future.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, good value
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Joseph,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, quiet, and a good value. We strive to provide a comfortable experience for all our guests. We hope to welcome you back soon!

6/10 Okay

Mike

Liked: Cleanliness
Not worth paying $180
I would say this hotel is at best $100/night. I paid $180. The walls are paper thin as I could hear the neighbors discussions as they were speaking to each other in normal tone. There was a musty smell in the room and front desk area was filthy. The breakfast was simple… no hot foods. The hotel is definitely showing its age. Only thing going for this hotel is the location.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Mike,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. We appreciate your comments and will pass them along to our team for further improvement. We hope to have the chance to better serve you in the future.

2/10 Terrible

Christine

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very aged, pool small elevator had major issues, staff was not personal nor cared about customer service. phone kept ringing off the hook even when picked up. Reservation made in July and noted a pet. Checked in October & checked we have a pet, clerk put us on 2nd floor. Got in room, unpacked, completely naked to change clothes & they came to our room and said that we had o move to first floor because we have a pet. We refuse to move sin e we had to be at a event in 45 minutes, & their fault for assigning us a Wrong room. Web said they had a bar...not. Just horrible.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Christine,We sincerely apologize for the inconveniences you experienced during your stay. We are very sorry for the mix-up with your pet-friendly room and the confusion caused by our staff. We will make sure to address these issues and improve our services.

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Gary,Thank you for your feedback. We appreciate your generous rating and are delighted to have provided you with a great experience. We look forward to welcoming you again soon.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service
They are working on the outside of the building. It was is good stay for the price
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hi Theresa,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant amidst the remodelling. We hope to have the pleasure of hosting you again soon.

10/10 Excellent

Jonathon

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 13, 2023
Hello Jonathon,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 Good

Tamara

Traveled with family
Liked: Staff & service, room comfort
The elevator, hallways, pool, and hot tub need a lot of real scrubbing and cleaning. Service was wonderful in the breakfast area though! Thank you!
Stayed 3 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hi Tamara,I’m sorry the cleanliness of your bathroom was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area.

4/10 Poor

Verified traveler

Disliked: Staff & service
Room wasn’t bad at all. But the service was bad and very rude.
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Dear Guest,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

6/10 Okay

Paul

Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Had a pet room, and there was a strong odor in the room that persisted both days I stayed, I assume from the carpet. Beds and floors seemed clean.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Paul,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

10/10 Excellent

Denis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Denis,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Vincent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating for our family
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hello Vincent,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Amanda, McCordsville

Disliked: Cleanliness, staff & service, property conditions & facilities
When your property is under renovation you should probably let people know that. Also, when doing so, workers should not be banging around at 6:00 am. There is no parking for your guests when you allow workers to use the spaces for their own vehicles and equipment.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 9, 2023
Hello Amanda,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 Terrible

Estevan

Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Estevan, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Orhan,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

Jimmy

Liked: Staff & service
Uncomfortable bed, noise and vibration from people walking in hall
Stayed 3 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Jimmy ,Hello Jimmy, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our bed. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Betty

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Betty,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 4 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Sandra,We appreciate the comments, especially with regards to your opinion of our hotel. We hope you will return so that we can provide you an even superior experience.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendly and efficient. Clean and great breakfast.
Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Michelle,We appreciate that you've taken the time to share with us regarding our staff and also our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a king suite. There’s a huge jacuzzi in the room, by the way. King suite had two rooms with a door, which was nice. The second, smaller room was a sitting area with sofabed and kitchen area. There are stairs up to the suite floor section. Elevator doesn’t go all the way up. A lot of light comes in from the hallway from all around the door. Second night, we rigged up a blanket with tape to get some darkness. Overall, decent stay and good experience.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Heather,We appreciate that you've taken the time to share with us regarding our elevator and your comments about our area. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Aug 2023
Response from Manager on Sep 23, 2023
Hi Ann Marie,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

8/10 Good

Rahul

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, stayed just for the night. The breakfast spread could do better.
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hi Rahul,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

8/10 Good

Raeanne

Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Raeanne,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable! We stayed one night to visit South Haven, MI and chose this hotel because of the price and convenience to the beach. It was an easy drive to the beach
Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hi Patricia,We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 Excellent

Daphne

Stayed 3 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Daphne,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Manager on Sep 19, 2023
Hello Valerie,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Bonnie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Manager on Sep 17, 2023
Hello Bonnie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and amply supplied. Breakfast was adequate. No hot food prepared but you could make your own waffle.
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hello Dan,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our breakfast and room. We hope to someday have another opportunity to host your stay.

10/10 Excellent

JENEVIEL

Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hello JENEVIEL,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

John

Stayed 2 nights in Sep 2023
Response from Manager on Oct 1, 2023
Hello John,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.