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Reviews of Barceló Brno Palace

5 out of 5
Barceló Brno Palace
CL Šilingrovo námestí 2/265, Brno

Reviews

9.4

Exceptional

Rating 10 - Excellent. 728 out of 992 reviews" "
Rating 8 - Good. 207 out of 992 reviews" "
Rating 6 - Okay. 34 out of 992 reviews" "
Rating 4 - Poor. 15 out of 992 reviews" "
Rating 2 - Terrible. 8 out of 992 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Staff were fabulous, the food was great and the room was perfect. Would definitely recommend.
Stayed 1 night in Feb 2024
Response from Dominika Sklenarova, Guest Experience Manager on Feb 27, 2024
Dear Jena,We appreciate your beautiful review.We are delighted that your stay at Barceló Brno Palace met all your expectations, and we hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Richard, Seattle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location - transport, quiet neighborhood, historical part of Brno, shopping, restaurants, kavarny, very pleasant and helpful staff, big clean rooms.
Stayed 1 night in Feb 2024
Response from Dominika Sklenarova, Guest Experience Manager on Feb 26, 2024
Dear Richard,Thank you very much for your beautiful review.We are delighted that you enjoyed your stay, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice contemporary hotel with great staff
Stayed 1 night in Feb 2024
Response from Dominika Sklenarova, Guest Experience Manager on Feb 13, 2024
Dear Daniel,Thank you for taking the time to review your stay at Barceló Brno Palace.We are pleased that you were satisfied with our service, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

8/10 Good

Bryan, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Kayleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Great location. Super service and very friendly and welcoming staff. Only complaint is that the rooms were too hot and turning down the heating had no impact.
Stayed 2 nights in Dec 2023
Response from Dominika Sklenarova, Guest Experience Manager on Dec 24, 2023
Dear Jonathan,We appreciate your feedback.We regret that the temperature of your room did not suit your needs, and you did not contact our front desk staff during your stay. They are always willing to help with anything our guests need.Nevertheless, we are pleased that, in general, you spent a pleasant time with us, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Kieran

Stayed 7 nights in Nov 2023

10/10 Excellent

Andrew, Stockport

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, high standard, very quiet
Stayed 3 nights in Dec 2023
Response from Dominika Sklenarova, Guest Experience Manager on Dec 16, 2023
Dear Andrew,Thank you for your feedback.It is wonderful to know that your stay at Barceló Brno Palace met your expectations.We hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and for small extra fee can valet park at front door, which in Brno center is good feature
Stayed 1 night in Dec 2023
Response from Dominika Sklenarova, Guest Experience Manager on Dec 10, 2023
Dear Robert,We truly appreciate your feedback.We are glad that you enjoyed your stay, and we will be happy to welcome you back soon.All the best,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Zsuzsanna

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pamper yourself at Barceló!
Barceló Brno Palace hotel is really conveniently located in the centre of Brno. The hotel itself has a luxurious vibe, the room was huge and so was the bed (like you need to get an Uber to get from one side to the other huge). Breakfast was amazing and definitely worth paying for.
Stayed 3 nights in Nov 2023
Response from Dominika Sklenarova, Guest Experience Manager on Nov 13, 2023
Dear Jan,Thank you for your beautiful feedback.We are pleased that your stay at Barceló Brno Palace met all your expectations, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of old town Brno.
We stayed one night here as we wanted to explore Brno. The Barcelo Brno Palace was perfect - central to the old town, which made everything we wanted to see and do walkable. It's also very close to the train station (which would have been great if we had less luggage - we would have been able to walk there). The hotel was beautiful, the room was large and clean and modern. Definitely recommend.
Stayed 1 night in Sep 2023
Response from Dominika Sklenarova, Guest Experience Manager on Oct 9, 2023
Dear Katherine,We truly appreciate your beautiful review.We are pleased that your stay at Barceló Brno Palace met all your expectations, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

DESIRAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Janyne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

