Ratings based on 451 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Colorado

Beautiful setting in downtown old Puerto Vallarta

Posted Mar 27, 2015
Pros: Rooms were within close proximity to pools, beach, restaurants, and bars within the resort.
Cons: Drinks were weak and sometimes plain awful and not consistent from one bar tender to another. Food was okay, had a bout of stomach upset for 36 hrs
Location: Great location in downtown old PV. Shops, restaurants, and sight seeing were right out the front door!
Had a wonderful time! However, be careful when booking, the room description through Expedia did not match the actual accomodations. Also, a request for a quiet room was ignored as we were placed right above the lobby which hosted all kinds of loud musical events late into the evening.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2015
Nice hotel. Very friendly staff and clean rooms. noise travels well in the halls though.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Great location and a great price!

Posted Mar 24, 2015
This hotel is in a great location and it is in good condition. The price was good and matched the service we got. I also tried out the spa and loved it. The major downside is the food was not good, and there were limited options as to what to eat. More options are listed on the website than what was actually available. If you are looking for something fancy however, it is not the place to go. If you are looking for something nice but cost effective, it is a good option.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ciudad de México

Posted Mar 24, 2015
Pros: Me gustó que no es un hotel muy grande y todo está cerca. La limpieza es buena y en general el personal es amable.
Cons: las actividades recreativas, variedad de alimentos y que el personal del bar y playa no pidan propina todo el tiempo.
Location: El malecón està muy cerca y no hay necesidad de pedir taxi. Hay muy buenas opciones para hacer actividades acuáticas como buceo, pesca, snorkeling y o
Es un hotel con muy buena ubicación, con los servicios necesarios. Las albercas estan muy bien, la playa, bares y restaurantes.
4 out of 5
Recommended
for Couples
by A verified traveler

Great Stay Minus The Sales Pitch

Posted Mar 23, 2015
Pros: The Food, Drinks, Staff
Cons: The rooms could use some upgrades.
Location: Get tacos from local stands, delicious.
I loved everything about the hotel. I felt safe and enjoyed the food, and couldn't be happier with the price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel on the beach

Posted Mar 23, 2015
Pros: On the beach. Great service. All inclusive made the trip worry-free.
The hotel was a great stay and had nightly entertainment as well as great service. I enjoyed being right on the beach. This hotel met my expectations and went beyond it. Must get the all-inclusive deal at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Stay was great, staff was AMAZING, super nice.

Posted Mar 20, 2015
We had an incredible time. The staff was one of the best parts, everyone was super nice and friendly. Bar doesn't serve shots all the time which was a downer since it doesn't specify that in the description. Cleaning sometimes didn't come on time but if you gave them a call it was quick. If you want extra water just ask them to stock the minibar with only water (instead of soda and beer), that's what we did, since the sink water is not drinkable. Staff was SOO nice. Also the beach was incredible, pool great. Overall everything was awesome. Also the resort is very close to the city, within walking distance, or a cheap cab (<$5). Crowd was some young people some old people some families.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 17, 2015
Pros: the hotel is closed to downtown
Location: downtown, easy access to restaurants nearby
The pool needs to be cleaner. More insulation to the room walls, we can hear people outside the hall clearly.
Comment from Hotel Management
Mar 19, 2015 by Belén Chávez, Hotel Management
Dear Anonymous, Thank you for your comment and for let us know about the certain areas we have to work in, we hope you give to us the opportunity to take care of you again, and we can show you our improvements. Cordially yours
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chilliwack

Clean, nice, on the beach.

Posted Mar 15, 2015
We had a great stay there, on the beach, 10 min.walk to downtown. The food was good. The staff was great.
Comment from Hotel Management
Mar 19, 2015 by Belén Chávez, Hotel Management
Dear Ed & Deb Thank you for give us your the time on your comment and for let us know about the great time that you spend with us, gives us great joy that you enjoyed your stay, will waiting to hosting you soon again. Cordially yours
4 out of 5
Recommended
for Everyone
by A verified travelerfrom minneapolis

Great location. Ok hotel food is boring

Posted Mar 12, 2015
Some of the food was quite good and you could search for the really good morsels. Not enough was great for my taste. Great location : on the beach and walk to the Malecon. Worth it for this
Comment from Hotel Management
Mar 19, 2015 by Belén Chávez, Hotel Management
Dear Judy, Thank you for let us know about your experience with food, the chef all ready know about your inquiry and we´re working on it, hopefully grant us the opportunity to serve you as you deserve, and so you enjoy and testify our continuous improvement. Cordially yours