MOHSEN, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Doris

Stayed 4 nights in Sep 2023

6/10 Okay

Miroslav

Traveled with family
Disliked: Cleanliness, staff & service
Rather 3,5* hotel
Terrible housekeeping for 5* hotel. Opening room doors before checkout without knocking. Mold in bathroom. Terrible sound isolation. Full parking spaces in front of hotel, so you cannot even park for Valet to take it. Standard breakfast - not 5* level. After complaining no compensation… We will not stay there again.
Stayed 1 night in Sep 2023
Response from Dominika Sklenarova, Guest Experience Manager on Sep 11, 2023
Dear Miroslav,Thank you kindly for your feedback.We are sorry that your stay at Barceló Brno Palace did not meet your expectations. We will immediately discuss the mentioned issue with the housekeeping manager. Situations like this should not occur at all, and we will do everything possible to avoid them in the future.We hope you will give us a chance to make it up to you and visit us again in the future.Thank you again for your honest opinion.All the best,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

r

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
A lovely hotel perfect for exploring Brno.
Stayed 3 nights in Aug 2023
Response from Dominika Sklenarova, Guest Experience Manager on Aug 31, 2023
Dear Janet,Thank you very much for your feedback.We are delighted that you enjoyed your stay, and we hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager

8/10 Good

Alexander

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Overall a good hotel in a central location. The service is a bit poor but generally good.
Stayed 3 nights in Aug 2023
Response from Dominika Sklenarova, Guest Experience Manager on Aug 17, 2023
Dear Alexander,Thank you very much for your feedback.We are sorry that you did not find our service sufficient. Our guests usually appreciate the approach of our staff, so we regret that your impression was different. We will definitely take your comment into consideration.Nevertheless, we are glad that, in general, you spent pleasant time with us, and we will be happy to welcome you back soon.All the best,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Cherie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with a unique foyer. The room was very well appointed and quite large. The staff were excellent and very accommodating. The property is very centrally located to all tourist attractions and the city. We had a wonderful 3 days and would highly recommend it to anyone visiting Brno.
Stayed 3 nights in Aug 2023
Response from Dominika Sklenarova, Guest Experience Manager on Aug 9, 2023
Dear Cherie,Thank you for your review.We are glad that you spent a beautiful time in Brno, and we hope to welcome you back soon.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for exploring Brno on foot. Room was large with comfortable king-plus bed and good bathroom/shower. Staff were very helpful and attentive and were able to assist with such tasks as calling for taxis etc (ensure you ask for a taxi that takes card if you do not have cash). The only downside to the stay was that if English is your only language there are only one or two English news tv channels with no smart tv options. If staying more than a few days travel with an iPad of similar for your movie content. Room has excellent wifi signal for this.
Stayed 7 nights in Jul 2023
Response from Dominika Sklenarova, Guest Experience Manager on Jul 30, 2023
Dear Melanie,Thank you very much for your feedback.We are pleased that you enjoyed your stay, and we appreciate the kind words of our staff, who is always happy to help.We hope to welcome you back soon.All the best,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍🖐
Service, food and location was excellent!!
Stayed 1 night in Jul 2023
Response from Dominika Sklenarova, Guest Experience Manager on Jul 30, 2023
Dear Katherine,Thank you very much for your feedback.We are delighted that your enjoyed your stay, and we hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager

8/10 Good

Lucie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Tomasz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and conveniently located. The staff were welcoming and accommodating. The gym was well taken care of and had good lighting and Bose speakers connected to Spotify which I appreciated. I would highly recommend choosing this hotel for a relaxing stay!
Response from Dominika Sklenarova, Guest Experience Manager on Jun 20, 2023
Dear Katelyn,thank you very much for your beautiful feedback.We are delighted that your stay at Barceló Brno Palace met all your expectations, and we will pass on your kind words to all members of our team.We hope to welcome you back soon.Best regards,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Joseph, Cranston

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, 10 minutes from train station. Very close to town center and cathedral. Can be noisy because it is close to a couple bars. Staff was helpful, spoke English and room was very comfortable. The bar off the lobby is quite small but there are lots of places in the lobby to sit and be comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Douglas, Fremont

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building is beautiful, the location very convenient to the old town, and the room was large. However the ventilation was such that the room could not be cooled for sleeping (we like a cool room as the bedding is very warm). It was 'necessary' to open the windows but the street noise was considerable with the noisy revellers going on until about 3am.
Stayed 2 nights in May 2023
Response from Dominika Sklenarova, Guest Experience Manager on May 25, 2023
Dear Douglas,thank you for your feedback.We are sorry to read that you have experienced a technical problem in your room. We will immediately pass your comment to our maintenance staff.On the other hand, we are pleased that you found our building beautiful and we hope that in general, you spent a pleasant time with us.We will be happy to welcome you back in the future.All the best,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Lee

Stayed 1 night in May 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price. The option Al breakfast is too expensive. Fortunately there were several better options nearby.
Stayed 1 night in Apr 2023

10/10 Excellent

András

Stayed 1 night in Apr 2023

10/10 Excellent

Vladimir, DOTHAN

Stayed 4 nights in Feb 2023

10/10 Excellent

Qutaeba

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and comfortable environment.
Stayed 15 nights in Jan 2023
Response from Dominika Sklenarova, Guest Experience Manager on Feb 4, 2023
Dear Qutaeba,Thank you very much for your feedback.We are glad that your stay in Barceló Brno Palace met you expectations and we hope to welcome you back soon.All the best,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Raul, Long Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything top-notch, from the location to the comfort of the room, amenities and breakfast. Very friendly and helpful staff. Excellent area to explore the city attractions and Castle.

10/10 Excellent

Alon

Stayed 3 nights in Dec 2022

10/10 Excellent

Matej, Greenville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an impressive lobby, decoration, and atmosphere are fantastic. The staff was professional. We didn't try the hotel breakfast, even though I would go for it next time, overall the experience was very welcoming.
Response from Dominika Sklenarova, Guest Experience Manager on Dec 31, 2022
Dear Matej,Thank you very much for your kind feedback.We are pleased that you spent nice time with us and we appreciate your compliment of our staff who do everything possible to make our guests feel welcome.We look forward to your next visit.Best regards,Dominika Sklenarova, Guest Experience Manager

8/10 Good

Alena

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely gorgeous hotel. Very modern, and our room was huge. Very convenient to city center, Christmas markets, the cathedral and castle, pretty much everything you’d want to see in Brno. Would definitely recommend for Brno.
Stayed 1 night in Dec 2022
Response from Dominika Sklenarova, Guest Experience Manager on Dec 13, 2022
Dear Guest,Thank you very much for your feedback.We are pleased that you enjoyed your stay and that our central location suited your needs. Brno is amazing in pre-Christmas period so we hope that you will decide to come next year again.Best wishes,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2022
Response from Dominika Sklenarova, Guest Experience Manager on Dec 12, 2022
Dear William,Thank you very much for your feedback.We are happy to read that your stay in Barceló Brno Palace met your expectations and we hope to welcome you back in the future.Best regards,Dominika Sklenarova, Guest Experience Manager

8/10 Good

Katerina

Liked: Staff & service

8/10 Good

Hang W

Stayed 4 nights in Oct 2022

10/10 Excellent

Marek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace stay
Beautiful hotel with welcome drinks. Great breakfast.
Stayed 1 night in Oct 2022
Response from Dominika Sklenarova, Guest Experience Manager on Oct 17, 2022
Dear Guest,Thank you very much for your kind review.We are glad to read that your stay met your expectations and that you enjoyed the breakfast which includes organic, local and seasonal products.We look forward to your next visit.Best regards,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Britta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Great location.
This hotel is in a great location, close to the sights and main square. It's style is Continental Bling but we had a nice room overlooking the park. Ask if an event is planned & to avoid the courtyard, we had a fashion show on the night we arrived.
Stayed 2 nights in Sep 2022
Response from Dominika Sklenarova, Guest Experience Manager on Oct 3, 2022
Dear Guest,Thank you kindly for your review.We are sorry to read that your stay was not quiet as you wished. Please accept our apologies. We just would like to remind that the event finished before 10 pm to do not disturb our guests. Nevertheless, we are glad to read that you were satisfied with our central location and with the room and its view.We hope to welcome you back in the future.Best regards,Dominika Sklenarova, Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay, staff very helpful professional and friendly.
Stayed 2 nights in Sep 2022
Response from Dominika Sklenarova, Guest Experience Manager on Sep 21, 2022
Dear Guest,Thank you for your feedback.We are delighted that your stay was enjoyable and we appreciate your kind comment about our team who do everything possible to make our guests feel welcome.We look forward to welcoming you back on a future occasion.Best wishes,Dominika Sklenarova, Guest Experience Manager